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public:5329_exchangestandardfolder_getordinal_invalid_id_office365

ISSUE: Error=[ExchangeStandardFolder.getOrdinal] Invalid ID (Office365 Exchange online backup)

Article ID: 5329
Reviewed: 13/04/2018

Product Version:
AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: Windows, Mac OS X

Problem Description

When performing a Office365 Exchange online backup for mailbox of large number of mail items, the following error message is received in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... Start running post-commands
* ... ... ...
* ... ... [List] 100% (xxxx/xxxx) Listing items from: ...
* erro YYYY/MM/DD hh:mm:ss [Bptree.KeyRangeIterator.hasNext] Error=[ExchangeStandardFolder.getOrdinal]
Invalid ID: 14tknLeaf=[TreeKeyNode.toString]@xxxx lBlockStart='xxxx'
lNextBlockOffset='xxxx' lFirstBlockOffset='xxxx' 1LastBlockOffset='xxxx' bIsLeaf='true'
lRightSiblingOffset='xxxx' sslKeys=',[TreeNode.KeyMap@xxxx] sKey='[IBptree.SimpleKey]
Key='xxxx''lLeftRefBlockNo='xxxx',[TreeNode.KeyMap@xxxx]sKey='[IBptree.SimpleKey]
Key='xxxx''lLeftRefBlockNo='xxxx',[TreeNode.KeyMap@xxxx] ... (truncated)
* ... ... ...
Note:
The error message above has been truncated, confirm if your backup has similar issue by searching for keywords "ExchangeStandardFolder.getOrdinal" in the backup report.

Cause

This is a known issue with AhsayOBM version 7.9.0.0 - 7.15.2.2.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above.  The instructions can be found by Clicking Here.

Keywords

exchange, exch, mail, level, mailbox, office, office365, 365

public/5329_exchangestandardfolder_getordinal_invalid_id_office365.txt · Last modified: 2018/04/13 17:45 by edward.chan