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public:5232_nfs_service_on_this_machine_is_not_started

ISSUE: The NFS Service on this machine is not started or not functioning properly (VMware Run Direct restore)"

Article ID: 5232
Reviewed: 03/03/2017

Product Version:
AhsayOBM: 7.9.0.0 or above
OS: Windows

Problem Description

When performing a VMware Run Direct restore, the following error is shown in the restore log:

No. Type Timestamp Log
* ... ... ...
* info ... Start creating Shadow Copy Set...
* erro YYYY/MM/DD hh:mm:ss Failed to restore "New Virtual Machine". Reason = "The NFS Service on this machine
is not started or not functioning properly. This service is required for VM Run Direct.
Please restart the service "NFS Service (Ahsay Systems Corporation)". (PortMap
daemon failed to open port 111)
* ... ... ...

Cause

The Windows service “NFS Service (Ahsay Systems Corporation)” must be running for a VMware Run Direct restore, and the listening ports 111, 1058, and 2049 must also be opened.

Resolution

Check if either the NFS service is not started or if the listening ports are being used by another service on the AhsayOBM client machine:

  1. Restart the NFS service:

    • Under [ Services ] > [ NFS Service (Ahsay Systems Corporation) ], verify if the service is started.  Start the service if it is not running.


  2. Check if the NFS service port is used by another service:

    • In an administrative command prompt, execute the following command:

      netstat -ab

      For example:
      AhsayOBM running on a Windows 2008 R2 64-bit machine [nfsX64.exe] with listening ports 111, 1058, and 2049.

      C:\Users\Administrator>netstat -ab

      Active Connections

      Proto     Local Address    Foreign Address                  State
      TCP      0.0.0.0:111          WIN-TU41RC45MK0:0       LISTENING [nfsX64.exe]
      TCP      0.0.0.0:135          WIN-TU41RC45MK0:0      LISTENING RpcSs
      TCP      0.0.0.0:1058        WIN-TU41RC45MK0:0      LISTENING [nfsX64.exe]
      TCP      0.0.0.0:2049        WIN-TU41RC45MK0:0      LISTENING [nfsX64.exe]
      TCP      0.0.0.0:2179        WIN-TU41RC45MK0:0      LISTENING [vmms.exe]
      TCP      0.0.0.0:3389        WIN-TU41RC45MK0:0      LISTENING TermService
      TCP      0.0.0.0:1311        WIN-TU41RC45MK0:0      LISTENING [dsm_om_connsvc32.exe]
      Note:
      If AhsayOBM is installed on a Windows 32-bit machine, the NFS service will be shown as [nfsX86.exe].

Keywords

Run Direct, NFS Service, OBM, VMware, restore, vCenter, ESXi, restore, guest virtual machine, VM

public/5232_nfs_service_on_this_machine_is_not_started.txt · Last modified: 2018/04/04 16:02 by edward.chan