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Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize



Performance Testing

FAQs and Known Issues

Can't Find What You Need?


First Tier Support Script

License Information

Check if the license information, such as the Licensee Name or License Key is provided in the ticket.

Answer) Yes

Login to the Ahsay License Server, enter the Licensee Name or License Key into the Keyword search box.

Confirm if the license info is valid. Continue to the Next Step.

Answer) No

Reply to the ticket with the following pre-define. Request for the license info before proceeding:


Before we can further assist you, could you please provide us with the Licensee Name / License Key 
of the affected AhsayCBS server, or server that the affected client is connecting to?

Await for customer's response.

public/supportscript.txt · Last modified: 2018/01/03 12:08 by edward.chan