public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user
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public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user [2020/09/18 16:11] edward.chan |
public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user [2021/12/14 02:07] (current) anna.olalia |
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| - | ===== ISSUE: User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this user. Message from Office 365: The application is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled (MS Exchange mail level (EWS) backup) ===== | + | ===== [V8] ISSUE: User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup) ===== |
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| Reviewed: | Reviewed: | ||
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| - | 21/04/2020 | + | 2020-04-21 |
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| - | AhsayOBM : 8.1.0.0 or above | + | AhsayOBM : 8.1.0.0 to 8.x |
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| OS: Windows | OS: Windows | ||
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| ===== Problem Description ===== | ===== Problem Description ===== | ||
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| - | When performing a MS Exchange 2013/2016/2019 mail level (EWS) backup, where the <b>"Mailbox Search"</b> role has already assigned to the user account used to login to MS Exchange, the following error message is received in the backup report: | + | When performing a MS Exchange 2013 / 2016 / 2019 (EWS) mail level backup, the following error message is received in the backup report: |
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| + | Note: The Mailbox Search role has already been assigned to the user account used to login to the Exchange server. | ||
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| ===== Cause ===== | ===== Cause ===== | ||
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| - | This error can occur if the username used to login to the MS Exchange 2013/2016/2019 server does not contain the domain, for example just using <b>administrator</b> instead of the correct username format <b>administrator@mail-server.com</b>. | + | This issue can occurs if the "username" used to login to the Exchange 2013 / 2016 / 2019 server does not contain the domain.  For example, using administrator instead of the correct username format <b>administrator@mail-server.com</b>. |
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| ===== Resolution ===== | ===== Resolution ===== | ||
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| - | <font color=black>To resolve the issue, please refer to the following steps.<font> | + | <font color=black>To resolve the issue, refer to the following steps.<font> |
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| - | <font color=black>Update the MS Exchange username using the correct format, e.g. <b>administrator@mail-server.com</b>. <font> | + | <font color=black>Update the MS Exchange username using the correct format (e.g. administrator@mail-server.com). |
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| + | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8078_ews.png"> | ||
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| - | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8078_issue:8078_ews.png"> | ||
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public/8078_issue/exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user.1600416717.txt.gz · Last modified: 2020/09/18 16:11 by edward.chan