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public:5290_the_process_cannot_access_file

ISSUE: The process cannot access the file because it is being used by another process (UsrClass.dat)

Article ID: 5290
Reviewed: 23/01/2018

Product Version:
AhsayOBM / AhsayACB: 7.3.0.0 or above
OS: Windows XP / 2003

Problem Description

When performing a backup on the 'UsrClass.dat' file, the following error message is received in the backup report:

No. Type Timestamp Log
* ... ... ...
* info ... ...
* erro YYYY/MM/DD hh:mm:ss [New File] File="C:\Documents and Settings\username\Local Settings\Application Data\
Microsoft\Windows\UsrClass.dat" Error="[IOException] The process cannot access
the file because it is being used by another process. "
* ... ... ...

Cause

The message suggests that the corresponding file is currently locked by Windows during the backup operation. Even with Volume Shadow Copy enabled, the UsrClass.dat file cannot be backed up if the corresponding operating system account is logged in while the backup job is still running.

Resolution

To resolve the issue, ensure that the corresponding operating system account is logged off when the backup job is in progress.

Keywords

access, usr, usr.dat, dat

public/5290_the_process_cannot_access_file.txt · Last modified: 2018/01/23 13:23 by edward.chan