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public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm [2020/04/21 15:31]
yuk.cheng
public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm [2020/11/17 20:53] (current)
edward.chan
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-=====  ISSUE: All backup jobs have suddenly ​stopped running and cannot to login to AhsayOBM/AhsayACB clients ​=====+=====  ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application ​=====
  
 <​html>​ <​html>​
Line 25: Line 25:
 ===== Problem Description ===== ===== Problem Description =====
 <​html>​ <​html>​
-The AhsayCBS service is running normally and can login to the AhsayCBS web management console as normal. However, the following issues are encountered:​+The AhsayCBS service is running normally and you can login to the AhsayCBS web management console as normal. However, the following issues are encountered:​ 
 <ol> <ol>
-<​li><​font color=black>​All scheduled and continuous backup jobs have suddenly ​stopped running causing large number of missed backups</​font></​li>  +<​li><​font color=black>​All scheduled and continuous backup jobs have stopped runningcausing ​large number of missed backups:  
-<br/+<br
-<img style="​width:​45%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8070_cbs_missedbackups.png"/>​ +<​br>​ 
-<​br><​br/+<img style="​width:​45%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8070_cbs_missedbackups.png"/​></​font></​li>  
-<​li><​font color=black>​Login to AhsayOBM/AhsayACB ​clients using <b>​https</​b>​ getting <​b>"​Can'​t connect to Backup Server!"</​b>​ error.</​font></​li>  +<br> 
-<br/+<br> 
-<img style="​width:​45%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8070_OBM_cannotconnect_https.png"/>​ + 
-<​br><​br/+<​li><​font color=black>​Cannot login to the AhsayOBM / ACB clients using the HTTPS protocol: 
-<​li><​font color=black>​The ​<b>debug.log</​b> ​file on the AhsayOBM/AhsayACB ​client ​machine shows the following errors.<font color=black></​li>​+<br
 +<​br>​ 
 +<img style="​width:​45%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8070_OBM_cannotconnect_https.png"/​></​font></​li>  
 +<br> 
 +<br> 
 + 
 +<​li><​font color=black>​The ​scheduler ​debug.log file on the AhsayOBM / ACB client ​computers show the following errors:<font color=black>​ 
 +<​br>​ 
 +<​br>​ 
 +    <table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​90%">​ 
 +    <​tr>​ 
 +     <​td style="​BACKGROUND-COLOR:​ white">​ 
 +      <font size=2 color=black><​p style="​font-family:​courier;">​  
 +[2020/04/03 22:​00:​00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ...<​br>​ 
 +[2020/04/03 22:​00:​00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion.<​br>​ 
 +[2020/04/03 22:​00:​00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup<​br>​ 
 +[2020/04/03 22:​00:​00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter:​ Wed Apr 01 01:59:59 CEST 2020.<​br>​ 
 +[2020/04/03 22:​00:​00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException:​ java.security.cert.CertificateException:​ [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter:​ Wed Apr 01 01:59:59 CEST 2020. Certificate[0]=... 
 +     </​td>​ 
 +    </​tr>​ 
 +   </​table> ​  
 +</li>
 </ol> </ol>
 +
 +
 </​html>​ </​html>​
-Example: +
-<​code>​ +
-[2020/04/03 22:​00:​00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ... +
-[2020/04/03 22:​00:​00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion. +
-[2020/04/03 22:​00:​00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup +
-[2020/04/03 22:​00:​00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter:​ Wed Apr 01 01:59:59 CEST 2020. +
-[2020/04/03 22:​00:​00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException:​ java.security.cert.CertificateException:​ [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter:​ Wed Apr 01 01:59:59 CEST 2020. Certificate[0]='​[ +
-</​code>​+
  
  
 ===== Cause ===== ===== Cause =====
 <​html>​ <​html>​
-This issue is due to the expiry of the web SSL certificate ​on the AhsayCBS ​server.+This issue can occur if the web SSL certificate ​of the AhsayCBS ​web management console has expired.
 <​br><​br/> ​ <​br><​br/> ​
-Access ​the AhsayCBS web console on a web browser ​and check the expiry date of the SSL certificate.+Check by accessing ​the AhsayCBS web console on a web browser:
 <​br><​br/>​ <​br><​br/>​
-<img style="​width:​35%; border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8070_ssl_cert_exp01.png"/>​+<img style="​width:​35%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8070_ssl_cert_exp01.png"/>​
 </​html>​ </​html>​
  
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 To resolve this issue, either: To resolve this issue, either:
 <ol> <ol>
-<​li><​font color=black>​Renew your expired SSL certicate. <a href="​https://​www.ahsay.com/​download/​download_document_v8_cbs-admin.jsp">​ +<​li><​font color=black>​Renew your expired SSL certificate 
-    Please refer to the instructions in Chapter 5 "Renew a trusted SSL certificate"​ of the AhsayCBS v8 Administrator'​s Guide for details</a> <b>or</b></font+<​br>​ 
-    <​br>​ +<​br>​ 
-    <a href="​https://​www.ahsay.com/​jsp/​en/​services/​ahsay-services_overview.jsp">​ +Please refer to the instructions in the Renew a trusted SSL certificate section of the <a href="​https://​www.ahsay.com/​download/​download_document_v8_cbs-admin.jsp">​AhsayCBS v8 Administrator'​s Guide for detail instruction</a> 
-   You can engage our AhsayCBS SSL Certificate Installation service if you encounter issues with SSL Cert renewal or installation. +<br> 
-</a>+<br  
 +or 
 + 
 +<br
 +<​br> ​  
 +    ​ 
 +Engage our <a href="​https://​www.ahsay.com/​jsp/​en/​services/​ahsay-services_overview.jsp">​AhsayCBS SSL Certificate Installation service ​</​a> ​if you encounter issues with SSL Cert renewal or installation. 
 +</font></li>  
 +<​br>​ 
 +<​br> ​  
  
-</li>  +<​li><​font color=black>​Install the dummy Ahsay self-signed SSL certificate. ​Refer to the following KB article ​for instruction: 
-<​li><​font color=black>​Install the Ahsay self-signed SSL certificate. ​Please refer to the following KB article:<​a href="​http://​wiki.ahsay.com/​doku.php?​id=public:​5249_faq:​how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server">​ +<​br>​ 
-    ​How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server? +<br>  
-</​a></​font>​+<a href="​http://​wiki.ahsay.com/​doku.php?​id=public:​5249_faq:​how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server">​How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?</​a></​font>​
 </​li> ​ </​li> ​
 </ol> </ol>
public/8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm.txt · Last modified: 2020/11/17 20:53 by edward.chan