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FAQ: Where are the backup client application logs stored at?

Article ID: 5057
Reviewed: 24/10/2018

Product Version:
AhsayCBS: 7.3.2.0 or above
OS: All platforms

Description

Where are the AhsayOBM / ACB backup client logs (e.g. Auto Update Agent (AUA) log, Continuous Backup log, Scheduler log, Backup log, Restore log) stored at?

Content

The locations of the backup client logs have changed in version 7 when compared with version 6. Backup client logs are now stored at the following locations on the client computer:


  • For AhsayOBM / ACB installation on Windows platforms:

    • Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)
      Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

      %UserProfile%\.obm\log\${backupset_id}\Backup
      %UserProfile%\.obm\log\${backupset_id}\Restore

      or

      %UserProfile%\.acb\log\${backupset_id}\Backup
      %UserProfile%\.acb\log\${backupset_id}\Restore

      For example:

      C:\Users\Administrator\.obm\log\1449711651766\Backup



    • Scheduler Debug Logs (debug.log)
      Schedule debug logs contain information on the scheduler process, for example if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

      %UserProfile%\.obm\log\Scheduler

      or

      %UserProfile%\.acb\log\Scheduler

      For example:

      C:\Users\Administrator\.obm\log\Scheduler



    • System Log (YYYY-MM-DD.log)
      System logs contain information on the daily activities performed by the client application, for example login audit, start / end of backup and restore job, start / end of utility job (e.g. data integrity check, space freeing up), and start / end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

      %UserProfile%\.obm\log\System

      or

      %UserProfile%\.acb\log\System

      For example:

      C:\Users\Administrator\.obm\log\System



    • Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)
      Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

      %UserProfile%\.obm\system\IntegrityCheck

      or

      %UserProfile%\.acb\system\IntegrityCheck

      For example:

      C:\Users\Administrator\.obm\system\IntegrityCheck



    • Space Freeing Up Log (YYYY-MM-DD-hh-mm-ss.log)
      Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

      %UserProfile%\.obm\system\SpaceFreeUp

      or

      %UserProfile%\.acb\system\SpaceFreeUp

      For example:

      C:\Users\Administrator\.obm\system\SpaceFreeUp



    • Auto Update Agent Log (aua.log)
      AUA logs contain information on the auto update process, for example if the process is running, and if an update was performed successfully. The AUA log can be found in the following directory path:

      %ALLUSERSPROFILE%\Application Data\AhsayOBM\log

      For example:

      C:\ProgramData\AhsayOBM\log



    • Cloud Backup Suite Log (cbs.log)
      Cloud backup suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler, CDP (Continuous Backup) and AUA (Auto Update Agent) processes were started successfully. The cloud backup suite log can be found in the following directory path:

      %ALLUSERSPROFILE%\Application Data\AhsayOBM\log

      For example:

      C:\ProgramData\AhsayOBM\log



    • Continuous Backup Log (cdp.log)
      Continuous backup logs contain information on the continuous backup process, for example which backup set has the continuous backup option enabled for the client computer. The continuous backup log can be found in the following directory path:

      %ALLUSERSPROFILE%\Application Data\AhsayOBM\log

      For example:

      C:\ProgramData\AhsayOBM\log


  • For AhsayOBM / ACB installation on Mac OS X platforms:

    • Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)
      Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

      ~/.obm/log/${backupset_id}/Backup
      ~/.obm/log/${backupset_id}/Restore

      or

      ~/.acb/log/${backupset_id}/Backup
      ~/.acb/log/${backupset_id}/Restore

      For example:

      /Users/administrator/.obm/log/1449711651767/Backup



    • Scheduler Debug Logs (debug.log)
      Schedule debug logs contain information on the scheduler process, for example if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

      ~/.obm/log/Scheduler

      or

      ~/.acb/log/Scheduler

      For example:

      /Users/administrator/log/Scheduler



    • System Log (YYYY-MM-DD.log)
      System logs contain information on the daily activities performed by the client application, for example login audit, start / end of backup and restore job, start / end of utility job (e.g. data integrity check, space freeing up), and start / end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

      ~/.obm/log/System

      or

      ~/.acb/log/System

      For example:

      /Users/administrator/.obm/log/System



    • Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)
      Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

      ~/.obm/system/IntegrityCheck

      or

      ~/.acb/system/IntegrityCheck

      For example:

      /Users/administrator/.obm/system/IntegrityCheck



    • Space Freeing Up Log (YYYY-MM-DD-hh-mm-ss.log)
      Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

      ~/.obm/system/SpaceFreeUp

      or

      ~/.acb/system/SpaceFreeUp

      For example:

      /Users/administrator/.obm/system/SpaceFreeUp



    • Auto Update Agent Log (aua.log)
      AUA logs contain information on the auto update process, for example if the process is running, and if an update was performed successfully. The AUA log can be found in the following directory path:

      ${Install_Dir}/log

      For example:

      /Applications/AhsayOBM.app/log



    • Cloud Backup Suite Log (cbs.log)
      Cloud backup suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler and AUA (Auto Update Agent) processes were started successfully. The cloud backup suite log can be found in the following directory path:

      ${Install_Dir}/log

      For example:

      /Applications/AhsayOBM.app/log


  • For AhsayOBM installation on Linux platforms:

    • Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)
      Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

      ~/.obm/log/${backupset_id}/Backup
      ~/.obm/log/${backupset_id}/Restore

      For example:

      /root/.obm/log/1449711651768/Backup



    • Scheduler Debug Logs (debug.log)
      Schedule debug logs contain information on the scheduler process, for example if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

      ~/.obm/log/Scheduler

      For example:

      /root/.obm/log/Scheduler



    • System Log (YYYY-MM-DD.log)
      System logs contain information on the daily activities performed by the client application, for example login audit, start / end of backup and restore job, start / end of utility job (e.g. data integrity check, space freeing up), and start / end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

      ~/.obm/log/System

      For example:

      /root/.obm/log/System



    • Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)
      Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

      ~/.obm/system/IntegrityCheck

      For example:

      /root/.obm/system/IntegrityCheck



    • Space Freeing Up Log (YYYY-MM-DD-hh-mm-ss.log)
      Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

      ~/.obm/system/SpaceFreeUp

      For example:

      /root/.obm/system/SpaceFreeUp



    • Auto Update Agent Log (aua.log)
      AUA logs contain information on the auto update process, for example if the process is running, and if an update was performed successfully. The AUA log can be found in the following directory path:

      ${Install_Dir}/log

      For example:

      /usr/local/obm/log



    • Cloud Backup Suite Log (cbs.log)
      Cloud backup suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler and AUA (Auto Update Agent) processes were started successfully. The cloud backup suite log can be found in the following directory path:

      ${Install_Dir}/log

      For example:

      /usr/local/obm/log


  • For AhsayOBM installation on Synology NAS:

    • Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)
      Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

      /volume_id/@appstore/product_name/.obm/log/${backupset_id}/Backup
      /volume_id/@appstore/product_name/.obm/log/${backupset_id}/Restore

      For example:

      /volume1/@appstore/AhsayOBM/.obm/log/1449711651768/Backup



    • Scheduler Debug Logs (debug.log)
      Schedule debug logs contain information on the scheduler process, for example if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

      /volume_id/@appstore/product_name/.obm/log/Scheduler

      For example:

      /volume1/@appstore/AhsayOBM/.obm/log/Scheduler



    • System Log (YYYY-MM-DD.log)
      System logs contain information on the daily activities performed by the client application, for example login audit, start / end of backup and restore job, start / end of utility job (e.g. data integrity check), and start / end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

      /volume_id/@appstore/product_name/.obm/log/System

      For example:

      /volume1/@appstore/AhsayOBM/.obm/log/System



    • Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)
      Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

      /volume_id/@appstore/product_name/.obm/system/IntegrityCheck

      For example:

      /volume1/@appstore/AhsayOBM/.obm/system/IntegrityCheck



    • Space Freeing Up Log (YYYY-MM-DD-hh-mm-ss.log)
      Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

      /volume_id/@appstore/product_name/.obm/system/SpaceFreeUp

      For example:

      /volume1/@appstore/AhsayOBM/.obm/system/SpaceFreeUp



    • Cloud Backup Suite Log (cbs.log)
      Cloud backup suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler and AUA (Auto Update Agent) processes were started successfully. The cloud backup suite log can be found in the following directory path:

      /volume_id/@appstore/product_name/obm/log

      For example:

      /volume1/@appstore/AhsayOBM/obm/log


  • For AhsayOBM installation on QNAP NAS:

    Note:
    To locate the system volume path, refer to the instructions provided at:
    https://www.qnap.com/en-us/how-to/knowledge-base/article/how-to-find-the-system-volume-path/


    • Backup and Restore Job Logs (YYYY-MM-DD-hh-mm-ss.log)
      Backup and restore job logs contain information on all backup and restore jobs performed by the client application. Backup and restore logs can be found in the following directory paths:

      ${system_volume_path}/homes/admin/.obm/log/${backupset_id}/Backup
      ${system_volume_path}/homes/admin/.obm/log/${backupset_id}/Restore

      For example:

      /share/CACHEDEV1_DATA/homes/admin/.obm/log/1533036227811/Backup


    • Scheduler Debug Logs (debug.log)
      Schedule debug logs contain information on the scheduler process, for example if scheduled backup jobs are started properly. The scheduler debug log can be found in the following directory path:

      ${system_volume_path}/homes/admin/.obm/log/Scheduler

      For example:

      /share/CACHEDEV1_DATA/homes/admin/.obm/log/Scheduler


    • System Log (YYYY-MM-DD.log)
      System logs contain information on the daily activities performed by the client application, for example login audit, start / end of backup and restore job, start / end of utility job (e.g. data integrity check), and start / end of report job (e.g. saving statistic to AhsayCBS). The system log can be found in the following directory path:

      ${system_volume_path}/homes/admin/.obm/log/System

      For example:

      /share/CACHEDEV1_DATA/homes/admin/.obm/log/System


    • Integrity Check Log (YYYY-MM-DD-hh-mm-ss.log)
      Integrity check logs contain information on all data integrity checks performed by the backup client application. The integrity check log can be found in the following directory path:

      ${system_volume_path}/homes/admin/.obm/system/IntegrityCheck

      For example:

      /share/CACHEDEV1_DATA/homes/admin/.obm/system/IntegrityCheck


    • Space Freeing Up Log (YYYY-MM-DD-hh-mm-ss.log)
      Space freeing up logs contain information on all retention policy jobs performed by the backup client application. The space freeing up log can be found in the following directory path:

      ${system_volume_path}/homes/admin/.obm/system/SpaceFreeUp

      For example:

      /share/CACHEDEV1_DATA/homes/admin/.obm/system/SpaceFreeUp


    • Cloud Backup Suite Log (cbs.log) Cloud backup suite logs contain information on the Ahsay Online Backup Manager Services, for example, if the Scheduler and AUA (Auto Update Agent) processes were started successfully. The cloud backup suite log can be found in the following directory path:

      ${system_volume_path}/.qpkg/AhsayOBM/obm/log

      For example:

      /share/CACHEDEV1_DATA/.qpkg/AhsayOBM/obm/log


Keywords

client, log, location, locations, logs, obm, acb, backup, error, logging, debug

public/5057_faq/where_are_the_backup_client_application_logs_stored_at.txt · Last modified: 2018/10/24 10:40 by edward.chan