✎ [V9] FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows [Ahsay Wiki]

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===== [V9]  FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows   =====
This article only applies to Ahsay software version 9 
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<br>
<br>
 <b>
  Article ID:
 </b>
 9023
 <br/>
 <b>
  Reviewed:
 </b>
  2022-01-05
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 Ahsay Software: 9.1 to 9.x
</html>


===== Description =====
This article contain a list of Ahsay software processes and directory paths that should be white-list / excluded for all antivirus software. 


===== Contents =====
<html>
To optimize performance of the Ahsay software and to avoid any conflict with your antivirus software, the following processes and directory paths should be added to all antivirus software white-list / exclusion list.
<br>

<ul>
<li><font color=black><u><b>AhsayCBS</b></u>
<br>
The following processes should be white-listed:
<br>
<br>

<ul>
<li><font color=black>Ahsay Cloud Backup Suite
<br>
<br>
For AhsayCBS on x64 Windows - cbssvcX64.exe<br>
For AhsayCBS on x86 Windows - cbssvcX86.exe
<br>
<br>
Note: For AhsayCBS version 7.17 or above, the cbssvcX64.exe or cbssvcX86.exe processes are automatically added to Windows Defender exclusion list for Windows 10 and 2016, during installation / upgrade via installer.
</font></li>
<br>

<li><font color=black>Ahsay Cloud Backup Suite NFS Service (for AhsayCBS version 7.9 or above)
<br>
<br>
For AhsayCBS on x64 Windows - nfsX64.exe<br>
For AhsayCBS on x86 Windows - nfsX86.exe
</font></li>
</ul>
<br>

The following directory path should be white-listed:
<br>
<br>

<ul>
<li><font color=black>AhsayCBS installation folder (e.g. C:\Program Files\AhsayCBS)
</font></li>
<br>

<li><font color=black>System Home (e.g. C:\Program Files\AhsayCBS\system)
<br>
<br>
You can confirm on the System Home location by logging into the AhsayCBS web console at: <b>System Settings</b> > <b>Basic</b> > <b>General</b> > <b>System Home</b>
<br>
<br>
<img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:System_Home.png"/>

</font></li>
<br>

<li><font color=black>User Home (e.g. C:\Program Files\AhsayCBS\user)
<br>
<br>
You can confirm on the User Home location by logging into the AhsayCBS web console at: <b>Backup / Restore</b> > <b>Basic</b> > <b>User Home</b>
<br>
<br>
<img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:User_Home.png"/>
</font></li>
<br>

<li><font color=black>Predefined destination on Local / Mapped Drive / Removable Drive (on the client computer’s antivirus software)
<br>
<br>
You can confirm on the predefined destinations location by logging into the AhsayCBS web console at: <b>System Settings</b> > <b>Basic</b> > <b>Predefined Destinations</b>
<br>
<br>
<img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:Predefined_Destinations.png"/>
</font></li>
</ul>
</li>
<br>
<br>

<li><font color=black><u><b>AhsayACB / AhsayOBM</b></u>
<br>
The following processes should be white-listed:
<br>
<br>

<ul>
<li><font color=black>Ahsay Backup Process
<br>
For AhsayACB / OBM on Windows - bJW.exe
<br>
<br>
Note: For AhsayACB / OBM version 7.17 or above, the bJW.exe process is automatically added to Windows Defender exclusion list for Windows 10 and 2016, during installation / upgrade via installer or upgrade via AUA.
</font></li>
<br>

<li><font color=black>Ahsay Online Backup Manager Services
<br>
<br>
For AhsayACB / OBM on x64 Windows - cbpsX64.exe<br>
For AhsayACB / OBM on x86 Windows - cbpsX86.exe
</font></li>
<br>

<li><font color=black>CBT Cluster Services (for client with Hyper-V VM backup set)
<br>
<br>
For AhsayOBM on Windows 2008 / R2 and 2012 / R2 - CBTClusterService.exe
</font></li>
<br>

<li><font color=black>NFS Service (for client with VMware VM and Hyper-V VM Run Direct backup set)
<br>
<br>
For AhsayOBM on x64 Windows - nfsX64.exe<br>
For AhsayOBM on x86 Windows - nfsX86.exe
</font></li>
</ul>
<br>


The following directory path should be white-listed:
<br>
<br>

<ul>
<li><font color=black>AhsayACB / OBM installation folder 
<br>
<br>
C:\Program Files\AhsayACB<br>
C:\Program Files\AhsayOBM
</font></li>
<br>

<li><font color=black>AhsayOBM NFS service installation folder
<br>
<br>
C:\Program Files\AhsayOBM NFS
</font></li>
<br>

<li><font color=black>AhsayACB / OBM log folder
<br>
<br>
%SystemDrive%\ProgramData\AhsayACB<br>
%SystemDrive%\ProgramData\AhsayOBM
</font></li>
<br>

<li><font color=black>AhsayACB / OBM configuration and log folder
<br>
<br>
%UserProfile%\.acb<br>
%UserProfile%\.obm
</font></li>
<br>

<li><font color=black>Backup destination on Local / Mapped Drive / Removable Drive of all backup sets
<br>
<br>
You can confirm on the backup destinations of each backup set by logging into the AhsayACB / OBM user interface, select: <b>Backup Sets</b> > <b>backup set</b> > <b>Destination</b>
<br>
<br>
<img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:Backup_Destination.png"/>
</font></li>
<br>

<li><font color=black>Temporary directory of all backup sets 
<br>
<br>
You can confirm on the temporary directory location of each backup set by logging into the AhsayACB / OBM user interface, select: <b>Backup Sets</b> > <b>backup set</b> > <b>Show advanced settings</b> > <b>Others</b>
<br>
<br>
<img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:Temporary_Folder.png"/>
</font></li>
<br>
</ul>
</ul>

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===== Keywords =====
antivirus, anti, virus, anti-virus, obm, acb, cbs, ahsay, av
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