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public:5270_issue:cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set

ISSUE: "[CloudException.ConnectFailedExpt[SFtpManager.login] Failed to access SFTP" error when create VMware ESXi backup set

Article ID: 5270
Reviewed: 14/08/2017

Product Version:
AhsayOBM: 7.11.0.0 or above
OS: All

Problem Description

When creating a VMware ESXi backup set on AhsayOBM the following error message is shown "[CloudException.ConnectFailedExpt[SFtpManager.login] Failed to access SFTP ":


Cause

The SSH setting is disabled on the VMware ESXi host.

To perform a backup of guest virtual machines on a VMware host, AhsayOBM needs to login to the VMware host with ssh using the root account via port 22 (default).

Resolution

To resolve this issue:

  1. Enable SSH on the VMware using the following instructions https://pubs.vmware.com/vsphere-51/index.jsp?topic=%2Fcom.vmware.vcli.getstart.doc%2Fcli_jumpstart.3.6.html
  2. After enabling SSH verify the setup is correct by using telnet from the AhsayOBM machine, i.e. telnet esxi_host 22
Reference:
https://serenity-networks.com/how-to-enable-ssh-on-vmware-esxi-5-5-5-6-all-other-versions/

Keywords

VMware, ESXi, enable ssh, port 22

public/5270_issue/cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set.txt · Last modified: 2018/06/28 16:46 by mike.gong