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ISSUE: "The specified virtual machine could not be found" warning is shown on VMware Workstation scheduled backup

This article only applies to Ahsay software version 7

Article ID: 5243
Reviewed: 09/06/2017

Product Version:
AhsayOBM : 7.5 or above
OS: Windows

Problem Description

When performing a scheduled backup job on VMware Workstation following warning is shown in the backup log:

No. Type Timestamp Log
* info ... ...
* warn YYYY/MM/DD hh:mm:ss The specified virtual machine could not be found.
* info ... ...
Even though the guest VM is visible in AhsayOBM backup source.


The guest VM is located on a network drive. The AhsayOBM scheduler service by default is using a local system account and therefore does not have permission to access the guest VM on the network destination.


To resolve the issue, modify the Log on setting of the Ahsay Online Backup Manager Services to an account with sufficient permission to access the network backup destination.

  1. Under Control Panel , open Administrative Tools then Services .
  2. Right click on Ahsay Online Backup Manager Services , select the Log on tab.
  3. Select the This Account option.
  4. Enter the login credentials of an account with sufficient permission.
  5. Restart the service afterward.


VMware Workstation, network drive, scheduled backup, scheduler, permission

public/5243_issue/the_specified_virtual_machine_could_not_be_found._warning_is_shown_on_vmware_workstation_scheduled_backup_job.txt · Last modified: 2019/10/02 15:37 by edward.chan