✎ [V8] ISSUE: Cannot start the AhsayOBM / ACB client on Windows 10 after the installation [Ahsay Wiki]

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
===== [V8] ISSUE: Cannot start the AhsayOBM / ACB client on Windows 10 after the installation =====

<html>
 <b>
  Article ID:
 </b>
 8063
 <br/>
 <b>
  Reviewed:
 </b>
 2019-09-03
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayACB / AhsayOBM: 8.1.0.0 to 8.x
 <br/>
 OS: Windows 10
 </html>

===== Problem Description =====
<html>
After a successful installation of the AhsayOBM / ACB client application on a Windows 10 computer, the client user interface cannot be started (e.g. no response after double-clicking on the system tray icon or the desktop icon).

<br>
<br>

Upon further investigation, when attempting to start the AhsayOBM / ACB client via the RunCB.bat batch file in the installation bin folder via command prompt, the following error messages are displayed:

<br>
<br>
<i>
&nbsp;&nbsp;...<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\asm-3.1.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\bcmail-jdk15on-1.51.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\bcpkix-jdk15on-1.51.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\bcprov-jdk15on-151.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\commons-codec-1.6.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\commons-io-2.5.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\commons-logging-1.1.3.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\commons-net-3.3.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\dom4j-1.6.1.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\dropbox-core-sdk-1.7.5.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\dropbox-core-sdk-3.0.3.1.jar to system classloader <br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error adding ..\bin\dropbox-core-sdk-3.0.3.jar to system classloader <br>
&nbsp;&nbsp;...
</i>

</html>



===== Cause =====
<html>
This is a known issue with the AhsayOBM / ACB version 8.1.0.0 - 8.1.0.50 on Windows 10.
</html>



===== Resolution =====
<html>
The issue has been resolved since version 8.1.1.50, to resolve the issue:

<ol>
<li><font color=black>Patch the AhsayCBS server application to version 8.1.1.50 or above (<a href="http://wiki.ahsay.com/doku.php?id=public:8009_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Click Here</a> for instruction)
</font></li>
<br>

<li><font color=black>Download the new AhsayOBM / ACB client application installer from the AhsayCBS web console.  
<br>
<br>
Note:<br>
You will have to rebuild the client installers via the AhsayCBS web management console before user can download the latest version of the client installers. Refer to the <a href="http://download.ahsay.com/support/document/v8/guide_cbs_admin_v8.pdf">AhsayCBS Administrator's Guide</a> for more details.
</font></li>
<br>


<li><font color=black>Uninstall the existing AhsayOBM / ACB application on the affected Windows 10 computer.
</font></li>
<br>


<li><font color=black>Install the client again with the newly downloaded installer.
</font></li>
<br>


<li><font color=black>Start the client application again afterward to confirm if the problem is resolved.
</font></li>
<br>
</ol>



</html>


===== Keywords =====
install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop, freeze, response, win10
User Tools

Site Tools

Page Tools
