public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403
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public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/04/20 19:05] yuk.cheng created |
public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403 [2020/11/18 00:32] edward.chan |
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| - | ===== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" (Office 365 create backupset) ===== | + | ===== ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" ===== |
| <html> | <html> | ||
| Line 17: | Line 17: | ||
| </b> | </b> | ||
| <br/> | <br/> | ||
| - | AhsayCBS / AhsayOBM /AhsayACB 8.1.0.0 or above | + | AhsayCBS / AhsayOBM / AhsayACB: 8.1.0.0 or above |
| <br/> | <br/> | ||
| - | OS: All Platforms | + | OS: All platforms |
| </html> | </html> | ||
| Line 25: | Line 25: | ||
| ===== Problem Description ===== | ===== Problem Description ===== | ||
| <html> | <html> | ||
| - | When creating an Office 365 backupset on either AhsayCBS, AhsayOBM, or AhsayACB the following warning message is shown on the AhsayCBS, AhsayOBM, or AhsayACB UI: | + | When creating an Office 365 backup set on the AhsayCBS web console, AhsayOBM / ACB user interface, the following warning message is displayed: |
| - | </html> | + | <br> |
| - | <code> | + | <br> |
| + | | ||
| Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" | Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" | ||
| - | </code> | ||
| - | <html> | ||
| - | Example: <i>Warning shown in AhsayCBS web console for Run On Server (Agentless) backup creation</i> | ||
| <br> | <br> | ||
| - | <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8077_ews403_error.png"/> | + | <br> |
| + | |||
| + | Example: Warning on AhsayCBS web console when creating a Run On Server (Agentless) backup set<br> | ||
| + | <br> | ||
| + | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8077_ews403_error.png"/> | ||
| </html> | </html> | ||
| ===== Cause ===== | ===== Cause ===== | ||
| <html> | <html> | ||
| - | The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine running the Office 365 backup has not been added to in the <b>IP Allowed List</b> under the <b>Connection Filter</b> in the Office 365. | + | The message is returned by Microsoft Office 365, it occurs when the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the Office 365 backup set is been created has not been added to the <b>IP Allowed List</b> under the <b>Connection Filter</b> in the Microsoft Office 365. |
| </html> | </html> | ||
| Line 45: | Line 47: | ||
| <html> | <html> | ||
| To resolve this issue add the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the backup set is created to the IP Allowed List. | To resolve this issue add the IP address of the AhsayCBS, AhsayOBM, or AhsayACB machine where the backup set is created to the IP Allowed List. | ||
| + | <ol> | ||
| + | <li> | ||
| + | <font color=black>Login to office 365, click on Admin icon to access to Microsoft 365 admin center</font> | ||
| + | </li> | ||
| + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-01.png"> | ||
| + | <br> | ||
| + | <br> | ||
| + | <li> | ||
| + | <font color=black>Then click on Exchange to access the Exchange admin center</font> | ||
| + | </li> | ||
| + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-02.png"> | ||
| + | <br> | ||
| + | <br> | ||
| + | <li> | ||
| + | <font color=black>Click on connection filter</font> | ||
| + | </li> | ||
| + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:80767_O365-03.png"> | ||
| + | <br> | ||
| + | <br> | ||
| + | <li> | ||
| + | <font color=black>Click on the pencil icon to edit the default connection filter policy</font> | ||
| + | </li> | ||
| + | |||
| + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-04.png"> | ||
| + | <br> | ||
| + | <br> | ||
| + | |||
| + | <li> | ||
| + | <font color=black>Under the IP Allow list, click the + sign to add your IP address and click [Save] | ||
| + | </font> | ||
| + | </li> | ||
| + | |||
| + | |||
| + | <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8077_O365-05.png"> | ||
| + | |||
| + | </ol> | ||
| + | |||
| <br/><br/> | <br/><br/> | ||
| <a class="postlink" href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?view=o365-worldwide"> | <a class="postlink" href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/configure-the-connection-filter-policy?view=o365-worldwide"> | ||
| - | Please refer to the requirements section in our Microsoft Documentation for details</a> | + | Please refer to the Microsoft Documentation for details</a> |
| </html> | </html> | ||
public/8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403.txt · Last modified: 2021/12/14 02:04 by anna.olalia