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public:5304_hyperv_invalid_namespace

ISSUE: Cannot start shadow copy, reason = Failed to get VM State. Error = Invalid namespace (Hyper-V VM backup)

Article ID: 5304
Reviewed: 21/02/2018

Product Version:
AhsayOBM: 7.15.0.8 - 7.15.0.20
OS: Windows

Problem Description

When performing a Hyper-V VM backup, the following error message is displayed on the backup client interface, or in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... Downloading server file list... Completed
* erro YYYY/MM/DD hh:mm:ss Cannot start shadow copy, reason =Failed to get VM State. Error = Invalid namespace
* ... ... ...

Cause

This is a known issue with AhsayOBM version 7.15.0.8 - 7.15.0.20.

Resolution

To resolve the issue, patch the AhsayOBM client application to version 7.15.2.2 or above. Instruction can be found by Clicking Here

Keywords

hyperv, name, space, namespace, vss, ioexception, state, vm, virtualmachine, virtual, machine, hyper, vmversion

public/5304_hyperv_invalid_namespace.txt · Last modified: 2018/02/21 17:47 by edward.chan