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public:5322_installer_restorer_is_outdated

ISSUE: The installer / restorer is outdated. Please contact the System Administrator to obtain the latest version

Article ID: 5322
Reviewed: 21/03/2018

Product Version:
AhsayCBS: All
OS: All platforms

Problem Description

When downloading the AhsayOBM / AhsayACB / Restorer installation files from the AhsayCBS console, the following informative message is received:

The installer / restorer is outdated. Please contact the System Administrator to obtain the latest version.

Cause

The message suggests that the AhsayOBM / ACB / Restorer installation files are not up-to-date after a recent upgrade of your AhsayCBS server.  This issue will often occur for AhsayCBS server with customized branding.

Resolution

To resolve the issue, perform the following steps:

  1. Login to the AhsayCBS web console.

  2. Under System Settings, select Basic.


  3. Select Administrative Access, then the corresponding system account.


  4. Select Rebrand Clients, then Build Installers.

  5. Click on the Build Branded Client button, then wait for the build process to complete.


  6. Download the AhsayOBM / ACB / Restorer installation files again afterward.

Keywords

installation, script, installer, restorer, obc, obr

public/5322_installer_restorer_is_outdated.txt · Last modified: 2020/08/19 10:50 by clarence.lee