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public:supportscript [2018/01/03 12:05]
edward.chan
public:supportscript [2018/01/03 12:08] (current)
edward.chan
Line 1: Line 1:
 +====== First Tier Support Script ======
 +\\
 +===== License Information =====
 +\\
 +
 +==== Check if the license information,​ such as the Licensee Name or License Key is provided in the ticket. ====
 +
 +----
 +
 +==== Answer) Yes ====
 +Login to the [[https://​lic.ahsay.com/​als/​support/​list.do|Ahsay License Server]], enter the Licensee Name or License Key into the Keyword search box.
 +
 +Confirm if the license info is valid. ​ Continue to the [[http://​wiki.ahsay.com/​doku.php?​id=public:​supportscript_lic_verification|Next Step]].
 +
 +----
 +
 +==== Answer) No ====
 +Reply to the ticket with the following pre-define. Request for the license info before proceeding:
 +
 +__**Pre-define**__
 +\\
 +  Before we can further assist you, could you please provide us with the Licensee Name / License Key 
 +  of the affected AhsayCBS server, or server that the affected client is connecting to?
 +
 +Await for customer'​s response.
 +
  
public/supportscript.txt · Last modified: 2018/01/03 12:08 by edward.chan