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public:5326_the_required_image_files_of_volume_not_found

ISSUE: The required image files of volume not found (ShadowProtect System restore)

Article ID: 5326
Reviewed: 04/04/2018

Product Version:
AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: Windows

Problem Description

When performing a ShadowProtect System restore, the following error is shown in the restore log:

No. Type Timestamp Log
* ... ... ...
* info ... Start creating Shadow Copy Set...
* erro YYYY/MM/DD hh:mm:ss [PostRestoreShadowProtectTask.run()] Path=dir_path\RestoreSet\backupset_id\
RestoreVolume\machine_name\volume Error= The required image files of
volume (drive_letter) not found.
* ... ... ...

Cause

This is a known issue with AhsayOBM version 7.9.0.0 - 7.15.2.2.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above.  The instructions can be found by Clicking Here.

Keywords

shadow, shadowprotect, system, image, baremetal, bare, metal, bare-metal

public/5326_the_required_image_files_of_volume_not_found.txt · Last modified: 2018/04/04 16:20 by edward.chan