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public:5341_aua_failed_with_error_cannot_run_program_fuser [2018/05/23 17:36] (current)
edward.chan created
Line 1: Line 1:
 +=====  ISSUE: Auto update of AhsayOBM failed with error "​Cannot run program fuser" (AhsayOBM on CentOS / RHEL)  =====
  
 +<​html>​
 + <​b>​
 +  Article ID:
 + </​b>​
 + 5341
 + <​br/>​
 + <​b>​
 +  Reviewed:
 + </​b>​
 + ​23/​05/​2018
 + <​br/>​
 + <​br/>​
 + <​b>​
 +  Product Version:
 + </​b>​
 + <​br/>​
 + ​AhsayOBM:​ 7.3.0.0 or above
 + <​br/>​
 + OS: CentOS / RHEL
 +</​html>​
 +
 +
 +===== Problem Description =====
 +<​html>​
 +The AhsayOBM client is not updating to the latest version available on the AhsayCBS automatically (even with Auto Update Agent (AUA) enabled for the user).
 +<br>
 +<br>
 +Further checking on the <a href="​http://​wiki.ahsay.com/​doku.php?​id=public:​5057_faq:​where_are_the_backup_client_application_logs_stored_at">​Auto Update Agent Log</​a>,​ the following error message is displayed:
 +<br>
 +<br>
 +<i>
 +[YYYY/MM/DD hh:​mm:​ss][Info] Check if compatible product update is available<​br>​
 +[YYYY/MM/DD hh:​mm:​ss][Info] Compatible product update is found<​br>​
 +<font color=red>​[YYYY/​MM/​DD hh:​mm:​ss][Error] Failed and skipped update, error = Cannot run program "​fuser"​ (in directory "/​usr/​local/​obm/​aua"​):​ error=2, No such file or directory</​font><​br></​i>​
 +</​html>​
 +
 +
 +===== Cause =====
 +<​html>​
 +This issue can occurs if the package <a href="​http://​psmisc.sourceforge.net/">​PSmisc</​a>,​ which includes the fuser component is not installed on the affected CentOS / Red Hat Enterise Linux machine
 +</​html>​
 +
 +
 +===== Resolution =====
 +<​html>​
 +To resolve the issue, install the package psmisc using the following command:
 +<br>
 +   <​table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​600">​
 +    <tr>
 +     <​td style="​BACKGROUND-COLOR:​ black">​
 +      <font size=2 color=white>#​ yum install psmisc</​font>​
 +     </​td>​
 +    </tr>
 +   </​table>  ​
 +</​html>​
 +
 +
 +===== Keywords =====
 +ahsayobm, obm, obc, linux, nix, redhat, red, hat, rhel, centos, fuser, aua, auto, upgrade, agent
public/5341_aua_failed_with_error_cannot_run_program_fuser.txt · Last modified: 2018/05/23 17:36 by edward.chan