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public:5347_incorrect_lic_detection_run_direct_is_only_supported_for_vddk_backup_mode

ISSUE: Run Direct is only supported for VDDK backup mode. (Server license is not support to use VDDK) (incorrect license detection for ESXi server with paid license)

Article ID: 5347
Reviewed: 06/07/2018

Product Version:
AhsayOBM : Pre-7.15.6.55
OS: All platforms

Problem Description

For ESXi server with a valid paid license (VMware vSphere 5 Foundation), when performing a VMware backup job with Run Direct enabled, the following error message is received in the backup report and client user interface:

No. Type Timestamp Log
* ... ... ...
* info ... Finished running pre-commands
* info ... ...
* erro YYYY/MM/DD hh:mm:ss Skip backing up Virtual Machine "vm_name". Reason = "Run Direct is only supported for
supported for VDDK backup mode. (Server license is not support to use VDDK)"
* ... ... ...

Cause

The paid license (VMware vSphere 5 Foundation) is incorrectly detected as a free license, which does not support CBT (e.g requirement for VDDK backup mode).  This is a known issue with AhsayOBM version pre-7.15.6.55.

Resolution

To resolve the issue, patch the affected AhsayOBM application to version 7.15.6.55 or above.

The instructions can be found by Clicking Here.

Keywords

vmware, direct, back, up, vddk, foundation

public/5347_incorrect_lic_detection_run_direct_is_only_supported_for_vddk_backup_mode.txt · Last modified: 2018/07/18 16:16 by edward.chan