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• Software Compatibility List for CBS, OBM, ACB, OBR, and MOB
• Software Compatibility List for Granular Restore in VMware/Hyper-V backup sets and Open Direct in File backup sets
• Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR
• Hardware Compatibility List for QNAP NAS OBM Agent
• Hardware Compatibility List for Synology NAS OBM Agent
• Release Notes

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• How to determine OBM/ACB license required before upgrade from v6 to v8

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• How to seed load initial backup data to CBS
• How to modify Java Heap Size for CBS
• How to install the latest patch for CBS and UBS
• How to un-delete backup data that were moved to retention unintentionally
• How to start CBS Receiver as a backup server
• How to recover CBS system account password
• How to recover user.xml
• How to migrate CBS to a new server
• How to increase replication thread to improve replication speed
• How to harden SSL security in CBS
• How to increase no. of scheduled concurrent agentless Cloud File and Office 365 backup jobs in CBS
• How to configure Anti-Virus software exclusion to improve CBS performance
• Issue: Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)
• Issue: Cannot login to AhsayCBS web management console (License Failure)
• Issue: Cannot add a network drive as an AhsayCBS user home on Windows

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• Java heap space error when performing an Office 365 backup
• How to find OBM and ACB logs
• How to modify Java Heap Size for OBM/ACB
• Why my scheduled backup was missed
• How to install the latest patch for OBM/ACB clients
• How to configure Temporary Directory in OBM / ACB
• How to configure Anti-Virus software exclusion to improve OBM/ACB performance
• How to move OBM/ACB to another machine
• How to troubleshoot Windows Open File Backup (VSS) problems
• Issue Operating system error 5 (Access is denied) (MS SQL database backup)

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• Issue: “Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device

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• Submit a Support Ticket to us thru our Partner Portal
• Discuss with other experienced partners thru our Forum