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public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user

ISSUE: User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup)

Article ID: 8078
Reviewed: 21/04/2020

Product Version:
AhsayOBM : 8.1.0.0 or above
OS: Windows

Problem Description

When performing a MS Exchange 2013 / 2016 / 2019 (EWS) mail level backup, the following error message is received in the backup report:

No. Type Timestamp Log
* info ... ...
* erro YYYY/MM/DD hh:mm:ss User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this
user. Message from Office 365: The application is missing a linked account for RBAC roles, or the linked account
has no RBAC role assignments, or the calling users account is logon disabled., caused by [bK] The application
is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling
users account is logon disabled.
* ... ... ...
Note: The Mailbox Search role has already been assigned to the user account used to login to the Exchange server.

Cause

This issue can occurs if the "username" used to login to the Exchange 2013 / 2016 / 2019 server does not contain the domain.  For example, using administrator instead of the correct username format administrator@mail-server.com.

Resolution

To resolve the issue, refer to the following steps.

  1. Login to AhsayOBM.

  2. Select the affected MS Exchange mail level backup set.

  3. Update the MS Exchange username using the correct format (e.g. administrator@mail-server.com).

Keywords

mailbox search, list mailbox, ews, linked roles, RBAC

public/8078_issue/exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user.txt · Last modified: 2020/11/18 12:33 by edward.chan