✎ [V8] ISSUE: User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup) [Ahsay Wiki]

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===== [V8] ISSUE: User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup) =====

<html>
 <b>
  Article ID:
 </b>
 8078
 <br/>
 <b>
  Reviewed:
 </b>
 2020-04-21
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM : 8.1.0.0 to 8.x
 <br/>
 OS: Windows 
</html>


===== Problem Description =====
<html>
When performing a MS Exchange 2013 / 2016 / 2019 (EWS) mail level backup, the following error message is received in the backup report:
 <br>
 <table border="0" cellpadding="0" cellspacing="0" width="850">
  <tr>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    No.
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Type
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Timestamp
   </td>
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    Log
   </td>
  </tr>
 
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    info
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <font color=#FF0000>
     erro
    </font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <font color=#FF0000>
     YYYY/MM/DD
     hh:mm:ss
    </font>
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <font color="#FF0000">
     User \"Administrator\" does not have permissions to list mailbox. Please assign \"Mailbox Search\" role to this <br>
     user. Message from Office 365: The application is missing a linked  account for RBAC roles, or the linked account <br>
     has no RBAC role assignments, or the calling users account is logon disabled., caused by [bK] The application <br>
     is missing a linked account for RBAC roles, or the linked account has no RBAC role assignments, or the calling <br>
     users account is logon disabled.
     <br/>
    </font>
   </td>
  </tr>
  <tr>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    *
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    ...
   </td>
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    ...
   </td>
  </tr>
 </table>

Note: The Mailbox Search role has already been assigned to the user account used to login to the Exchange server.

</html>


===== Cause =====
<html>
This issue can occurs if the "username" used to login to the Exchange 2013 / 2016 / 2019 server does not contain the domain. &nbsp;For example, using administrator instead of the correct username format <b>administrator@mail-server.com</b>.
</html>


===== Resolution =====
<html>
<font color=black>To resolve the issue, refer to the following steps.<font>  
<ol>
<li>
<font color=black>Login to AhsayOBM.<font>  
</li>
<br>

<li>
<font color=black>Select the affected MS Exchange mail level backup set.<font>  
</li>
<br>

<li>
<font color=black>Update the MS Exchange username using the correct format (e.g. administrator@mail-server.com). 
<br>
<br>
<img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8078_ews.png">
<font>  
</li>
</ol>

</html>

===== Keywords =====
mailbox search, list mailbox, ews, linked roles, RBAC
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