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public:home [2019/08/09 14:50]
yuk.cheng [OBM / ACB]
public:home [2022/11/28 17:29] (current)
kirk.lim
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-====== Welcome======+====== Welcome ​to AhsayWiki ​======
 **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!** **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!**
-<​html><​br><​br></​html>​+ 
 +{{public:​boxes.png?​800}} 
 + 
 +----
  
 ===== Get Started ===== ===== Get Started =====
-  * Browse ​thru the sidebar to find answers in related categories; or+  * Browse ​through ​the sidebar to find answers in related categories; or
   * Make a search:<​html>​   * Make a search:<​html>​
 <form action="/​doku.php?​id=home"​ accept-charset="​utf-8"​ class="​search"​ id="​dw__search"​ method="​get"​ role="​search"><​div class="​no"><​input type="​hidden"​ name="​do"​ value="​search"​ /><​input align="​center"​ type="​text"​ placeholder="​Search"​ id="​qsearch__in"​ accesskey="​f"​ name="​id"​ class="​edit"​ title="​Search"​ /><​button type="​submit"​ title="​Search">​Search</​button><​div id="​qsearch__out"​ class="​ajax_qsearch JSpopup"></​div></​div></​form>​ <form action="/​doku.php?​id=home"​ accept-charset="​utf-8"​ class="​search"​ id="​dw__search"​ method="​get"​ role="​search"><​div class="​no"><​input type="​hidden"​ name="​do"​ value="​search"​ /><​input align="​center"​ type="​text"​ placeholder="​Search"​ id="​qsearch__in"​ accesskey="​f"​ name="​id"​ class="​edit"​ title="​Search"​ /><​button type="​submit"​ title="​Search">​Search</​button><​div id="​qsearch__out"​ class="​ajax_qsearch JSpopup"></​div></​div></​form>​
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 ===== Must Read ===== ===== Must Read =====
-  * [[public:5001_faq:ahsay_software_compatibility_list_scl_for_version_7.3_or_above|Software Compatibility List]] for CBS, OBM, ACB, OBR, and MOB +  * [[public:version_9:start_here:​9005_ahsay_software_compatibility_list_scl_for_version_9.1_or_above|Software Compatibility List for CBS, OBM, ACB, OBR, Mobile]] 
-  * [[public:5250_faq:ahsay_software_compatibility_list_scl_for_granular_and_opendirect_restore|Software Compatibility List]] for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets +  * [[public:version_9:start_here:​9006_ahsay_scl_for_granular_and_opendirect_restore_v9|Software Compatibility List for Granular Restore in VMware/​Hyper-V backup sets and Open Direct in File backup sets]]  
-  * [[public:5000_faq:ahsay_hardware_requirement_list_hrl_for_version_7.3_or_above|Hardware Requirement List]] for CBS, PRD, OBM, ACB, and OBR +  * [[public:ahsay_office_365_backup_supported_services|Supported Microsoft 365 Services for Ahsay Microsoft 365 Backup]] 
-  * [[public:8018_faq:ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]] +  * [[public:version_9:​start_here:​9000_ahsay_hardware_requirement_list_hrl_for_version_9.1_or_above|Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR]]  
-  * [[public:8017_faq:ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]] +  * [[public:version_9:start_here:​9002_ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]] 
-  * [[http://​ahsay-dn.ahsay.com/​document/​v8/​81150/​customer/​cbs-release-notes.htm|Release Notes]]+  * [[public:version_9:start_here:​9001_ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]] 
 +  * [[public:resources:​release_notes|Release Notes]]
  
 ---- ----
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 ==== License ==== ==== License ====
  
-  * How to [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|determine OBM/ACB license required]] before upgrade from v6 to v8+  * [[public:​8038_faq:​how_to_determine_client_lic_required_before_upgrade|How to determine OBM/ACB license required before upgrade from v6 to CBS]] 
  
 ==== CBS / UBS ==== ==== CBS / UBS ====
  
-  * How to [[public:5152_faq:how_to_perform_an_initial_backup_to_a_removable_hard_drive_then_import_the_data_onto_ahsaycbs|seed load]] initial backup data to CBS +  * [[public:8020_faq:faq_about_ahsay_cloud_backup_suite_8|FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] 
-  * How to modify ​[[public:8003_faq:how_to_modify_the_java_heap_size_of_ahsaycbs|Java Heap Size for CBS]] +  * [[public:version_9:start_here:​0_faq_about_ahsay_cloud_backup_suite_9|Frequently Asked Questions about Ahsay Cloud Backup Suite 9]] 
-  * How to install the latest patch for [[public:​8009_faq:​how_to_install_the_latest_patch_set_for_ahsaycbs|CBS]] and [[public:8026_faq:how_to_install_the_latest_patch_set_for_ahsayubs|UBS]] +  * [[public:​version_9:​cbs:​9311_how_to_modify_the_java_heap_size_of_ahsaycbs|How to modify ​Java Heap Size for CBS]] 
-  * How to [[public:5324_how_to_undelete_backup_data|un-delete backup data]] that were moved to retention unintentionally +  * [[public:​version_9:​start_here:​9010_how_to_install_the_latest_patch_set_for_ahsaycbs|How to install the latest patch for CBS]] 
-  * How to [[public:5208_faq:how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|start CBS Receiver]] as a backup server +  * [[public:version_9:start_here:​9011_how_to_install_the_latest_patch_set_for_ahsayubs|How to install the latest patch for UBS]] 
-  * How to recover ​[[public:5122_faq:how_to_recover_ahsaycbs_system_account_password|CBS system account password]] +  * [[public:version_9:​general:​9205_how_to_revert_index_snapshot|How to un-delete backup data moved to Retention, or revert indexes to a healthy state from an earlier successful backup]] 
-  * How to recover ​[[public:5198_faq:how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above|user.xml]] +  * [[public:version_9:cbs:​9339_how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|How to start CBS Receiver as a backup server]] 
-  * How to [[public:5215_faq:how_to_migrate_ahsaycbs_onto_a_new_server|migrate CBS]] to a new server +  * [[public:version_9:cbs:​9308_how_to_recover_ahsaycbs_system_account_password|How to recover ​CBS system account password]] 
-  * How to [[public:5276_faq:how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|increase replication thread]] to improve replication speed +  * [[public:version_9:cbs:​9315_how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs|How to recover users.xml]] 
-  * How to [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|harden SSL security in CBS]] +  * [[public:version_9:cbs:​9307_how_to_migrate_ahsaycbs_onto_a_new_server|How to migrate CBS to a new server]] 
-  * How to [[public:5197_faq:how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|increase no. of scheduled concurrent agentless Cloud File and Office ​365 backup jobs in CBS]] +  * [[public:version_9:cbs:​9345_how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|How to increase replication thread to improve replication speed]] 
-  * How to [[public:8014_faq:suggestion_on_antivirus_exclusions|configure Anti-Virus software exclusion]] to improve CBS performance +  * [[public:​5116_faq:​how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|How to harden SSL security in CBS]] 
-  * Issue: ​[[public:5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] +  * [[public:​version_9:​start_here:​9020_trusted_ca_list_for_v9|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 9.x 
-  * Issue: ​[[public:5331_cannot_login_to_cbs_console_lic_failure|Cannot login to AhsayCBS web management console (License Failure)]]  +]] 
-  * Issue: ​[[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Cannot add a network drive as an AhsayCBS user home on Windows]]+  * [[public:​version_9:​start_here:​9019_how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_server|FAQ: ​How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?]]  
 +  * [[public:version_9:cbs:​9321_how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|How to increase no. of scheduled concurrent agentless Cloud File and Microsoft ​365 backup jobs in CBS]] 
 +  * [[public:version_9:start_here:​9023_suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve CBS performance]] 
 +  * [[public:version_9:​cbs:​9340_failed_to_mkdirs_failed_to_list_path_precondition_failed|Issue: ​Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] 
 +  * [[public:version_9:​license:​9198_license_failure|Issue: ​Cannot login to AhsayCBS web management console (License Failure)]]  
 +  * [[public:​5185_issue:​cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Issue: ​Cannot add a network drive as an AhsayCBS user home on Windows]] 
 +  * [[public:​8061_issue:​cbs_installation_and_uninstallation_stuck|Issue:​ Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]] 
 +  * [[public:​8085_issue:​malformed_input_or_input_contains_unmappable_characters|ISSUE:​ Error: AhsayCBS unable to generate backup report "​Malformed input or input contains unmappable characters"​]]
  
 ==== OBM / ACB ==== ==== OBM / ACB ====
  
-  * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error]] when performing an Office 365 backup +  * [[public:​8027_issue:​java_heap_space_error_office365_backup|Java heap space error when performing an Office 365 backup]] 
-  * How to find [[public:5057_faq:where_are_the_backup_client_application_logs_stored_at|OBM and ACB logs]]  +  * [[public:version_9:general:​9206_where_are_the_backup_client_application_logs_stored_at|Where to find AhsayOBM / AhsayACB Logs]] 
-  * How to modify ​[[public:8011_faq:how_to_modify_the_java_heap_size_of_ahsayobc|Java Heap Size for OBM/ACB]] +  * [[public:version_9:client:​9404_how_to_modify_the_java_heap_size_of_ahsayobc|How to modify ​Java Heap Size for OBM/ACB]] 
-  * Why my [[public:8007_faq:troubleshooting_problem_with_missing_scheduled_backup|scheduled backup was missed]] +  * [[public:version_9:client:​9406_how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?​]] 
-  * How to install the latest ​[[public:8010_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|patch for OBM/ACB clients]] +  * [[public:​version_9:​client:​9402_troubleshooting_problem_with_missing_scheduled_backup|Why my scheduled backup was missed]] 
-  * How to configure ​[[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|Temporary Directory]] in OBM / ACB +  * [[public:version_9:​start_here:9012_how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|How to install the latest ​patch for OBM/ACB clients]] 
-  * How to [[public:8014_faq:suggestion_on_antivirus_exclusions|configure Anti-Virus software exclusion]] to improve OBM/ACB performance +  * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|How to configure ​Temporary Directory in OBM / ACB]] 
-  * How to [[public:5282_how_to_move_obc_to_another_machine|move OBM/ACB]] to another machine +  * [[public:version_9:start_here:​9023_suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve OBM/ACB performance]] 
-  * How to [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|troubleshoot Windows Open File Backup (VSS)]] ​problems +  * [[public:version_9:​client:​9420_how_to_move_obc_to_another_machine|How to move OBM/ACB to another machine]] 
-  * Issue  ​[[public::​5294_operating_system_error_5|Operating system error 5 (Access is denied) (MS SQL database backup)]] +  * [[public:​8005_faq:​troubleshooting_problem_with_volume_shadow_copy|How to troubleshoot Windows Open File Backup (VSS) problems]] 
-  * Issue [[public:​5295_there_is_not_enough_space|A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database backup)]] +  * [[public::​5294_operating_system_error_5|Issue: ​Operating system error 5 (Access is denied) (MS SQL database backup)]] 
-  * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]] +  * [[public:​5295_there_is_not_enough_space|Issue: ​A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database ​backup)]] 
-  * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]]+  * [[public:​8068_issue:​mssql_server_backup_shared_memory_ssl_security_error|Issue:​ MS SQL Server database backup encounters "​[Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error"​]] 
 +  * [[public:​8060_issue:​backup_installation_and_uninstallation_stuck|Issue:​ Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] 
 +  * [[public:​version_8:​obm_acb:​windows:​issue:​8063_cannot_start_obm_acb_on_windows_10|Issue:​ Cannot start the AhsayOBM / ACB client on Windows 10 after the installation]] 
 +  * [[public:​8071_issue:​exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error|Issue:​ MS Exchange database backup "​[VSSDatabaseExpt] ¢SS_E_UNEXPECTED_PROVIDER_ERROR"​]] 
 +  * [[public:​8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:​ Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine]] 
 +  * [[public:​8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403|Issue:​ Cannot connect to Office 365 on the backup set, reason = "​Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"​]] 
 +  * [[public:​8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:​Warning "Delta disk format of virtual disks is not supported by datastore."​ when restoring a virtual machine (VMware ESXi restore)]] 
 +  * [[public:​8081_vss_e_flush_writes_timeout_during_mssql_server_backup|Issue:​VSS_E_FLUSH_WRITES_TIMEOUT (MS SQL server database VSS mode backup)]] 
 +  * [[public:​8082_issue:​fail_to_connect_vm_disk_by_vddk_library_error_unknown|Issue:​Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup)]] 
 +  * [[public:​8083_issue:​vmware_7_non_vddk_skipped_backing_up_powered_on_virtual_machine|Issue:​VMware vCenter/​ESXi 7 error "​Skipped backing up powered on virtual machine"​ when in non-VDDK backup mode (VMware non-VDDK ​backup)]] 
 +  * [[https://​www.ahsay.com/​download/​download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]] ​(2017-Jul) 
 +  * [[https://​www.ahsay.com/​download/​download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]] (2017-Jun)
  
 ==== NAS ==== ==== NAS ====
  
-  * Issue: ​[[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|“Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]]+  * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|Issue: ​“Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]]
  
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 ===== Can't find the info you need? ===== ===== Can't find the info you need? =====
  
-  * Submit a Support Ticket to us thru our [[http://​www.ahsay.com/​partners|Partner Portal]] +  * [[http://​www.ahsay.com/​partners|Submit a Support Ticket through our Partner Portal]]
-  * Discuss with other experienced partners thru our [[http://​forum.ahsay.com|Forum]]+
public/home.1565333428.txt.gz · Last modified: 2019/08/09 14:50 by yuk.cheng

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