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public:how_to_apply_hotfix_to_ahsayobm_ahsayacb [2020/01/13 18:09]
yuk.cheng [Hotfix installation instructions for AhsayOBM for QNAP NAS]
public:how_to_apply_hotfix_to_ahsayobm_ahsayacb [2023/05/03 17:12] (current)
clarence.lee
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 ====== How to apply hotfix to AhsayOBM/​AhsayACB ====== ====== How to apply hotfix to AhsayOBM/​AhsayACB ======
 ===== Requirements ===== ===== Requirements =====
-You can only apply to this hotfix to machines running AhsayOBM/​AhsayACB version that the hotfix is based on.\\+You can only apply this hotfix to machines running AhsayOBM/​AhsayACB version that the hotfix is based on.  Inappropriately installing hotfix not for your base client version may have unexpected results. \\ 
 This information can be found on the Hotfix Release History page: \\ This information can be found on the Hotfix Release History page: \\
-  * [[http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|Hotfix for v7]] +  * [[https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|Hotfix for v7]] 
-  * [[http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v8|Hotfix for v8]]+  * [[https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_previous8_hotfix|Hotfix for v8]] 
 +  * [[https://​portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_latest_hotfix|Hotfix for v9]] 
 + 
 +\\ 
 +The instructions provided are for default Ahsay branding and default paths. If your software is branded or uses custom paths, substitute with your customized name or path. 
 +\\ 
 + 
 +---- 
 ===== Hotfix installation instructions for AhsayOBM ===== ===== Hotfix installation instructions for AhsayOBM =====
-1. Download the required hotfix from the Hotfix Release History page: ([[http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v8|v8]])\\ +1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://​portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ 
-2. Make sure no backup/restore job is in progress. Close OBM if it is opened. \\+<WRAP INDENT>​ 
 +Alternatively,​ you were provided with a specific hotfix to correct an issue, use that download instead.  
 +</​WRAP>​ 
 + 
 +2. Make sure no backup ​or restore job is in progress. Close the OBM GUI window ​if it is opened. \\ 
 3. Shutdown the backup client service by: \\ 3. Shutdown the backup client service by: \\
-\\ +<WRAP INDENT> 
-__Windows__ +__Windows__<WRAP INDENT> 
-  ​* ​[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Online Backup Manager Services ] > [ Stop ] +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Online Backup Manager Services ] > [ Stop ] 
-  ​* ​[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ CBT Cluster Services ​(Ahsay ​Online Backup Manager) ] > [ Stop ] (Windows 2008/​2008R2/​2012/​2012R2 only) +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ NFS Service ​(Ahsay ​Systems Corporation) ] > [ Stop ] 
-  ​* ​[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ NFS Service ​(Ahsay ​Systems Corporation) ] > [ Stop ] +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ CBT Cluster Services ​(Ahsay ​Online Backup Manager) ] > [ Stop ]  (if applicable) 
-__macOS__  +</​WRAP>​ 
-  ​* ​Run the script file at [ / Applications / AhsayOBM / bin / StopScheduler.sh ] + 
-__Linux/​FreeBSD__ +__macOS__<WRAP INDENT> 
-  ​* ​Run the script file at [ / usr / local / obm / bin / StopScheduler.sh ]+    Run the script file at [ / Applications / AhsayOBM / bin / StopScheduler.sh ] 
 +</​WRAP>​ 
 + 
 +__Linux/​FreeBSD__<WRAP INDENT> 
 +    Run the script file at [ /​usr/​local/​obm/​bin/​StopScheduler.sh ] 
 +</​WRAP>​ 
 +</​WRAP>​
  
 4. (For Windows only) Close the AhsayOBM system tray icon. \\ 4. (For Windows only) Close the AhsayOBM system tray icon. \\
  
 5. Install the hotfix files: \\ 5. Install the hotfix files: \\
 +<WRAP INDENT>
 +**Overview**
 +Extract contents of zip download, keeping the same directory structure, overwrite the contents (existing files) in your AhsayOBM installation path.\\
 +For example, extract the file “bin\obc.jar” (inside the zip download) to “C:​\Program Files\AhsayOBM\bin\obc.jar”.\\
 \\ \\
-__Windows__ +<color #​ed1c24>​In case you need to rollback, to undo the hotfix ​patch, make a full copy of the OBM Installation directory prior to overwriting files. 
-  * Expand ​the hotfix ​downloaded ​to [ OBM_Install_Home ] (e.g. C:\Program Files\AhsayOBM) +</​color>​ 
-__macOS__ +\\ 
-  * Expand the hotfix ​downloaded ​to [ OBM_Install_Home ] (e.g. /​Applications/​AhsayOBM) +\\ 
-__Linux/​FreeBSD__  +Note: The contents of hotfix ​ZIP are subject ​to change and directories may differ than listed in this article
-  * Expand the hotfix downloaded to [ OBM_Install_Home ] (e.g. /usr/local/obm)+</WRAP>
  
-<color #ed1c24>​Expand ​all files within ​the zip archive to their path locations as in the zip archive ​(DO NOT remove any file from the AhsayOBM installation directory, only overwrite existing files when necessary)For example, expand the file, "​bin\obc.jar", inside the zip archive to "C:\Program Files\AhsayOBM\bin\obc.jar".</color>+<WRAP INDENT> 
 +__Windows__<​WRAP INDENT>​ 
 +    ​Expand the contents of the downloaded hotfix ​zip into [ OBM_Install_Home_Path ] (e.g. C:\Program Files\AhsayOBM
 +</​WRAP>​ 
 + 
 +__macOS__<​WRAP INDENT>​ 
 +    Expand the contents of the downloaded hotfix zip into [ OBM_Install_Home_Path ] (e.g/​Applications/​AhsayOBM) 
 +</​WRAP>​ 
 + 
 +__Linux/​FreeBSD__<​WRAP INDENT>​ 
 +    Expand the contents of the downloaded hotfix zip into [ OBM_Install_Home_Path ] (e.g. /​usr/​local/​obm) 
 +</​WRAP>​ 
 +</WRAP>
  
 6. Restart the backup client service by:\\ 6. Restart the backup client service by:\\
-\\ +<WRAP INDENT> 
-__Windows__ +__Windows__<WRAP INDENT> 
-  ​* ​[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Online Backup Manager Services ] > [ Start ] +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Online Backup Manager Services ] > [ Start ] 
-  ​* ​[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ CBT Cluster Services ​(Ahsay ​Online Backup Manager) ] > [ Start ] (Windows 2008/​2008R2/​2012/​2012R2 only) +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ NFS Service ​(Ahsay ​Systems Corporation) ] >  [ Start ]  
-  ​* ​[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ NFS Service ​(Ahsay ​Systems Corporation) ] >  [ Start ]  +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ CBT Cluster Services ​(Ahsay ​Online Backup Manager) ] > [ Start ] (if applicable) 
-__macOS__ ​    ​ +</​WRAP>​ 
-    ​Run the script file at [ / Applications / AhsayOBM / bin / Scheduler.sh ] + 
-__Linux/​FreeBSD__  +__macOS__<WRAP INDENT> 
-  ​* ​Run the script file at [ / usr / local / obm / bin / Scheduler.sh ] +    Run the script file at [ / Applications / AhsayOBM / bin / Scheduler.sh ] 
 +</​WRAP>​ 
 + 
 +__Linux/​FreeBSD__<WRAP INDENT> 
 +    Run the script file at [ /​usr/​local/​obm/​bin/​Scheduler.sh ]  
 +</​WRAP>​ 
 +</​WRAP>​
  
-7. (For Windows only) Open the AhsayOBM system tray icon from [Start Menu] > [All Programs] > [AhsayOBM] > [AhsayOBM]+7. Confirm version is higher: Open the AhsayOBM GUI application,​ Login to OBM, then click on icon [ i ] in the upper-right of window. The version should reflect the hotfix just installed. 
 +<​HTML>​ 
 +<​!-- ​Open the AhsayOBM system tray icon from ''​[Start Menu] > [All Programs] > [AhsayOBM] > [AhsayOBM]''​ , login , and confirm version (click [ i ] icon in upper-right of app) 
 +--> 
 +</​HTML>​
  
 8. Installation is now complete. 8. Installation is now complete.
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 ===== Hotfix installation instructions for AhsayACB ===== ===== Hotfix installation instructions for AhsayACB =====
-1. Download the required hotfix from the Hotfix Release History page: ([[http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v8|v8]])\\ +1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://​portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ 
-2. Shutdown the backup client service by: \\ +<WRAP INDENT
-\\ +Alternatively,​ you were provided with a specific hotfix to correct an issue, use that download instead. ​ 
-__Windows__ +</WRAP>
-  * [ Control Panel ] [ Administrative Tools ] > [ Services ] > [ Ahsay A-Click Backup Services ] > [ Stop ] +
-__macOS__ ​ +
-  * Run the script file at [ Applications / AhsayACB / bin / StopScheduler.sh ]+
  
-3(For Windows only) Close the AhsayACB system tray icon. \\+2. Make sure no backup or restore job is in progress. Close the ACB GUI window if it is opened. \\
  
-Install ​the hotfix files: \\ +3. Shutdown ​the backup client service by: \\ 
-\\ +<WRAP INDENT> 
-__Windows__ +__Windows__<WRAP INDENT> 
-  * Expand the hotfix downloaded to ACB_Install_Home ​(e.g. C:\Program Files\AhsayACB) +    Control Panel Administrative Tools > [ Services ] > [ Ahsay A-Click Backup Services ] > [ Stop ] 
-__macOS__ +</WRAP>
-  * Expand the hotfix downloaded to ACB_Install_Home ​(e.g. /​Applications/AhsayACB)+
  
-<color #ed1c24>Expand all files within ​the zip archive to their path locations as in the zip archive (DO NOT remove any file from the AhsayACB ​installation directory, only overwrite existing files when necessary). For example, expand the file, "bin\obc.jar",​ inside the zip archive to "​C:​\Program Files\AhsayACB\bin\obc.jar"​.</color>+__macOS__<WRAP INDENT> 
 +    Run the script ​file at [ / Applications / AhsayACB ​bin / StopScheduler.sh ] 
 +</​WRAP>​ 
 +</WRAP>
  
-4. Restart ​the backup client service by: \\+4. (For Windows only) Close the AhsayACB system tray icon. \\ 
 + 
 +5. Install the hotfix files: \\ 
 +<WRAP INDENT>​ 
 +**Overview** 
 +Extract contents of zip download, keeping the same directory structure, overwrite the contents (existing files) in your AhsayACB installation path.\\ 
 +For example, extract the file “bin\obc.jar” (inside the zip download) to “C:\Program Files\AhsayACB\bin\obc.jar”.\\
 \\ \\
-__Windows__ +<color #​ed1c24>​In case you need to rollback, to undo the hotfix patch, make a full copy of the ACB Installation directory prior to overwriting files. 
-  * [ Control Panel ] [ Administrative Tools ] > [ Services ] > [ Ahsay A-Click Backup Services ] > [ Start ] +</color
-__macOS__ ​     +\\ 
-    * Run the script file at [ / Applications / AhsayACB / bin / Scheduler.sh ]+\\ 
 +Note: The contents of hotfix ZIP are subject to change and directories may differ than listed in this article. 
 +</​WRAP>​
  
-5. (For Windows only) Open the AhsayACB system tray icon from Start Menu > [ All Programs ] > [ AhsayACB ​[ AhsayACB ]+<WRAP INDENT>​ 
 +__Windows__<​WRAP INDENT>​ 
 +    Expand ​the contents of the downloaded hotfix zip into ACB_Install_Home_Path ​(e.g. C:\Program Files\AhsayACB
 +</WRAP>
  
-6. Installation is now complete.+__macOS__<​WRAP INDENT>​ 
 +    Expand the contents of the downloaded hotfix zip into [ ACB_Install_Home_Path ] (e.g. /​Applications/​AhsayACB) 
 +</​WRAP>​ 
 +</​WRAP>​ 
 + 
 +6. Restart the backup client service by: \\ 
 +<WRAP INDENT>​ 
 +__Windows__<​WRAP INDENT>​ 
 +    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay A-Click Backup Services ] > [ Start ] 
 +</​WRAP>​ 
 + 
 +__macOS__<​WRAP INDENT>​ 
 +    Run the script file at [ / Applications / AhsayACB / bin / Scheduler.sh ] 
 +</​WRAP>​ 
 +</​WRAP>​ 
 + 
 +7. Confirm version is higher: Open the AhsayACB GUI application,​ Login to ACB, then click on icon [ i ] in the upper-right of window. The version should reflect the hotfix just installed. 
 +<​HTML>​ 
 +<!-- 7. (For Windows only) Open the AhsayACB system tray icon from ''​[ Start Menu ] > [ All Programs ] > [ AhsayACB ] > [ AhsayACB ]''​ , login , and confirm version 
 +--> 
 +</​HTML>​ 
 + 
 +8. Installation is now complete.
  
 ---- ----
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 ===== Hotfix installation instructions for AhsayOBM for Synology NAS ===== ===== Hotfix installation instructions for AhsayOBM for Synology NAS =====
-1. Download the required hotfix from the Hotfix Release History page: ([[http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v8|v8]])\\ +1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://​portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ 
-2. Turn off scheduler daemon in AhsayOBM->Settings if it is enabled.+<WRAP INDENT> 
 +Alternatively,​ you were provided with a specific hotfix to correct an issue, use that download instead 
 +</​WRAP>​
  
-3. Make sure no backup/restore job is in progress. Close OBM if it is opened.+2. Turn off scheduler daemon, if it is enabled, in //​AhsayOBM->​Settings//​ . 
 + 
 +3. Make sure no backup ​or restore job is in progress. Close OBM application ​if it is opened.
  
 4. Enable the SSH service in "​Control Panel"​->"​Terminal & SNMP". 4. Enable the SSH service in "​Control Panel"​->"​Terminal & SNMP".
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 9. Change directory to **/​tmp/​obmhotfix**,​ then Unpack the hofix by calling "​**//​7z x <​hotfix>​.zip//​**"​. 9. Change directory to **/​tmp/​obmhotfix**,​ then Unpack the hofix by calling "​**//​7z x <​hotfix>​.zip//​**"​.
  
-10. Copy the files to the application home, i.e. **/​volume1/​@appstore/​AhsayOBM/​obm/​bin** by calling ​//"**cp -R bin/* /​volume1/​@appstore/​AhsayOBM/​obm/​bin**"//+10. Copy the files to the application home, e.g. **/​volume1/​@appstore/​AhsayOBM/​obm/​bin** by calling ​''​**cp -R bin/* /​volume1/​@appstore/​AhsayOBM/​obm/​bin**''​ 
 +<WRAP INDENT>​ 
 +**Overview** 
 +Extract contents of zip download, keeping the same directory structure, overwrite the contents (existing files) in application home.\\ 
 +Repeat for all files contained in the hotfix, copying it to the application home.\\ 
 +Note: The contents of hotfix ZIP are subject to change and directories may differ than listed in this article. 
 +</WRAP>
  
 11. Remove the temp directory. 11. Remove the temp directory.
  
-12. Please reboot the NAS for proper restart of the application.+12. Set the permissions for the hotfix files, e.g. ''​chmod 755 -R /​volume1/​@appstore/​AhsayOBM/​obm/​wui''​ 
 +\\ 
 +Repeat for all files copied. 
 + 
 +13. Please reboot the NAS for proper restart of the application. 
 + 
 +14. Reopen the AhsayOBM. Enable scheduler daemon in //​AhsayOBM->​Settings//​ if necessary. 
 + 
 +----
  
-13. Reopen the AhsayOBM. Enable scheduler daemon in AhsayOBM->​Settings if necessary. 
  
 ===== Hotfix installation instructions for AhsayOBM for QNAP NAS ===== ===== Hotfix installation instructions for AhsayOBM for QNAP NAS =====
-1. Download the required hotfix from the Hotfix Release History page: ([[http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ http://www.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v8|v8]])\\+1. Download the required hotfix from the Hotfix Release History page: ([[https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_hotfix-v7|v7]] | [[ https://portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_previous8_hotfix|v8]] | [[ https://​portal.ahsay.com/​partners/​en/​home/​index.jsp?​pageContentKey=ahsay_assets_latest_hotfix|v9]])\\ 
 +<WRAP INDENT>​ 
 +Alternatively,​ you were provided with a specific hotfix to correct an issue, use that download instead.  
 +</​WRAP>​
  
-2. Go to QNAP Web Console -> [Control Panel] > [Telnet / SSH] to enable "Allow SSH Connection"​ and "​Enable SFTP" option. By default, the port number is "​22"​+2. Go to QNAP Web Console -> ''​[Control Panel] > [Telnet / SSH]'' ​to enable "Allow SSH Connection"​ and "​Enable SFTP" option. By default, the port number is "​22"​
  
-3. Stop AhsayOBM service in App Center by go to [App Center] > [MyApps] > [AhsayOBM] > [Stop]+3. Stop AhsayOBM service in App Center by going to ''​[App Center] > [MyApps] > [AhsayOBM] > [Stop]''​
  
 4. Connect to the QNAP NAS via SFTP using your favorite SFTP client. 4. Connect to the QNAP NAS via SFTP using your favorite SFTP client.
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 6. Change directory to **/​share/​obmhotfix**,​ then Unpack the hotfix by calling **//​“unzip ​ <​hotfix>​.zip”//​**. 6. Change directory to **/​share/​obmhotfix**,​ then Unpack the hotfix by calling **//​“unzip ​ <​hotfix>​.zip”//​**.
  
-7. Copy the patches to the application home: +7. Copy the patches to the application home.  
-  * **Legacy or Home class NAS**: /​share/​MD0_DATA/​.qpkg/​AhsayOBM/​obm/​bin  (by calling **//“cp -R bin/* /​share/​MD0_DATA/​.qpkg/​AhsayOBM/​obm/​bin)//** +<WRAP INDENT>​ 
-  * **SMB class NAS**: /​share/​CACHEDEV1_DATA/​.qpkg/​AhsayOBM/​obm/​bin  (by calling **//“cp -R bin/* /​share/​CACHEDEV1_DATA/​.qpkg/​AhsayOBM/​obm/​bin)//**+**Overview** 
 +Extract contents of zip download, keeping the same directory structure, overwrite the contents (existing files) in application home.\\ 
 +Repeat for all files contained in the hotfix, copying it to the application home.\\ 
 +NoteThe contents of hotfix ZIP are subject to change and directories may differ than listed in this article. 
 +</​WRAP>​ 
 +<WRAP INDENT>​ 
 +**Example**:​\\ 
 +* **Legacy or Home class NAS**, where home is''​/​share/​MD0_DATA/​.qpkg/​AhsayOBM/​obm/​'' ​ \\ 
 +    ​cp -R bin/* /​share/​MD0_DATA/​.qpkg/​AhsayOBM/​obm/​bin 
 +* **SMB class NAS**, where home is''​/​share/​CACHEDEV1_DATA/​.qpkg/​AhsayOBM/​obm/​'' ​ \\ 
 +    ​cp -R bin/* /​share/​CACHEDEV1_DATA/​.qpkg/​AhsayOBM/​obm/​bin 
 +</WRAP> 
 + 
 +8. Set the permissions for the hotfix files, e.g. ''​chmod 755 -R /share/​CACHEDEV1_DATA/​.qpkg/​AhsayOBM/​obm/​wui'' ​ , or  ''​chmod 755 -R /​share/​MD0_DATA/​.qpkg/​AhsayOBM/​obm/​wui''​ 
 +\\ 
 +Repeat for all files copied.\\ 
 + 
 +9. Start AhsayOBM service in App Center by go to ''​[App Center] > [MyApps] > [AhsayOBM] > [Start]''​ 
 + 
 +10. Remove the temp directory.
  
-8. Start AhsayOBM service in App Center by go to [App Center] > [MyApps] > [AhsayOBM] > [Start] 
  
-9. Remove the temp directory. 
public/how_to_apply_hotfix_to_ahsayobm_ahsayacb.1578910170.txt.gz · Last modified: 2020/01/13 18:09 by yuk.cheng

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