public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403
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public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/04/21 10:07] yuk.cheng |
public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/11/18 00:32] edward.chan |
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| - | ===== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" (Office 365 create backupset) ===== | + | ===== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" ===== |
| <html> | <html> | ||
| Line 17: | Line 17: | ||
| </b> | </b> | ||
| <br/> | <br/> | ||
| - | AhsayCBS / AhsayOBM /AhsayACB 8.1.0.0 or above | + | AhsayCBS / AhsayOBM / AhsayACB: 8.1.0.0 or above |
| <br/> | <br/> | ||
| - | OS: All Platforms | + | OS: All platforms |
| </html> | </html> | ||
| Line 25: | Line 25: | ||
| ===== Problem Description ===== | ===== Problem Description ===== | ||
| <html> | <html> | ||
| - | When creating an Office 365 backupset on either AhsayCBS, AhsayOBM, or AhsayACB the following warning message is shown on the AhsayCBS, AhsayOBM, or AhsayACB UI: | + | When creating an Office 365 backup set on the AhsayCBS web console, AhsayOBM / ACB user interface, the following warning message is displayed: |
| - | </html> | + | <br> |
| - | <code> | + | <br> |
| + | | ||
| Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" | Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" | ||
| - | </code> | ||
| - | <html> | ||
| - | Example: <i>Warning shown in AhsayCBS web console during a Run On Server (Agentless) backupset creation</i> | ||
| <br> | <br> | ||
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8077_ews403_error.png"/> | + | <br> |
| + | |||
| + | Example: Warning on AhsayCBS web console when creating a Run On Server (Agentless) backup set<br> | ||
| + | <br> | ||
| + | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8077_ews403_error.png"/> | ||
| </html> | </html> | ||
| ===== Cause ===== | ===== Cause ===== | ||
| <html> | <html> | ||
| - | The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine running the Office 365 backup has not been added to in the <b>IP Allowed List</b> under the <b>Connection Filter</b> in the Office 365. | + | The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the Office 365 backup set is been created has not been added to the <b>IP Allowed List</b> under the <b>Connection Filter</b> in the Microsoft Office 365. |
| </html> | </html> | ||
| Line 47: | Line 49: | ||
| <ol> | <ol> | ||
| <li> | <li> | ||
| - | <font color=black>Login to office 365, click on Admin icon</font> | + | <font color=black>Login to office 365, click on Admin icon to access to Microsoft 365 admin center</font> |
| </li> | </li> | ||
| - | <br> | + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-01.png"> |
| - | <br> | + | |
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-01.png"> | + | |
| <br> | <br> | ||
| <br> | <br> | ||
| <li> | <li> | ||
| - | <font color=black>Click on Exchange section</font> | + | <font color=black>Then click on Exchange to access the Exchange admin center</font> |
| </li> | </li> | ||
| - | <br> | + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-02.png"> |
| - | <br> | + | |
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-02.png"> | + | |
| <br> | <br> | ||
| <br> | <br> | ||
| Line 65: | Line 63: | ||
| <font color=black>Click on connection filter</font> | <font color=black>Click on connection filter</font> | ||
| </li> | </li> | ||
| - | <br> | + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:80767_O365-03.png"> |
| - | <br> | + | |
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:80767_O365-03.png"> | + | |
| <br> | <br> | ||
| <br> | <br> | ||
| Line 74: | Line 70: | ||
| </li> | </li> | ||
| - | <br> | + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-04.png"> |
| - | <br> | + | |
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-04.png"> | + | |
| <br> | <br> | ||
| <br> | <br> | ||
| Line 85: | Line 79: | ||
| </li> | </li> | ||
| - | <br> | + | |
| - | <br> | + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-05.png"> |
| - | <img style="width:75%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-05.png"> | + | |
| </ol> | </ol> | ||
public/8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403.txt · Last modified: 2021/12/14 02:04 by anna.olalia