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public:5072_issue:incorrect_error_message_another_backup_job_is_still_running_is_displayed_vmware_vm_backup

ISSUE: Incorrect error message 'Another backup job is still running' is displayed (VMware VM backup)

Article ID: 5072
Reviewed: 23/12/2015

Product Version:
AhsayOBM: 7.3.2.0 - 7.5.0.0
OS: All platforms

Problem Description

When performing a VMware VM backup, the following error message is displayed on the backup client interface, or in the backup report:

Another backup job is still running. Backup skipped.

Note:
There is no backup job of the same backup set running.

Cause

An incorrect error message is displayed.

This issue can occur if the VMware VM add-on module is not enabled for the backup account, this is a known issue with AhsayOBM version 7.3.2.0 - 7.5.0.0.

Resolution

To prevent the incorrect error message from displaying, patch the AhsayOBM application to version 7.7.0.0 or above. The instructions can be found by Clicking Here.

To resolve the issue, enable the VMware add-on module for the corresponding backup account:

  1. Login to the AhsayCBS console.

  2. Under Backup / Restore, select Users, Groups & Policies:


  3. Select the corresponding backup account, under User Profile, Backup Client Settings, enable the VMware add-on module:


  4. Click on the OK, then Save button to confirm the changes.

Keywords

vm, virtual, machine, vmware, esx, esxi, license, module, addon

public/5072_issue/incorrect_error_message_another_backup_job_is_still_running_is_displayed_vmware_vm_backup.txt · Last modified: 2018/06/25 11:41 by mike.gong