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public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user [2020/04/21 15:26] yuk.cheng [Resolution] |
public:8078_issue:exchange_mail_level_ews_backup_please_assign_mailbox_search_role_to_this_user [2021/12/14 02:07] (current) anna.olalia |
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- | ===== ISSUE: User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this user. Message from Office 365: The application is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled (MS Exchange mail level (EWS) backup) ===== | + | ===== [V8] ISSUE: User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup) ===== |
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- | 21/04/2020 | + | 2020-04-21 |
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- | AhsayOBM : 8.1.0.0 or above | + | AhsayOBM : 8.1.0.0 to 8.x |
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OS: Windows | OS: Windows | ||
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===== Problem Description ===== | ===== Problem Description ===== | ||
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- | When performing a MS Exchange 2013/2016/2019 mail level (EWS) backup, where the <b>"Mailbox Search"</b> role has already assigned to the user account used to login to MS Exchange, the following error message is received in the backup report: | + | When performing a MS Exchange 2013 / 2016 / 2019 (EWS) mail level backup, the following error message is received in the backup report: |
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<table border="0" cellpadding="0" cellspacing="0" width="850"> | <table border="0" cellpadding="0" cellspacing="0" width="850"> | ||
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<td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle"> | ||
<font color="#FF0000"> | <font color="#FF0000"> | ||
- | User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this user. Message from Office 365: The application is missing a linked account for RBAC | + | User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this <br> |
- | <br> | + | user. Message from Office 365: The application is missing a linked account for RBAC roles, or the linked account <br> |
- | roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled., caused by [bK] The application is missing a linked account for RBAC | + | has no RBAC role assignments, or the calling users account is logon disabled., caused by [bK] The application <br> |
- | <br> | + | is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling <br> |
- | roles, or the linked account has no RBAC role assignments, or the calling users account is logon disabled. | + | users account is logon disabled. |
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+ | |||
+ | Note: The Mailbox Search role has already been assigned to the user account used to login to the Exchange server. | ||
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===== Cause ===== | ===== Cause ===== | ||
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- | This error can occur if the username used to login to the MS Exchange 2013/2016/2019 server does not contain the domain, for example just using <b>administrator</b> instead of the correct username format <b>administrator@mail-server.com</b> | + | This issue can occurs if the "username" used to login to the Exchange 2013 / 2016 / 2019 server does not contain the domain.  For example, using administrator instead of the correct username format <b>administrator@mail-server.com</b>. |
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===== Resolution ===== | ===== Resolution ===== | ||
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- | <font color=black>To resolve the issue.<font> | + | <font color=black>To resolve the issue, refer to the following steps.<font> |
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- | <font color=black>Update the MS Exchange username using the correct format, i.e. <b>administrator@mail-server.com</b>. <font> | + | <font color=black>Update the MS Exchange username using the correct format (e.g. administrator@mail-server.com). |
- | </li> | + | |
- | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=:public:8078_issue:8078_ews.png"> | + | |
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+ | <br> | ||
+ | <img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8078_ews.png"> | ||
+ | <font> | ||
+ | </li> | ||
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