User Tools

Site Tools


Sidebar

Announcement

Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize

License

Documentation

Performance Testing

FAQs and Known Issues

Can't Find What You Need?

public:5304_hyperv_invalid_namespace

[V7] ISSUE: Cannot start shadow copy, reason = Failed to get VM State. Error = Invalid namespace (Hyper-V VM backup)

Article ID: 5304
Reviewed: 2018-02-21

Product Version:
AhsayOBM: 7.15.0.8 - 7.15.0.20
OS: Windows

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

Problem Description

When performing a Hyper-V VM backup, the following error message is displayed on the backup client interface, or in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... Downloading server file list... Completed
* erro YYYY/MM/DD hh:mm:ss Cannot start shadow copy, reason =Failed to get VM State. Error = Invalid namespace
* ... ... ...

Cause

This is a known issue with AhsayOBM version 7.15.0.8 - 7.15.0.20.

Resolution

To resolve the issue, patch the AhsayOBM client application to version 7.15.2.2 or above. Instruction can be found by Clicking Here

Keywords

hyperv, name, space, namespace, vss, ioexception, state, vm, virtualmachine, virtual, machine, hyper, vmversion

public/5304_hyperv_invalid_namespace.txt · Last modified: 2021/12/16 06:22 by anna.olalia

Page Tools