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public:5267_issue:no_backup_set_can_start_run_direct_message_shown_when_initiating_a_vmware_esxi_vcenter_run_direct_restore_on_ahsaycbs_user_web_console

ISSUE:"No backup set can start Run Direct" message shown when initiating a VMware ESXi/vCenter Run Direct restore on AhsayCBS user web console

Article ID: 5267
Reviewed: 09/08/2017

Product Version:
AhsayCBS: 7.9.0.0 or above
OS: ALL

Problem Description

when initiating a VMware ESXi/vCenter Run Direct restore on AhsayCBS user web console the following message is shown on the web browser "No backup set can start Run Direct" .


Cause:
This is caused by a issue with the NFS service on the AhsayCBS server.

Resolution

To resolve this issue restart the NFS service on the AhsayCBS server.

  • For AhsayCBS install on Windows Platform:
    Go to [Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite NFS Service ] and click on the [ Restart ] button
  • For AhsayCBS install on Linux/Unix Platform:
    Login to AhsayCBS as root using a ssh client, i.e. Putty

    # cd /usr/local/cbs/nfs/bin
    # sh shutdown.sh
    Stopping NFS Service (Ahsay Systems Corporation)
    # ps -ef|grep nfs
    root       973     2  0 Aug01 ?        00:00:00 [nfsiod]
    root      4854  4817  0 18:30 pts/0    00:00:00 grep --color=auto nfs
    # sh startup.sh
    Starting NFS Service (Ahsay Systems Corporation)
    #


Keyword

Run Direct, AhsayCBS, VMware ESXi/vCenter, restore, web console, NFS service, agentless

public/5267_issue/no_backup_set_can_start_run_direct_message_shown_when_initiating_a_vmware_esxi_vcenter_run_direct_restore_on_ahsaycbs_user_web_console.txt · Last modified: 2018/06/28 16:37 by mike.gong