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public:home [2020/04/29 11:27]
ronnie.chan
public:home [2022/11/28 17:29] (current)
kirk.lim
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-====== Welcome======+====== Welcome ​to AhsayWiki ​======
 **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!** **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!**
-<​html><​br><​br></​html>​+ 
 +{{public:​boxes.png?​800}} 
 + 
 +----
  
 ===== Get Started ===== ===== Get Started =====
-  * Browse ​thru the sidebar to find answers in related categories; or+  * Browse ​through ​the sidebar to find answers in related categories; or
   * Make a search:<​html>​   * Make a search:<​html>​
 <form action="/​doku.php?​id=home"​ accept-charset="​utf-8"​ class="​search"​ id="​dw__search"​ method="​get"​ role="​search"><​div class="​no"><​input type="​hidden"​ name="​do"​ value="​search"​ /><​input align="​center"​ type="​text"​ placeholder="​Search"​ id="​qsearch__in"​ accesskey="​f"​ name="​id"​ class="​edit"​ title="​Search"​ /><​button type="​submit"​ title="​Search">​Search</​button><​div id="​qsearch__out"​ class="​ajax_qsearch JSpopup"></​div></​div></​form>​ <form action="/​doku.php?​id=home"​ accept-charset="​utf-8"​ class="​search"​ id="​dw__search"​ method="​get"​ role="​search"><​div class="​no"><​input type="​hidden"​ name="​do"​ value="​search"​ /><​input align="​center"​ type="​text"​ placeholder="​Search"​ id="​qsearch__in"​ accesskey="​f"​ name="​id"​ class="​edit"​ title="​Search"​ /><​button type="​submit"​ title="​Search">​Search</​button><​div id="​qsearch__out"​ class="​ajax_qsearch JSpopup"></​div></​div></​form>​
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 ===== Must Read ===== ===== Must Read =====
-  * [[public:8001_faq:ahsay_software_compatibility_list_scl_for_version_8.1_or_above|Software Compatibility List for CBS, OBM, ACB, OBR, and MOB]] +  * [[public:version_9:start_here:​9005_ahsay_software_compatibility_list_scl_for_version_9.1_or_above|Software Compatibility List for CBS, OBM, ACB, OBR, Mobile]] 
-  * [[public:8062_faq:ahsay_scl_for_granular_and_opendirect_restore_v8|Software Compatibility List for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets]]  +  * [[public:version_9:​start_here:9006_ahsay_scl_for_granular_and_opendirect_restore_v9|Software Compatibility List for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets]]  
-  * [[public:​ahsay_office_365_backup_supported_services|Supported ​Office ​365 Services for Ahsay Office ​365 Backup]] +  * [[public:​ahsay_office_365_backup_supported_services|Supported ​Microsoft ​365 Services for Ahsay Microsoft ​365 Backup]] 
-  * [[public:8000_faq:ahsay_hardware_requirement_list_hrl_for_version_8.1_or_above|Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR]]  +  * [[public:version_9:start_here:​9000_ahsay_hardware_requirement_list_hrl_for_version_9.1_or_above|Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR]]  
-  * [[public:8018_faq:ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]] +  * [[public:version_9:start_here:​9002_ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]] 
-  * [[public:8017_faq:ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]]+  * [[public:version_9:​start_here:9001_ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]]
   * [[public:​resources:​release_notes|Release Notes]]   * [[public:​resources:​release_notes|Release Notes]]
  
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 ==== License ==== ==== License ====
  
-  * [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|How to determine OBM/ACB license required before upgrade from v6 to v8]] +  * [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|How to determine OBM/ACB license required before upgrade from v6 to CBS]] 
  
 ==== CBS / UBS ==== ==== CBS / UBS ====
  
   * [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|FAQ:​ Frequently Asked Questions about Ahsay Cloud Backup Suite 8]]   * [[public:​8020_faq:​faq_about_ahsay_cloud_backup_suite_8|FAQ:​ Frequently Asked Questions about Ahsay Cloud Backup Suite 8]]
-  * [[public:8003_faq:how_to_modify_the_java_heap_size_of_ahsaycbs|How to modify Java Heap Size for CBS]] +  * [[public:version_9:start_here:​0_faq_about_ahsay_cloud_backup_suite_9|Frequently Asked Questions about Ahsay Cloud Backup Suite 9]] 
-  * [[public:8009_faq:how_to_install_the_latest_patch_set_for_ahsaycbs|How to install the latest patch for CBS]] +  * [[public:​version_9:​cbs:​9311_how_to_modify_the_java_heap_size_of_ahsaycbs|How to modify Java Heap Size for CBS]] 
-  * [[public:8026_faq:how_to_install_the_latest_patch_set_for_ahsayubs|How to install the latest patch for UBS]] +  * [[public:version_9:start_here:​9010_how_to_install_the_latest_patch_set_for_ahsaycbs|How to install the latest patch for CBS]] 
-  * [[public:5324_how_to_undelete_backup_data|How to un-delete backup data that were moved to retention unintentionally]] +  * [[public:version_9:start_here:​9011_how_to_install_the_latest_patch_set_for_ahsayubs|How to install the latest patch for UBS]] 
-  * [[public:5208_faq:how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|How to start CBS Receiver as a backup server]] +  * [[public:version_9:​general:​9205_how_to_revert_index_snapshot|How to un-delete backup data moved to Retention, or revert indexes to a healthy state from an earlier successful backup]] 
-  * [[public:5122_faq:how_to_recover_ahsaycbs_system_account_password|How to recover CBS system account password]] +  * [[public:version_9:cbs:​9339_how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|How to start CBS Receiver as a backup server]] 
-  * [[public:5198_faq:how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above|How to recover ​user.xml]] +  * [[public:version_9:cbs:​9308_how_to_recover_ahsaycbs_system_account_password|How to recover CBS system account password]] 
-  * [[public:5215_faq:how_to_migrate_ahsaycbs_onto_a_new_server|How to migrate CBS to a new server]] +  * [[public:version_9:cbs:​9315_how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs|How to recover ​users.xml]] 
-  * [[public:5276_faq:how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|How to increase replication thread to improve replication speed]]+  * [[public:version_9:cbs:​9307_how_to_migrate_ahsaycbs_onto_a_new_server|How to migrate CBS to a new server]] 
 +  * [[public:version_9:​cbs:9345_how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|How to increase replication thread to improve replication speed]]
   * [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|How to harden SSL security in CBS]]   * [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|How to harden SSL security in CBS]]
-  * [[public:8028_faq:trusted_ca_list_for_v8|FAQ: Trusted Certificate Authority (CA) Certificates List for version ​8.x]] +  * [[public:version_9:start_here:​9020_trusted_ca_list_for_v9|FAQ: Trusted Certificate Authority (CA) Certificates List for version ​9.x 
-  * [[public:5249_faq:how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server|FAQ: How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?]]  +]] 
-  * [[public:5197_faq:how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|How to increase no. of scheduled concurrent agentless Cloud File and Office ​365 backup jobs in CBS]] +  * [[public:version_9:start_here:​9019_how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_server|FAQ: How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?]]  
-  * [[public:8014_faq:suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve CBS performance]] +  * [[public:version_9:cbs:​9321_how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|How to increase no. of scheduled concurrent agentless Cloud File and Microsoft ​365 backup jobs in CBS]] 
-  * [[public:5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|Issue: Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] +  * [[public:version_9:start_here:​9023_suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve CBS performance]] 
-  * [[public:5331_cannot_login_to_cbs_console_lic_failure|Issue: Cannot login to AhsayCBS web management console (License Failure)]] ​+  * [[public:version_9:​cbs:​9340_failed_to_mkdirs_failed_to_list_path_precondition_failed|Issue: Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] 
 +  * [[public:version_9:​license:​9198_license_failure|Issue: Cannot login to AhsayCBS web management console (License Failure)]] ​
   * [[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Issue:​ Cannot add a network drive as an AhsayCBS user home on Windows]]   * [[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Issue:​ Cannot add a network drive as an AhsayCBS user home on Windows]]
   * [[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Issue:​ Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]]   * [[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Issue:​ Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]]
 +  * [[public:​8085_issue:​malformed_input_or_input_contains_unmappable_characters|ISSUE:​ Error: AhsayCBS unable to generate backup report "​Malformed input or input contains unmappable characters"​]]
  
 ==== OBM / ACB ==== ==== OBM / ACB ====
  
   * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error when performing an Office 365 backup]]   * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error when performing an Office 365 backup]]
-  * [[public:8006_faq:where_are_the_backup_client_application_logs_stored_at|Where to find AhsayOBM / AhsayACB Logs]] +  * [[public:version_9:general:​9206_where_are_the_backup_client_application_logs_stored_at|Where to find AhsayOBM / AhsayACB Logs]] 
-  * [[public:8011_faq:how_to_modify_the_java_heap_size_of_ahsayobc|How to modify Java Heap Size for OBM/ACB]] +  * [[public:version_9:client:​9404_how_to_modify_the_java_heap_size_of_ahsayobc|How to modify Java Heap Size for OBM/ACB]] 
-  * [[public:8052_faq:how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] +  * [[public:version_9:client:​9406_how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] 
-  * [[public:8007_faq:troubleshooting_problem_with_missing_scheduled_backup|Why my scheduled backup was missed]] +  * [[public:version_9:client:​9402_troubleshooting_problem_with_missing_scheduled_backup|Why my scheduled backup was missed]] 
-  * [[public:8010_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|How to install the latest patch for OBM/ACB clients]]+  * [[public:version_9:​start_here:9012_how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|How to install the latest patch for OBM/ACB clients]]
   * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|How to configure Temporary Directory in OBM / ACB]]   * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|How to configure Temporary Directory in OBM / ACB]]
-  * [[public:8014_faq:suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve OBM/ACB performance]] +  * [[public:version_9:start_here:​9023_suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve OBM/ACB performance]] 
-  * [[public:5282_how_to_move_obc_to_another_machine|How to move OBM/ACB to another machine]]+  * [[public:version_9:​client:​9420_how_to_move_obc_to_another_machine|How to move OBM/ACB to another machine]]
   * [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|How to troubleshoot Windows Open File Backup (VSS) problems]]   * [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|How to troubleshoot Windows Open File Backup (VSS) problems]]
   * [[public::​5294_operating_system_error_5|Issue:​ Operating system error 5 (Access is denied) (MS SQL database backup)]]   * [[public::​5294_operating_system_error_5|Issue:​ Operating system error 5 (Access is denied) (MS SQL database backup)]]
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   * [[public:​8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:​ Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine]]   * [[public:​8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:​ Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine]]
   * [[public:​8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403|Issue:​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"]]   * [[public:​8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403|Issue:​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"]]
-  * [[public:8079_failed_to_get_oauth2tokens_after_retrieved_from_onedrive|Issue:Failed ​to get OAuth2Tokens after retrieved from OneDrive]] +  * [[public:8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine (VMware ESXi restore)]] 
-  * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]] +  * [[public:​8081_vss_e_flush_writes_timeout_during_mssql_server_backup|Issue:​VSS_E_FLUSH_WRITES_TIMEOUT (MS SQL server database VSS mode backup)]] 
-  * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]]+  * [[public:​8082_issue:​fail_to_connect_vm_disk_by_vddk_library_error_unknown|Issue:​Fail ​to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup)]] 
 +  * [[public:​8083_issue:​vmware_7_non_vddk_skipped_backing_up_powered_on_virtual_machine|Issue:​VMware vCenter/​ESXi 7 error "​Skipped backing up powered on virtual machine"​ when in non-VDDK backup mode (VMware non-VDDK backup)]] 
 +  * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]] ​(2017-Jul) 
 +  * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]] (2017-Jun)
  
 ==== NAS ==== ==== NAS ====
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 ===== Can't find the info you need? ===== ===== Can't find the info you need? =====
  
-  * [[http://​www.ahsay.com/​partners|Submit a Support Ticket ​to us thru our Partner Portal]]+  * [[http://​www.ahsay.com/​partners|Submit a Support Ticket ​through ​our Partner Portal]]
public/home.1588130868.txt.gz · Last modified: 2020/04/29 11:27 by ronnie.chan

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