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public:8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm

ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application

Article ID: 8070
Reviewed: 08/04/2020

Product Version:
AhsayCBS: 8.1.0.0 or above
OS: All Platform

Problem Description

The AhsayCBS service is running normally and you can login to the AhsayCBS web management console as normal. However, the following issues are encountered:

  1. All scheduled and continuous backup jobs have stopped running, causing a large number of missed backups:



  2. Cannot login to the AhsayOBM / ACB clients using the HTTPS protocol:



  3. The scheduler debug.log file on the AhsayOBM / ACB client computers show the following errors:

    [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ...
    [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion.
    [2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup
    [2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020.
    [2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]=...

Cause

This issue can occur if the web SSL certificate of the AhsayCBS web management console has expired.

Check by accessing the AhsayCBS web console on a web browser:

Resolution

To resolve this issue, either:

  1. Renew your expired SSL certificate.

    Please refer to the instructions in the Renew a trusted SSL certificate section of the AhsayCBS v8 Administrator's Guide for detail instruction

    or

    Engage our AhsayCBS SSL Certificate Installation service if you encounter issues with SSL Cert renewal or installation.


  2. Install the dummy Ahsay self-signed SSL certificate. Refer to the following KB article for instruction:

    How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?

Keywords

SSL cert, expiry, missed backup, unable to login, dummy, https,

public/8070_issue_all_backup_jobs_have_stopped_running_cannot_login_to_ahsayobm.txt · Last modified: 2020/11/17 20:53 by edward.chan