User Tools

Site Tools


Sidebar

Announcement

Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize

License

Documentation

Performance Testing

FAQs and Known Issues

Can't Find What You Need?

public:8076_issue:exchange_database_restore_unable_to_mount_database_0x80004005

ISSUE: Operation failed with message: MapiExceptionDatabaseError: Unable to mount database. (MS Exchange database restore)

Article ID: 8076
Reviewed: 20/04/2020

Product Version:
AhsayOBM: 8.1.0.0 or above
OS: Windows

Problem Description

When performing a MS Exchange database restore, the following error message is received in the restore report:

No. Type Timestamp Log
* ... ... ...
* info ... ...
* erro YYYY/MM/DD hh:mm:ss [PostRestoreExchangeTask.run(Exchange)][mountDatabase] Failed to mount database "database". Error: An Active
Manager operation failed. Error: The database action failed. Error: Operation failed with message:
MapiExceptionDatabaseError: Unable to mount database. (hr=0x80004005, ec=1108)"
* ... ... ...

Cause

The message is returned by the Exchange Server, indicating that the DomainName\Exchange Servers group is not assigned the "Manage auditing and security log" user right.

Resolution

To resolve the issue, ensure that the "Manage auditing and security log" user right is assigned.

Refer to the following Microsoft document for details:

https://support.microsoft.com/en-us/help/925825/event-id-9519-and-error-0x80004005-when-you-try-to-mount-a-database-in

Keywords

unable, mount, db, active manager operation failed, 0x80004005

public/8076_issue/exchange_database_restore_unable_to_mount_database_0x80004005.txt · Last modified: 2020/11/18 00:26 by edward.chan