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public:5338_unable_to_generate_delta_using_cbt_log_files_does_not_match

ISSUE: Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup)

Article ID: 5338
Reviewed: 04/05/2018

Product Version:
AhsayOBM: Pre-7.15.4.10
OS: Windows

Problem Description

When performing a Hyper-V cluster VM backup, the following warning message is displayed on the backup client interface, or in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... Start to collect CBT logs.
* warn YYYY/MM/DD hh:mm:ss Unable to generate delta using CBT., Reason = "The number of CBT log files do not match
the number of virtual machine's preferred owners." (ClusterStorage\Machine_Name\
VIRTUAL HARD DISKS\Machine_Name.VHDX)
* ... ... ...

Cause

This is a known issue with AhsayOBM version pre-7.15.4.10.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above.  The instructions can be found by Clicking Here.

Keywords

vm, virtual, machine, hyper-v, hyperv, hyper, cbt, cluster, generate, delta, preferred, owners

public/5338_unable_to_generate_delta_using_cbt_log_files_does_not_match.txt · Last modified: 2018/05/04 18:26 by edward.chan