✎ [V9] ISSUE: Cannot login to AhsayCBS web management console (License Failure) [Ahsay Wiki]

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===== [V9] ISSUE: Cannot login to AhsayCBS web management console (License Failure)  =====

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  Article ID:
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 9198
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 <b>
  Reviewed:
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 2022-01-06
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 <b>
  Product Version:
 </b>
 <br>
 AhsayCBS: 9.1 to 9.x
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 OS: All platforms
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===== Problem Description =====
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When logging into the AhsayCBS web console, the following error message is displayed:
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License Failure. Please contact your service provider.
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<img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8095_1.png"/>
 
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===== Cause =====
This issue can occurs if a configuration *.xml (e.g. license.xml) file of the affected AhsayCBS server is corrupted.


===== Resolution =====
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To resolve the issue, identify which config *.xml file(s) is corrupted. &nbsp;Config *.xml files of AhsayCBS are located in the installation conf folder at ${CBS-Install-Home}\conf
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<ol>
<li><font color=black>Check by opening each config *.xml files with a web browser or XML file editor, to see if there is any error returned. 
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<img style="width:55%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8095_2.png"/></font></li>
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<li><font color=black>Also, check if any config *.xml file is empty (0 kb in size), which may suggests that the file is corrupted.</font></li>
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<li><font color=black>For any corrupted *.xml file, recover a previous version of the file by renaming *.xml.1, *.xml.2, *.xml.3, or the subsequence xml file to *.xml.
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For example<br><br>
If the license.xml file is found to be corrupted. &nbsp;Move the corrupted license.xml file out of the AhsayCBS installation conf folder, then rename license.xml.1 to license.xml afterward</font></li>
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<li><font color=black>Restart the AhsayCBS service afterward.</font></li></ol>

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===== Keywords =====
cbs, ahsaycbs, login, license, error, failure

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