✎ [V7] ISSUE: The installer / restorer is outdated. Please contact the System Administrator to obtain the latest version [Ahsay Wiki]

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=====[V7] ISSUE: The installer / restorer is outdated. Please contact the System Administrator to obtain the latest version =====

<html>
 <b>
  Article ID:
 </b>
 5322
 <br/>
 <b>
  Reviewed:
 </b>
  2018-03-21 
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS: All
 <br/>
 OS: All platforms
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>
 
===== Problem Description =====
<html>
When downloading the AhsayOBM / AhsayACB / Restorer installation files from the AhsayCBS console, the following informative message is received:
<br>
<br>
<i>The installer / restorer is outdated. Please contact the System Administrator to obtain the latest version.</i>
<br>
<br>
<img style="width:95%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:installer_outdated.png"/>
</html>


===== Cause =====
<html>
The message suggests that the AhsayOBM / ACB / Restorer installation files are not up-to-date after a recent upgrade of your AhsayCBS server. &nbsp;This issue will often occur for AhsayCBS server with customized branding.
</html>


===== Resolution =====
<html>
To resolve the issue, perform the following steps:

<ol>
<li><font color=black>Login to the AhsayCBS web console.</font></li><br>

<li><font color=black>Under <b>System Settings</b>, select <b>Basic</b>.
<br>
<br>
<img style="width:95%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:rebrand_client1.PNG"/></font></li><br>

<li><font color=black>Select <b>Administrative Access</b>, then the corresponding system account.
<br>
<br>
<img style="width:95%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:rebrand_client2.PNG"/></font></li><br>

<li><font color=black>Select <b>Rebrand Clients</b>, then <b>Build Installers</b>.</font></li><br>

<li><font color=black>Click on the <b>Build Branded Client</b> button, then wait for the build process to complete.
<br>
<br>
<img style="width:95%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:rebrand_client3.PNG"/></font></li><br>

<li><font color=black>Download the AhsayOBM / ACB / Restorer installation files again afterward.</font></li><br>
</ul>
</ol>
</html>

===== Keywords =====
installation, script, installer, restorer, obc, obr

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