Article ID: 8101
Reviewed: 2021-01-20

Product Version:
AhsayACB / AhsayOBM: 8.1 to 8.x
OS: Windows

When performing a Data Integrity Check, the following backup error is received in the Integrity Check log:

The issue can occurs if the temporary folder of the affected backup set is being indexed by the Windows Search service.

To resolve the issue:

1. First, confirm if there are multiple bJW.exe processes running on the computer at the same time.
   
   
   • Open Task Manager, check if there are multiple bJW.exe processes under Details.
     
     
     
     If there are multiple bJW.exe processes running, close the AhsayOBM / ACB user interface, then kill the remaining bJW.exe process(es).  Move onto the next step if there is only one bJW.exe process.
   
   
   
2. Next, you can:
   
   
   • Option 1 - Change the temporary folder setting of the affected backup set to another location that is not indexed by the the Windows Search service.  By default, search indexing is enabled for C:\Users, where the default temp path reside.
     
     Note:
     To resolve the issue for all backup set, you should change the temporary folder setting for all backup sets.
     
     
   
   
   • Option 2 - Alternatively, you can exclude the temporary folder from being indexed:
     
     
     1. In the Start Menu, search for Indexing Options.
        
        
     
     
     2. Click Modify.
        
        
     
     
     3. Un-select the temporary directory (e.g. C:\Users\username\temp).
        
        
     
     
     4. Click OK, then Close.
   
   
3. Performing another Data Integrity Check afterward to see if the problem persist.