public:5341_aua_failed_with_error_cannot_run_program_fuser
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public:5341_aua_failed_with_error_cannot_run_program_fuser [2018/05/23 17:36] (current) edward.chan created |
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| + | ===== ISSUE: Auto update of AhsayOBM failed with error "Cannot run program fuser" (AhsayOBM on CentOS / RHEL) ===== | ||
| + | <html> | ||
| + | <b> | ||
| + | Article ID: | ||
| + | </b> | ||
| + | 5341 | ||
| + | <br/> | ||
| + | <b> | ||
| + | Reviewed: | ||
| + | </b> | ||
| + | 23/05/2018 | ||
| + | <br/> | ||
| + | <br/> | ||
| + | <b> | ||
| + | Product Version: | ||
| + | </b> | ||
| + | <br/> | ||
| + | AhsayOBM: 7.3.0.0 or above | ||
| + | <br/> | ||
| + | OS: CentOS / RHEL | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Problem Description ===== | ||
| + | <html> | ||
| + | The AhsayOBM client is not updating to the latest version available on the AhsayCBS automatically (even with Auto Update Agent (AUA) enabled for the user). | ||
| + | <br> | ||
| + | <br> | ||
| + | Further checking on the <a href="http://wiki.ahsay.com/doku.php?id=public:5057_faq:where_are_the_backup_client_application_logs_stored_at">Auto Update Agent Log</a>, the following error message is displayed: | ||
| + | <br> | ||
| + | <br> | ||
| + | <i> | ||
| + | [YYYY/MM/DD hh:mm:ss][Info] Check if compatible product update is available<br> | ||
| + | [YYYY/MM/DD hh:mm:ss][Info] Compatible product update is found<br> | ||
| + | <font color=red>[YYYY/MM/DD hh:mm:ss][Error] Failed and skipped update, error = Cannot run program "fuser" (in directory "/usr/local/obm/aua"): error=2, No such file or directory</font><br></i> | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Cause ===== | ||
| + | <html> | ||
| + | This issue can occurs if the package <a href="http://psmisc.sourceforge.net/">PSmisc</a>, which includes the fuser component is not installed on the affected CentOS / Red Hat Enterise Linux machine | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Resolution ===== | ||
| + | <html> | ||
| + | To resolve the issue, install the package psmisc using the following command: | ||
| + | <br> | ||
| + | <table border="0" cellpadding="0" cellspacing="0" width="600"> | ||
| + | <tr> | ||
| + | <td style="BACKGROUND-COLOR: black"> | ||
| + | <font size=2 color=white># yum install psmisc</font> | ||
| + | </td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | </html> | ||
| + | |||
| + | |||
| + | ===== Keywords ===== | ||
| + | ahsayobm, obm, obc, linux, nix, redhat, red, hat, rhel, centos, fuser, aua, auto, upgrade, agent | ||
public/5341_aua_failed_with_error_cannot_run_program_fuser.txt · Last modified: 2018/05/23 17:36 by edward.chan
