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ISSUE: "[CloudException.ConnectFailedExpt[SFtpManager.login] Failed to access SFTP" error when create VMware ESXi backup set

Article ID: 5270
Reviewed: 14/08/2017

Product Version:
AhsayOBM: or above
OS: All

Problem Description

When creating a VMware ESXi backup set on AhsayOBM the following error message is shown "[CloudException.ConnectFailedExpt[SFtpManager.login] Failed to access SFTP ":


The SSH setting is disabled on the VMware ESXi host.

To perform a backup of guest virtual machines on a VMware host, AhsayOBM needs to login to the VMware host with ssh using the root account via port 22 (default).


To resolve this issue:

  1. Enable SSH on the VMware using the following instructions
  2. After enabling SSH verify the setup is correct by using telnet from the AhsayOBM machine, i.e. telnet esxi_host 22


VMware, ESXi, enable ssh, port 22

public/5270_issue/cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set.txt · Last modified: 2018/06/28 16:46 by mike.gong