Article ID:
5347
Reviewed:
2018-07-06
Product Version:
AhsayOBM : Pre-7.15.6.55
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
For ESXi server with a valid paid license (VMware vSphere 5 Foundation), when performing a VMware backup job with Run Direct enabled, the following error message is received in the backup report and client user interface:
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | info | ... | Finished running pre-commands |
* | info | ... | ... |
* | erro | YYYY/MM/DD hh:mm:ss |
Skip backing up Virtual Machine "vm_name". Reason = "Run Direct is only supported for
supported for VDDK backup mode. (Server license is not support to use VDDK)" |
* | ... | ... | ... |
The paid license (VMware vSphere 5 Foundation) is incorrectly detected as a free license, which does not support CBT (e.g requirement for VDDK backup mode). This is a known issue with AhsayOBM version pre-7.15.6.55.
To resolve the issue, patch the affected AhsayOBM application to version 7.15.6.55 or above.
The instructions can be found by Clicking Here.
vmware, direct, back, up, vddk, foundation