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public:5252_issue:vmware_esxi_vcenter_vddk_mode_backup_job_ends_with_error_snapshot_not_taken_since_the_state_of_the_virtual_machine_has_not_changed_since_the_last_snapshot_operation

ISSUE: VMware ESXi/vCenter VDDK mode backup job ends with "Error=Snapshot not taken since the state of the virtual machine has not changed since the last snapshot operation."

Article ID: 5252
Reviewed: 13/07/2017

Product Version:
AhsayOBM: 7.5.0.0 or above
OS: Windows

Problem Description

When performing a VMware ESXi/vCenter backup job in VDDK mode the following error message is shown in the backup log:

No. Type Timestamp Log
* ... ... ...
* erro YYYY/MM/DD hh:mm:ss Failed to create snapshot. [VmshGate.waitForSnapshot] Failed to create snapshot. Error=Snapshot not taken since the state of the virtual machine has not changed since the last snapshot operation."
* info ... ...

Cause

The error message is returned by the VMware host, it is caused when a guest VM on the VMware ESXi/cCenter host machine is suspended and a snapshot is taken of the guest VM while it is in a suspended state using the vSphere snapshot manager.

This issue only occurs on VDDK/CBT mode backups, non-VDDK mode backup job work without this issue.

Resolution

There are two workarounds available to resolve this issue either:

  1. Delete the current snapshot which was created after suspending the VM.
    or
  2. Switch the guest VM from a suspended state to power on state.

Keyword

VMware ESXi, vCenter, license, VDDK, suspend state, snapshot, CBT, power on state

public/5252_issue/vmware_esxi_vcenter_vddk_mode_backup_job_ends_with_error_snapshot_not_taken_since_the_state_of_the_virtual_machine_has_not_changed_since_the_last_snapshot_operation.txt · Last modified: 2018/06/28 14:47 by mike.gong