public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm
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public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm [2020/04/21 15:31] yuk.cheng |
public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm [2020/11/17 20:53] (current) edward.chan |
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| - | ===== ISSUE: All backup jobs have suddenly stopped running and cannot to login to AhsayOBM/AhsayACB clients ===== | + | ===== ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application ===== |
| <html> | <html> | ||
| Line 25: | Line 25: | ||
| ===== Problem Description ===== | ===== Problem Description ===== | ||
| <html> | <html> | ||
| - | The AhsayCBS service is running normally and can login to the AhsayCBS web management console as normal. However, the following issues are encountered: | + | The AhsayCBS service is running normally and you can login to the AhsayCBS web management console as normal. However, the following issues are encountered: |
| <ol> | <ol> | ||
| - | <li><font color=black>All scheduled and continuous backup jobs have suddenly stopped running causing large number of missed backups. </font></li> | + | <li><font color=black>All scheduled and continuous backup jobs have stopped running, causing a large number of missed backups: |
| - | <br/> | + | <br> |
| - | <img style="width:45%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_cbs_missedbackups.png"/> | + | <br> |
| - | <br><br/> | + | <img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_cbs_missedbackups.png"/></font></li> |
| - | <li><font color=black>Login to AhsayOBM/AhsayACB clients using <b>https</b> getting <b>"Can't connect to Backup Server!"</b> error.</font></li> | + | <br> |
| - | <br/> | + | <br> |
| - | <img style="width:45%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_OBM_cannotconnect_https.png"/> | + | |
| - | <br><br/> | + | <li><font color=black>Cannot login to the AhsayOBM / ACB clients using the HTTPS protocol: |
| - | <li><font color=black>The <b>debug.log</b> file on the AhsayOBM/AhsayACB client machine shows the following errors.<font color=black></li> | + | <br> |
| + | <br> | ||
| + | <img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_OBM_cannotconnect_https.png"/></font></li> | ||
| + | <br> | ||
| + | <br> | ||
| + | |||
| + | <li><font color=black>The scheduler debug.log file on the AhsayOBM / ACB client computers show the following errors:<font color=black> | ||
| + | <br> | ||
| + | <br> | ||
| + | <table border="0" cellpadding="0" cellspacing="0" width="90%"> | ||
| + | <tr> | ||
| + | <td style="BACKGROUND-COLOR: white"> | ||
| + | <font size=2 color=black><p style="font-family:courier;"> | ||
| + | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ...<br> | ||
| + | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion.<br> | ||
| + | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup<br> | ||
| + | [2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020.<br> | ||
| + | [2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]=... | ||
| + | </td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | </li> | ||
| </ol> | </ol> | ||
| + | |||
| + | |||
| </html> | </html> | ||
| - | Example: | + | |
| - | <code> | + | |
| - | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ... | + | |
| - | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion. | + | |
| - | [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup | + | |
| - | [2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. | + | |
| - | [2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]='[ | + | |
| - | </code> | + | |
| ===== Cause ===== | ===== Cause ===== | ||
| <html> | <html> | ||
| - | This issue is due to the expiry of the web SSL certificate on the AhsayCBS server. | + | This issue can occur if the web SSL certificate of the AhsayCBS web management console has expired. |
| <br><br/> | <br><br/> | ||
| - | Access the AhsayCBS web console on a web browser and check the expiry date of the SSL certificate. | + | Check by accessing the AhsayCBS web console on a web browser: |
| <br><br/> | <br><br/> | ||
| - | <img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_ssl_cert_exp01.png"/> | + | <img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_ssl_cert_exp01.png"/> |
| </html> | </html> | ||
| Line 63: | Line 80: | ||
| To resolve this issue, either: | To resolve this issue, either: | ||
| <ol> | <ol> | ||
| - | <li><font color=black>Renew your expired SSL certicate. <a href="https://www.ahsay.com/download/download_document_v8_cbs-admin.jsp"> | + | <li><font color=black>Renew your expired SSL certificate. |
| - | Please refer to the instructions in Chapter 5 "Renew a trusted SSL certificate" of the AhsayCBS v8 Administrator's Guide for details</a> <b>or</b></font> | + | <br> |
| - | <br> | + | <br> |
| - | <a href="https://www.ahsay.com/jsp/en/services/ahsay-services_overview.jsp"> | + | Please refer to the instructions in the Renew a trusted SSL certificate section of the <a href="https://www.ahsay.com/download/download_document_v8_cbs-admin.jsp">AhsayCBS v8 Administrator's Guide for detail instruction</a> |
| - | You can engage our AhsayCBS SSL Certificate Installation service if you encounter issues with SSL Cert renewal or installation. | + | <br> |
| - | </a> | + | <br> |
| + | or | ||
| + | |||
| + | <br> | ||
| + | <br> | ||
| + | | ||
| + | Engage our <a href="https://www.ahsay.com/jsp/en/services/ahsay-services_overview.jsp">AhsayCBS SSL Certificate Installation service </a> if you encounter issues with SSL Cert renewal or installation. | ||
| + | </font></li> | ||
| + | <br> | ||
| + | <br> | ||
| - | </li> | + | <li><font color=black>Install the dummy Ahsay self-signed SSL certificate. Refer to the following KB article for instruction: |
| - | <li><font color=black>Install the Ahsay self-signed SSL certificate. Please refer to the following KB article:<a href="http://wiki.ahsay.com/doku.php?id=public:5249_faq:how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server"> | + | <br> |
| - | How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server? | + | <br> |
| - | </a></font> | + | <a href="http://wiki.ahsay.com/doku.php?id=public:5249_faq:how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server">How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?</a></font> |
| </li> | </li> | ||
| </ol> | </ol> | ||
public/8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm.txt · Last modified: 2020/11/17 20:53 by edward.chan
