public:version_9:general:9205_how_to_revert_index_snapshot
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| - | ===== [V9] FAQ: How to un-delete backup data moved to Retention, or revert indexes to a healthy state from an earlier successful backup ===== | ||
| - | |||
| - | <html> | ||
| - | <b> | ||
| - | Article ID: | ||
| - | </b> | ||
| - | 9205imme | ||
| - | <br/> | ||
| - | <b> | ||
| - | Reviewed: | ||
| - | </b> | ||
| - | 2022-01-02 | ||
| - | <br/> | ||
| - | <br/> | ||
| - | <b> | ||
| - | Product Version: | ||
| - | </b> | ||
| - | <br/> | ||
| - | AhsayCBS: 9.1 to 9.x | ||
| - | <br/> | ||
| - | OS: All platforms | ||
| - | </html> | ||
| - | |||
| - | |||
| - | ===== Description ===== | ||
| - | <html> | ||
| - | There can be several scenarios where this Article may be used: | ||
| - | <br> | ||
| - | <ul> | ||
| - | <li><font color=black>un-delete backup data moved to Retention</font> | ||
| - | <li><font color=black>revert indexes to a healthy state from an earlier successful backup</font> | ||
| - | <li><font color=black>recent source selection changes inadvertly backup more files than necessary, revert to earlier job</font> | ||
| - | <li><font color=black>source drive unattached at time of backup job, data unintentionally moved to Retention</font> | ||
| - | </li> | ||
| - | </ul> | ||
| - | <br> | ||
| - | |||
| - | For backup source data that were moved to retention un-intentionally; for example, when a removable backup source (e.g. faulty hard drive / USB external drive) or a network drive was disconnected before a backup schedule, the following warning message will be displayed in the job report: | ||
| - | |||
| - | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
| - | <tr> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | No. | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Type | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Timestamp | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Log | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | * | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | ... | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | * | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | <font color=#0040FF>warn</font> | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | <font color=#0040FF>YYYY/MM/DD | ||
| - | hh:mm:ss</font> | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | <font color=#0040FF>Backup source "%backup_source%" does not exist !</font> | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | * | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | ... | ||
| - | </td> | ||
| - | </tr> | ||
| - | </table> | ||
| - | Since the backup client cannot detect the backup source, all backup data are interpreted as deleted by the backup client, therefore, all backup data are moved to Retention Area. | ||
| - | <br> | ||
| - | <br> | ||
| - | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
| - | <tr> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | No. | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Type | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Dirs/Files | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Size | ||
| - | </td> | ||
| - | <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | Last Modified | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | 1 | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | del | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | \\fileserver1\UserHome\Demo\europeanvacation.txt | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | 400 / 39K (99%) | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | 29/12/2021 09:25 | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | 2 | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | del | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | \\fileserver1\UserHome\Demo\caddyshack.txt | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | 400 / 39K (99%) | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | 29/12/2021 09:25 | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | 3 | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | del | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | \\fileserver1\UserHome\Demo\iknowwhatyoudidlastsummer.txt | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | 400 / 39K (99%) | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | 29/12/2021 09:25 | ||
| - | </td> | ||
| - | </tr> | ||
| - | <tr> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | 4 | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | del | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | ... | ||
| - | </td> | ||
| - | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
| - | ... | ||
| - | </td> | ||
| - | </tr> </table> | ||
| - | |||
| - | If this situation is detected immediately after the occurrence, and before Retention Policy cleanup, then there is possibility to restore that data in Retention, before it is purged. | ||
| - | <br> | ||
| - | Refer to the following steps, to be performed on the Destination, to revert the index files (e.g. un-delete the data), so that the backup data will not be re-uploaded again when the backup source drive is reconnected. | ||
| - | <br> | ||
| - | <br> | ||
| - | Note:<br> | ||
| - | The same steps can also be performed to revert the set of indexes to a healthy state (e.g. reverting to previous indexes from a successful backup when there's an index issue with the current set of indexes). | ||
| - | <br><br> | ||
| - | <B><U>Suggestion:</U> It is suggested you temporarily disable any backup Schedules for the identified Backup Set, so as not to conflict with the pending changes.</B> | ||
| - | |||
| - | |||
| - | |||
| - | <br><br><br> | ||
| - | </html> | ||
| - | |||
| - | |||
| - | |||
| - | ===== Steps ===== | ||
| - | <html> | ||
| - | <table border=1><tr><td BGcolor=orange> | ||
| - | <font color=red>Important:</font><font color=black> | ||
| - | <br> | ||
| - | It is strongly recommended to temporarily suspend the backup user to ensure that no backup / restore is performed during the following steps.</font> | ||
| - | </td></tr></table> | ||
| - | <br> | ||
| - | Refer to the following steps to un-delete the data / revert to a previous set of indexes: | ||
| - | |||
| - | <br> | ||
| - | <ol> | ||
| - | <li><font color=black>The backup user should be logged out of the client application, before proceeding. | ||
| - | </font> | ||
| - | <br> | ||
| - | <br> | ||
| - | <li><font color=black>You as the CBS Admin, from the AhsayCBS web console, obtain the backup set ID of the affected backup set: | ||
| - | <br> | ||
| - | <br> | ||
| - | <ul> | ||
| - | <li><font color=black>Under <b>Backup / Restore</b>, select <b>Users, Groups & Policies</b>.</font></li><br> | ||
| - | <li><font color=black>Select <b>Backup User</b>, and the corresponding backup user, then <b>Backup Set</b>. </font></li><br> | ||
| - | <li><font color=black>Select the affected backup set under <b>Manage Backup Set</b>, the backup set ID is listed under <b>General</b>.</font> | ||
| - | <br> | ||
| - | <br> | ||
| - | </li> | ||
| - | <img style="width:50%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8112_1.png"/> | ||
| - | </ul> | ||
| - | <!-- </li> --> | ||
| - | <br><br> | ||
| - | |||
| - | <li><font color=black>From the backup destination (e.g. AhsayCBS), browse to the <b>blocks</b> folder where the backup data are stored at: | ||
| - | <br> | ||
| - | <br> | ||
| - | %backup_destination%\%backupset_id%\blocks | ||
| - | <br> | ||
| - | <br> | ||
| - | <u>For example</u> | ||
| - | <br> | ||
| - | For backup destination set to AhsayCBS | ||
| - | <br> | ||
| - | <br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks | ||
| - | <br> | ||
| - | <br> | ||
| - | <img style="width:58%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:version_9:faq:2021-12-28_17_27_19-clipboard_ed_.png"/> | ||
| - | <br> | ||
| - | <br> | ||
| - | Note: | ||
| - | <br> | ||
| - | A separate folder is created for each backup job according to its start time (YYYY-MM-DD-hh-mm-ss), under the <b>blocks</b> folder.  All files backed up by that job are stored in that particular folder. | ||
| - | <!-- </li> --> | ||
| - | <br><br> | ||
| - | |||
| - | |||
| - | <!-- NEW --> | ||
| - | <br> | ||
| - | <li><font color=black>For the snapshot you will revert to, starting with the <b>next</b> timestamp directory <b>after</b> the one you want to revert back to, you will select all the subsequent directories and remove it from the user's User Home <i>blocks</i> path. You will not touch previous timestamp directories, if doing so, will corrupt the backup data chain. | ||
| - | <!--xxx Copy the index files from a previous backup job folder (the backup snapshot (YYYY-MM-DD-hh-mm-ss) which you would like to revert to), back to the <b>blocks</b> folder. | ||
| - | --> | ||
| - | <br> | ||
| - | <br> | ||
| - | <u>For example</u> | ||
| - | <br> | ||
| - | To revert the backup snapshot to the backup on March 3, 2021 12:59:15, browse to | ||
| - | <br> | ||
| - | <br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\<font color=red>2021-03-03-12-59-15</font> | ||
| - | <br> | ||
| - | <br> | ||
| - | locate the next directory afterwards | ||
| - | <br> | ||
| - | <br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\<font color=red>2021-04-15-11-02-23</font><br> | ||
| - | <br> | ||
| - | <br> | ||
| - | highlight (and all subsequent directories with recent timestamps) | ||
| - | <br> | ||
| - | <br> | ||
| - | and remove those directory(s) [either Delete, or move to an outside directory not within the User Home path]. | ||
| - | <br><br> <B>You cannot delete only an intermediate (middle) directory, it must be the directory after you want to revert to <b>plus</b> all timestamp directories afterwards, must be removed.</B> | ||
| - | <br> | ||
| - | <br> | ||
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:version_9:faq:2021-12-28_17_16_44-greenshot_image_editor_ed_.png"/> | ||
| - | <br> | ||
| - | <br> | ||
| - | |||
| - | |||
| - | <li><font color=black>After those selected folders are removed from the <b>blocks</b> directory, you should be left with the timestamp to revert to (plus all previous timestamps in the chain). In this example, the result: | ||
| - | </font> | ||
| - | <br> | ||
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:version_9:faq:2021-12-30_15_18_50-2021-12-28_17_27_19-clipboard_ed_2.png"/> | ||
| - | <br><br> | ||
| - | <table border=1><tr><td BGcolor=orange> | ||
| - | <font color=red>Important:</font> | ||
| - | <br> | ||
| - | Once the backup snapshot is reverted, the Restore menu will show backup data up to that snapshot timestamp; which is expected. | ||
| - | </font> | ||
| - | </TR></TD></TABLE> | ||
| - | <br><br> | ||
| - | |||
| - | |||
| - | |||
| - | <!-- | ||
| - | <li><font color=black>Remove all index files in the <b>blocks</b> folder: | ||
| - | <br> | ||
| - | <br> | ||
| - | <ul> | ||
| - | <li><font color=black>%backup_destination%\%backupset_id%\blocks\<font color=red>index.db.*.cgz</font></font></li> | ||
| - | <li><font color=black>%backup_destination%\%backupset_id%\blocks\<font color=red>index.db.*.cgz</font></font></li> | ||
| - | </ul> | ||
| - | <br> | ||
| - | <img style="width:58%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8112_3.png"/> | ||
| - | < !-- </li> -- > | ||
| - | <br><br> | ||
| - | --> | ||
| - | |||
| - | <!-- | ||
| - | <li><font color=black>Copy the index files from a previous backup job folder (the backup snapshot (YYYY-MM-DD-hh-mm-ss) which you would like to revert to), back to the <b>blocks</b> folder. | ||
| - | <br> | ||
| - | <br> | ||
| - | <u>For example</u> | ||
| - | <br> | ||
| - | To revert the backup snapshot to the backup on April 15, 2021 11:02:23, browse to | ||
| - | <br> | ||
| - | <br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\<font color=red>2021-04-15-11-02-23</font> | ||
| - | <br> | ||
| - | <br> | ||
| - | copy | ||
| - | <br> | ||
| - | <br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\<font color=red>2021-04-15-11-02-23</font>\index.db.*.cgz<br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\<font color=red>2021-04-15-11-02-23</font>\index.db.*.cgz | ||
| - | <br> | ||
| - | <br> | ||
| - | to | ||
| - | <br> | ||
| - | <br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\index.db.*.cgz<br> | ||
| - | C:\Program Files\AhsayCBS\user\username\1614747242788\blocks\index.db.*.cgz | ||
| - | <br> | ||
| - | <br> | ||
| - | <img style="width:50%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8112_4.png"/> | ||
| - | <br> | ||
| - | <br> | ||
| - | <font color=red>Important:</font> | ||
| - | <br> | ||
| - | Once the backup snapshot is reverted, data backup by the latest backup (or sub-sequence backup after the snapshot which you have reverted to) will not be displayed in the restore menu. | ||
| - | </font> | ||
| - | < !-- </li> -- > | ||
| - | <br><br> | ||
| - | --> | ||
| - | |||
| - | |||
| - | |||
| - | <li><font color=black>Ensure that the issue to the backup source drive is resolved, then perform another backup job afterward after unsuspending the account. | ||
| - | </font> | ||
| - | </li> | ||
| - | |||
| - | |||
| - | |||
| - | |||
| - | |||
| - | </ol> | ||
| - | <br><br><br> | ||
| - | </html> | ||
| - | |||
| - | ===== Keywords ===== | ||
| - | snapshot, undelete, undeleting, revert, disconnect | ||
public/version_9/general/9205_how_to_revert_index_snapshot.1642152704.txt.gz · Last modified: 2022/01/14 17:31 by kirk.lim