Differences

This shows you the differences between two versions of the page.

--- public:supportscript [2018/01/03 12:05]
edward.chan
+++ public:supportscript [2018/01/03 12:08] (current)
edward.chan
@@ Line 1: / Line 1: @@
+====== First Tier Support Script ======
+\\
+===== License Information =====
+\\
+==== Check if the license information, such as the Licensee Name or License Key is provided in the ticket. ====
+----
+==== Answer) Yes ====
+Login to the [[https://lic.ahsay.com/als/support/list.do|Ahsay License Server]], enter the Licensee Name or License Key into the Keyword search box.
+Confirm if the license info is valid.  Continue to the [[http://wiki.ahsay.com/doku.php?id=public:supportscript_lic_verification|Next Step]].
+----
+==== Answer) No ====
+Reply to the ticket with the following pre-define. Request for the license info before proceeding:
+__**Pre-define**__
+\\
+  Before we can further assist you, could you please provide us with the Licensee Name / License Key
+  of the affected AhsayCBS server, or server that the affected client is connecting to?
+Await for customer's response.