✎ [V7] ISSUE: [FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null [Ahsay Wiki]

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
===== [V7] ISSUE: [FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null   =====

<html>
 <b>
  Article ID:
 </b>
 5148
 <br/>
 <b>
  Reviewed:
 </b>
 2016-02-24
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS: 7.5.0.0 - 7.5.0.6
 <br/>
 OS: All platforms
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>


===== Problem Description =====
<html>
When performing a MS Exchange mail level backup, Hyper-V VM backup or VMware VM backup. Even though the backup job was completed successfully, the following system error is received in the <b>Dashboard</b> on AhsayCBS console:
 <br/>
    <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5148_0.png"/>
 <br/>
 <table border="0" cellpadding="0" cellspacing="0" width="875">
  <tr>
   <td bgcolor="#FFFFFF" style="BORDER-RIGHT: #A0A0A0 2px solid; BORDER-BOTTOM: #A0A0A0 2px solid" valign="middle">
    <b>
     Timestamp
    </b>
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-RIGHT: #A0A0A0 2px solid; BORDER-BOTTOM: #A0A0A0 2px solid" valign="middle">
    <b>
     Login Name
    </b>
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-RIGHT: #A0A0A0 2px solid; BORDER-BOTTOM: #A0A0A0 2px solid" valign="middle">
    <b>
     Owner
    </b>
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-RIGHT: #A0A0A0 2px solid; BORDER-BOTTOM: #A0A0A0 2px solid" valign="middle">
    <b>
     Message
    </b>
   </td>
  </tr>
  <tr>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
    ...
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
   </td>
  </tr>
  <tr>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
    YYYY-MM-DD
    <br/>
    hh:mm:ss
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
    username
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
    --
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
    [FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null. sLoginName=
    <br/>
    username sBackupSet=backupset_id sDestination=destination_id sBackupJob= bCdp=false
   </td>
  </tr>
  <tr>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
    ...
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
   </td>
   <td bgcolor="#FFFFFF" style="BORDER-BOTTOM: #C8C8C8 1px solid" valign="middle">
   </td>
  </tr>
 </table>
Note: System Errors can be viewed by logging into the AhsayCBS web console, at <b>Dashboard</b> &gt; <b>System Errors</b>.
</html>


===== Cause =====
This is a known issue with AhsayOBM / ACB version 7.5.0.0 - 7.5.0.6.


===== Resolution =====
<html>
To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.  The instructions can be found by 
<a href="http://wiki.ahsay.com/doku.php?id=public:5145_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Clicking Here</a>.
</html>


===== Keywords =====
FileService, init, BackupJobSummaryLog, Record, getFile, dStart
User Tools

Site Tools

Page Tools
