Sidebar

Announcement

Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize

License

Documentation

Performance Testing

FAQs and Known Issues

Can't Find What You Need?

public:5265_issue:failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host

ISSUE:"Failed to restore "New Virtual Machine". Reason = "Fail to set entity permission. Error=Unknown error from class "com.vmware.vim25.UserNotFound" when restoring a guest VM to another VMware ESXi host

Article ID: 5265
Reviewed: 07/08/2017

Product Version:
AhsayOBM: 7.5.0.0 or above
OS: All

Problem Description

When performing a restore (Run Direct or traditional restore) to another VMware ESXi host the following error message is shown:

No. Type Timestamp Log
* ... ... ...
* erro YYYY/MM/DD hh:mm:ss Failed to restore "New Virtual Machine". Reason = "Fail to set entity permission. Error=Unknown error from class "com.vmware.vim25.UserNotFound""
* info ... ...

Cause:
This is a known issue on AhsayOBM when restoring a guest VM to an alternate location or standby VMware host.

This issue occurs if the VMware user account assigned to the guest VM on the original VMware host does not exist on the standby VMware host.

Resolution

To workaround this issue:

  1. Login to the standby VMware host using vSphere using root credentials.


  2. Check the vSphere [Recent Task] list to identify which user accounts is missing on the VMware host.


  3. Go to [Inventory]>[Users] tab.


  4. Right click and [Add] the missing user account.


  5. After adding the new account, run the restore again.

Keyword

VMware ESXi, vCenter, Run Direct, user permission, user groups, alternate location, vSphere, restore

public/5265_issue/failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host.txt · Last modified: 2018/06/28 16:30 by mike.gong