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public:8013_issue:ahsaycbs_web_console_shows_error_status_500

ISSUE: Accepting Data menu on the AhsayCBS web console shows error status 500

Article ID: 8013
Reviewed: 22/01/2019

Product Version:
AhsayCBS: 8.1 or above
OS: All platforms

Problem Description

When attempting to access the [Replication] > [Accepting Data] menu on the AhsayCBS web console, the following error is displayed:

Status Code : 500

Servlet Name : action

Request URI: /cbs/rps/config/Index.do

Exception Message : javax.servlet.ServletException: [Index.execute] Failed to execute servlet


Cause

This issue can occur if the replication config file is not found / corrupted in the AhsayCBS installation conf folder:

%CBS_Installation_Home%/conf/rps.xml

Resolution

To resolve this issue:

  1. Stop the AhsayCBS Service.

  2. Copy the rps.xml file from a backup to %CBS_Installation_Home%/conf

    Note:
    If you do not have a backup copy of the rps.xml file, you can temporarily install AhsayCBS (of the same version as your current AhsayCBS server) on another computer, and retrieve the rps.xml file from there.

  3. Restart the AhsayCBS Service.
Once the AhsayCBS service is restarted a new rps-recv.json and rpsRecv.xml file(s) will be automatically re-created if they are not present.

Keywords

status, code, backup report, servlet, Name, rps.xml, replication, accepting, data

public/8013_issue/ahsaycbs_web_console_shows_error_status_500.txt · Last modified: 2019/01/22 12:03 by edward.chan