public:8085_issue:malformed_input_or_input_contains_unmappable_characters
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public:8085_issue:malformed_input_or_input_contains_unmappable_characters [2020/08/10 16:05] yuk.cheng |
public:8085_issue:malformed_input_or_input_contains_unmappable_characters [2021/12/14 02:23] (current) anna.olalia |
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| - | ===== ISSUE: Error: AhsayCBS unable to generate backup report "Malformed input or input contains unmappable characters" ===== | + | ===== [V8] ISSUE: AhsayCBS unable to generate backup report with error "Malformed input or input contains unmappable characters" ===== |
| <html> | <html> | ||
| Line 10: | Line 10: | ||
| Reviewed: | Reviewed: | ||
| </b> | </b> | ||
| - | 10/08/2020 | + | 2020-08-10 |
| <br/> | <br/> | ||
| <br/> | <br/> | ||
| Line 17: | Line 17: | ||
| </b> | </b> | ||
| <br/> | <br/> | ||
| - | AhsayCBS : 8.1.0.0 or above | + | AhsayCBS : 8.1.0.0 to 8.x |
| <br/> | <br/> | ||
| - | OS: All | + | OS: All platforms |
| </html> | </html> | ||
| Line 25: | Line 25: | ||
| <html> | <html> | ||
| The following error message is shown in the AhsayCBS <b>obs_context_yyyy-mm-dd.log</b> when a backup report cannot be generated, when AhsayOBM/AhsayACB client is running on a Windows machine. | The following error message is shown in the AhsayCBS <b>obs_context_yyyy-mm-dd.log</b> when a backup report cannot be generated, when AhsayOBM/AhsayACB client is running on a Windows machine. | ||
| - | </html> | + | |
| - | <code> | + | |
| + | <table border="0" cellpadding="0" cellspacing="0" width="90%"> | ||
| + | <tr> | ||
| + | <td style="BACKGROUND-COLOR: white"> | ||
| + | <font size=2 color=black><p style="font-family:courier;"> | ||
| + | | ||
| dd-mon-yyyy hh:mm:ss.SEVERE [tomcatThreadPool-https-0.0.0.0-443-3] org.apache.catalina.core.ApplicationContext.log Target path: "null". | dd-mon-yyyy hh:mm:ss.SEVERE [tomcatThreadPool-https-0.0.0.0-443-3] org.apache.catalina.core.ApplicationContext.log Target path: "null". | ||
| com.ahsay.c: [FileService.preList] Access is denied for path "db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log". Error: Malformed input or input contains unmappable characters: /%user_home_path%/%username%/db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log. | com.ahsay.c: [FileService.preList] Access is denied for path "db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log". Error: Malformed input or input contains unmappable characters: /%user_home_path%/%username%/db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log. | ||
| - | </code> | + | |
| + | </td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | </html> | ||
| ===== Cause ===== | ===== Cause ===== | ||
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| ===== Resolution ===== | ===== Resolution ===== | ||
| <html> | <html> | ||
| + | AhsayCBS default installation path: <b>%CBS_INSTALL_PATH%</b><br/> | ||
| + | <br/> | ||
| + | <b>Windows:</b> C:\Program Files\AhsayCBS<br/> | ||
| + | <b>Linux/Unix:</b> /usr/local/cbs<br/> | ||
| + | <b>AhsayUBS:</b> /ubs/mnt/eslsfw/obsr<br/> | ||
| + | <br/> | ||
| To resolve this issue: | To resolve this issue: | ||
| Line 45: | Line 61: | ||
| <li><font color=black>Stop the AhsayCBS NFS service.</font></li> | <li><font color=black>Stop the AhsayCBS NFS service.</font></li> | ||
| <br> | <br> | ||
| - | <li><font color=black>Use a text editor to open the <b>%CBS_INSTALL%\conf\cbssvc.ini</b> file.</font></li> | + | <li><font color=black>Use a text editor to open the <b>%CBS_INSTALL_PATH%\conf\cbssvc.ini</b> file.</font></li> |
| <br> | <br> | ||
| <li><font color=black>Add the following entries to the file.</font></li> | <li><font color=black>Add the following entries to the file.</font></li> | ||
| + | <br> | ||
| <ul> | <ul> | ||
| <li><font color=black><b>-Dfile.encoding=UTF-8</b></font></li> | <li><font color=black><b>-Dfile.encoding=UTF-8</b></font></li> | ||
public/8085_issue/malformed_input_or_input_contains_unmappable_characters.1597046730.txt.gz · Last modified: 2020/08/10 16:05 by yuk.cheng