User Tools

Site Tools


public:faqs_v7

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
public:faqs_v7 [2019/09/26 15:32]
ronnie.chan
public:faqs_v7 [2019/09/26 15:51] (current)
ronnie.chan
Line 327: Line 327:
   * [[public:​5222_issue:​vmware_esxi_vcenter_vm_cannot_start_up_properly_with_operation_system_not_found_error_run_direct_restore_failing_where_the_backup_destination_is_located_on_a_network_drive|ISSUE:​ VMware VM cannot start up properly with Operation System not found error (Run Direct restore failing when the backup destination is located on a network drive) ]]   * [[public:​5222_issue:​vmware_esxi_vcenter_vm_cannot_start_up_properly_with_operation_system_not_found_error_run_direct_restore_failing_where_the_backup_destination_is_located_on_a_network_drive|ISSUE:​ VMware VM cannot start up properly with Operation System not found error (Run Direct restore failing when the backup destination is located on a network drive) ]]
  
-  * [[public:​5224_issue:​ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console (Monitoring)>​(Redirection Logs)>[Activities Logpage shows “Error Status 500” and no backup reports are generated ]]+  * [[public:​5224_issue:​ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console (Monitoring)>​(Redirection Logs)>(Activities Logpage shows “Error Status 500” and no backup reports are generated ]]
  
   * [[public:​5225_issue:​ahsaycbs_web_console_replication_accepting_data_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console (Replication)>​(Accepting Data) page shows “Error Status 500” and no backup reports are generated ]]   * [[public:​5225_issue:​ahsaycbs_web_console_replication_accepting_data_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console (Replication)>​(Accepting Data) page shows “Error Status 500” and no backup reports are generated ]]
  
-  * [[public:​5226_issue:​after_upgrading_ahsayobm_ahsayacb_from_v6.27.0.0_to_v7.9.0.0_on_windows_all_backup_jobs_show_unsatisfiedlinkerror_error|ISSUE:​ After upgrading AhsayOBM/​AhsayACB from v6.27.0.0 to v7.9.0.0 on Windows all backup jobs show [UnsatisfiedLinkErrorerror  ]]+  * [[public:​5226_issue:​after_upgrading_ahsayobm_ahsayacb_from_v6.27.0.0_to_v7.9.0.0_on_windows_all_backup_jobs_show_unsatisfiedlinkerror_error|ISSUE:​ After upgrading AhsayOBM/​AhsayACB from v6.27.0.0 to v7.9.0.0 on Windows all backup jobs show (UnsatisfiedLinkErrorerror  ]]
  
   * [[public:​5227_issue:​when_attemtping_a_hyper-v_run_direct_restore_with_failed_to_open_driver:​error_system_error_577_has_occurred._windows_cannot_verify_the_digital_signature_for_this_file._error|ISSUE:​ When attemtping a Hyper-v Run Direct restore with “Failed to open driver: Error = System error 577 has occurred. Windows cannot verify the digital signature for this file." error ]]   * [[public:​5227_issue:​when_attemtping_a_hyper-v_run_direct_restore_with_failed_to_open_driver:​error_system_error_577_has_occurred._windows_cannot_verify_the_digital_signature_for_this_file._error|ISSUE:​ When attemtping a Hyper-v Run Direct restore with “Failed to open driver: Error = System error 577 has occurred. Windows cannot verify the digital signature for this file." error ]]
Line 341: Line 341:
   * [[public:​5230_issue:​curl:​not_found_file_does_not_exist_error_when_installing_ahsayobm_v7_on_linux_freebsd_using_cli|ISSUE:​ ‘curl: not found File does not exist’ error when installing AhsayOBM v7 on Linux or FreeBSD using CLI  ]]   * [[public:​5230_issue:​curl:​not_found_file_does_not_exist_error_when_installing_ahsayobm_v7_on_linux_freebsd_using_cli|ISSUE:​ ‘curl: not found File does not exist’ error when installing AhsayOBM v7 on Linux or FreeBSD using CLI  ]]
  
-  * [[public:​5231_issue:​when_performing_a_backup_job_on_ahsayobm_ahsayacb_the_following_error_is_shown_chunkedoutputstream.flushdata.execute_failed_to_flush_buffer_to_this_destination_error_com.ahsay.afc.cloud.d_failed_to_get_outputstream_of_file|ISSUE: When performing a backup job on AhsayOBM/​AhsayACB the following error is shown (ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Error=com.ahsay.afc.cloud.d Failed to get OutputStream of file" ]]+  * [[public:​5231_issue:​chunkedoutputstream.flushdata.execute_failed_to_flush_buffer_to_this_destination_error|ISSUE: When performing a backup job on AhsayOBM/​AhsayACB the following error is shown (ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Error=com.ahsay.afc.cloud.d Failed to get OutputStream of file" ]]
  
   * [[public:​5232_nfs_service_on_this_machine_is_not_started|ISSUE:​ When perform a VMware Run Direct restore on AhsayOBM the following error is shown “The NFS Service on this machine is not started or not functioning properly. This service is required for VM Run Direct. ​ ]]   * [[public:​5232_nfs_service_on_this_machine_is_not_started|ISSUE:​ When perform a VMware Run Direct restore on AhsayOBM the following error is shown “The NFS Service on this machine is not started or not functioning properly. This service is required for VM Run Direct. ​ ]]
Line 349: Line 349:
   * [[public:​5234_issue:​cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE:​ "​Cannot connect SSH, please check the SSH settings"​ error when creating a backup set on a VMware ESXi host ]]   * [[public:​5234_issue:​cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE:​ "​Cannot connect SSH, please check the SSH settings"​ error when creating a backup set on a VMware ESXi host ]]
  
-  * [[public:​5235_issue:​throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE:​ Throwable=Direct buffer memory, caused by [OutOfMemoryErrorDirect buffer memory ​ error when running backup on AhsayOBM/​AhsayACB ]]+  * [[public:​5235_issue:​throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE:​ Throwable=Direct buffer memory, caused by (OutOfMemoryErrorDirect buffer memory ​ error when running backup on AhsayOBM/​AhsayACB ]]
  
   * [[public:​5236_issue:​after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE:​ After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]]   * [[public:​5236_issue:​after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE:​ After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]]
  
   * [[public:​5237_faq:​how_to_install_the_latest_patch_set_for_ahsayubs_version_7|FAQ:​ How to install the latest patch set for AhsayUBS v7? ]]   * [[public:​5237_faq:​how_to_install_the_latest_patch_set_for_ahsayubs_version_7|FAQ:​ How to install the latest patch set for AhsayUBS v7? ]]
- 
-  * [[public:​5238_doc:​ahsayacb_v7_user_guide_-_office365_exchange_online_backup|DOC:​ AhsayACB v7 User Guide - Office365 Exchange Online Backup & Restore for Windows ]] 
- 
-  * [[public:​5239_doc:​ahsayacb_v7_user_guide_-_office365_exchange_online_backup|DOC:​ AhsayACB v7 User Guide - Office365 Exchange Online Backup & Restore for Mac ]] 
  
   * [[public:​5240_issue:​unable_to_find_vmrun.exe_in_c:​program_files_x86_vmware_vmware_player_or_c:​program_files_x86_vmware_vmware_vix_when_creating_a_vmware_workstation_backupset|ISSUE:​ Unable to find vmrun.exe in "​‘C:​\Program Files (x86)\VMware\VMware Player’ or ‘C:​\Program Files (x86)\VMware\VMware VIX’” when creating a VMware Workstation BackupSet ​ ]]   * [[public:​5240_issue:​unable_to_find_vmrun.exe_in_c:​program_files_x86_vmware_vmware_player_or_c:​program_files_x86_vmware_vmware_vix_when_creating_a_vmware_workstation_backupset|ISSUE:​ Unable to find vmrun.exe in "​‘C:​\Program Files (x86)\VMware\VMware Player’ or ‘C:​\Program Files (x86)\VMware\VMware VIX’” when creating a VMware Workstation BackupSet ​ ]]
Line 365: Line 361:
   * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|ISSUE:​ “Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device ​  ]]   * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|ISSUE:​ “Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device ​  ]]
  
-  * [[public:5243_ISSUE:%22The%20specified%20virtual%20machine%20could%20not%20be%20found.%22%20warning%20is%20shown%20on%20VMware%20Workstation%20scheduled%20backup%20job|ISSUE:"​The specified virtual machine could not be found."​ warning is shown on VMware Workstation scheduled backup job  ]]+  * [[public:5243_issue:the_specified_virtual_machine_could_not_be_found._warning_is_shown_on_vmware_workstation_scheduled_backup_job|ISSUE:"​The specified virtual machine could not be found."​ warning is shown on VMware Workstation scheduled backup job  ]]
  
-  * [[public:5244_ISSUE:%22Reason%20=%20%22UUID%20conflict%20on%20Virtual%20Machine.%22%20error%20is%20shown%20on%20VMware%20ESXi%20backup%20job|ISSUE:"​Reason = "UUID conflict on Virtual Machine."​ error is shown on VMware ESXi backup job ]]+  * [[public:5244_issue:reason_uuid_conflict_on_virtual_machine._error_is_shown_on_vmware_esxi_backup_job|ISSUE:"​Reason = "UUID conflict on Virtual Machine."​ error is shown on VMware ESXi backup job ]]
  
   * [[public:​5245_issue:​vmware_esxi_scheduled_backup_job_missed_with_current_license_or_esxi_version_prohibits_execution_error|ISSUE:​ VMware ESXi scheduled backup job missed with '​Current license or ESXi version prohibits execution'​ error ]]   * [[public:​5245_issue:​vmware_esxi_scheduled_backup_job_missed_with_current_license_or_esxi_version_prohibits_execution_error|ISSUE:​ VMware ESXi scheduled backup job missed with '​Current license or ESXi version prohibits execution'​ error ]]
  
-  * [[public:5246_ISSUE:%20AhsayOBM/​AhsayACB%20v7%20file%20backup%20jobs%20ends%20with%20%22Snapshot%20for%20Shadow%20Copy%20Set%20is%20missing,​%20backup%20terminate.%22%20error|ISSUE: AhsayOBM/​AhsayACB v7 file backup jobs ends with "​Snapshot for Shadow Copy Set is missing, backup terminate."​ error ]]+  * [[public:5246_issue:ahsayobm_ahsayacb_v7_file_backup_jobs_ends_with_snapshot_for_shadow_copy_set_is_missing_backup_terminate._error|ISSUE: AhsayOBM/​AhsayACB v7 file backup jobs ends with "​Snapshot for Shadow Copy Set is missing, backup terminate."​ error ]]
  
   * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|FAQ:​ Tips On How To Setup The Temporary Directory For Your Backup Set ]]   * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|FAQ:​ Tips On How To Setup The Temporary Directory For Your Backup Set ]]
Line 385: Line 381:
   * [[public:​5252_issue:​vmware_esxi_vcenter_vddk_mode_backup_job_ends_with_error_snapshot_not_taken_since_the_state_of_the_virtual_machine_has_not_changed_since_the_last_snapshot_operation|ISSUE:​ VMware ESXi/​vCenter VDDK mode backup job ends with "​Error=Snapshot not taken since the state of the virtual machine has not changed since the last snapshot operation."​ ]]   * [[public:​5252_issue:​vmware_esxi_vcenter_vddk_mode_backup_job_ends_with_error_snapshot_not_taken_since_the_state_of_the_virtual_machine_has_not_changed_since_the_last_snapshot_operation|ISSUE:​ VMware ESXi/​vCenter VDDK mode backup job ends with "​Error=Snapshot not taken since the state of the virtual machine has not changed since the last snapshot operation."​ ]]
  
-  * [[public:5253_ISSUE:%20%22VHD%20Mounter%20-%20Administrator%20Privilege%20(No)%22%20error%20when%20performing%20a%20granular%20restore%20on%20a%20Hyper-V%20guest%20VM|ISSUE: "VHD Mounter - Administrator Privilege (No)" error when performing a granular restore on a Hyper-V guest VM ]]+  * [[public:5253_issue:vhd_mounter_-_administrator_privilege_no_error_when_performing_a_granular_restore_on_a_hyper-v_guest_vm|ISSUE: "VHD Mounter - Administrator Privilege (No)" error when performing a granular restore on a Hyper-V guest VM ]]
  
   * [[public:​5254_issue:​failed_to_mount_virtual_disk_virtual_disk_name_.vhd_no_valid_partition_found_when_performing_a_granular_restore_on_a_linux_or_unix_guest_vm_on_hyper-v|ISSUE:​ "​Failed to mount virtual disk "​%virtual_disk_name%.vhd"​ (No Valid Partition Found)"​ when performing a granular restore on a Linux or Unix guest VM on Hyper-V ]]   * [[public:​5254_issue:​failed_to_mount_virtual_disk_virtual_disk_name_.vhd_no_valid_partition_found_when_performing_a_granular_restore_on_a_linux_or_unix_guest_vm_on_hyper-v|ISSUE:​ "​Failed to mount virtual disk "​%virtual_disk_name%.vhd"​ (No Valid Partition Found)"​ when performing a granular restore on a Linux or Unix guest VM on Hyper-V ]]
Line 399: Line 395:
   * [[public:​5259_faq:​how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ:​ How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]]   * [[public:​5259_faq:​how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ:​ How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]]
  
-  * [[public:​5260_issue:​access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE:​ "​Access is denied"​ error when restoring files/folders using Granular Restore ]]+  * [[public:​5260_issue:​access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE:​ "​Access is denied"​ error when restoring files or folders using Granular Restore ]]
  
-  * [[public:5261_issue:onedrivemanager.getappname_invalid_sclientid:​null_error_after_selecting_onedrive_backup_destination_to_restore_files|ISSUE:"​(OneDriveManager.getAppName) ​Invalid sClientid: null" error after selecting OneDrive backup destination to restore files ]] +  * [[public:5262_issue:gdrivemanager.getappname_invalid_sclientid:​null_error_after_selecting_google_drive_backup_destination_to_restore_files|ISSUE:"​(GDriveManager.getAppName) Invalid sClientid: null" error after selecting Google Drive backup destination to restore files ]]
- +
-  * [[public:​5262_ISSUE:​%22[GDriveManager.getAppName]%20Invalid%20sClientid:​%20null%22%20error%20after%20selecting%20Google%20Drive%20backup%20destination%20to%20restore%20files|ISSUE:"​[GDriveManager.getAppName] ​Invalid sClientid: null" error after selecting Google Drive backup destination to restore files ]]+
  
   * [[public:​5263_issue:​failed_to_access_destination._reason_error_summary:​invalid_access_token_..._error:​tag:​invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"​Failed to access destination. Reason="​{"​Error_summary":​invalid_access_token/​...,"​error":​ {"​.tag":"​invalid_access_token"​}}"​ error after selecting DropBox destination to restore files ]]   * [[public:​5263_issue:​failed_to_access_destination._reason_error_summary:​invalid_access_token_..._error:​tag:​invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"​Failed to access destination. Reason="​{"​Error_summary":​invalid_access_token/​...,"​error":​ {"​.tag":"​invalid_access_token"​}}"​ error after selecting DropBox destination to restore files ]]
  
-  * [[public:5264_FAQ:%20Where%20do%20I%20find%20the%20details%20of%20the%20storage%20quota%20used%20for%20each%20backup%20user%20account%20on%20AhsayCBS?​|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]]+  * [[public:5264_faq:where_do_i_find_the_details_of_the_storage_quota_used_for_each_backup_user_account_on_ahsaycbs|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]]
  
   * [[public:​5265_issue:​failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"​Failed to restore "New Virtual Machine"​. Reason = "Fail to set entity permission. Error=Unknown error from class "​com.vmware.vim25.UserNotFound"​ when restoring a guest VM to another VMware ESXi host ]]   * [[public:​5265_issue:​failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"​Failed to restore "New Virtual Machine"​. Reason = "Fail to set entity permission. Error=Unknown error from class "​com.vmware.vim25.UserNotFound"​ when restoring a guest VM to another VMware ESXi host ]]
Line 417: Line 411:
   * [[public:​5268_issue:​ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE:​ "IP address "​xxx.xxx.xxx.xxx"​ of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]]   * [[public:​5268_issue:​ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE:​ "IP address "​xxx.xxx.xxx.xxx"​ of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]]
  
-  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: Precondition Failed)"​ error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]]+  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: Precondition Failed)"​ error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]]
  
-  * [[public:​5270_issue:​cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE:​ "[CloudException.ConnectFailedExpt[SFtpManager.loginFailed to access SFTP" error when create VMware ESXi backup set ]]+  * [[public:​5270_issue:​cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE:​ "(CloudException.ConnectFailedExpt SFtpManager.loginFailed to access SFTP" error when create VMware ESXi backup set ]]
  
-  * [[public:​5271_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_timed_out:​connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE:​ "​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection timed out: connect)"​ error when enabling replication to another AhsayCBS server ]]+  * [[public:​5271_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_timed_out:​connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE:​ "​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection timed out: connect)"​ error when enabling replication to another AhsayCBS server ]]
  
-  * [[public:​5272_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_refused:​connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection refused: connect)"​ error when enabling replication to another AhsayCBS ]]+  * [[public:​5272_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_refused:​connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection refused: connect)"​ error when enabling replication to another AhsayCBS ]]
  
-  * [[public:​5273_issue:​new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"​[New FileFile="/​filename01"​ Error="​[IOException] [NixUtil.c][readInvalid argument"​ when backing up files on Linux machine ]]+  * [[public:​5273_issue:​new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"​(New FileFile="/​filename01"​ Error="​IOException NixUtil.c read Invalid argument"​ when backing up files on Linux machine ]]
  
   * [[public:​5274_issue:​shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"​Shared object "​libstdc++.so.6"​ not found, required by "​NfsFbdX64"​ error when starting up the AhsayCBS NFS service on FreeBSD 10 ]]   * [[public:​5274_issue:​shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"​Shared object "​libstdc++.so.6"​ not found, required by "​NfsFbdX64"​ error when starting up the AhsayCBS NFS service on FreeBSD 10 ]]
Line 438: Line 432:
 Duplicated with 5322|ISSUE: When trying to download AhsayOBM/​AhsayACB/​AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version."​ ]] Duplicated with 5322|ISSUE: When trying to download AhsayOBM/​AhsayACB/​AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version."​ ]]
  
-  * [[public:​5281_issue_when_installing_obc_error_400_bad_request|ISSUE:​ When using a AhsayOBM/​AhsayACB online installer the following error is shown "​Download failed: HTTP error 400: Bad request Check your connection and click [Retryto try downloading the files again, or click [Cancelto terminate setup" ]]+  * [[public:​5281_issue_when_installing_obc_error_400_bad_request|ISSUE:​ When using a AhsayOBM/​AhsayACB online installer the following error is shown "​Download failed: HTTP error 400: Bad request Check your connection and click Retry to try downloading the files again, or click Cancel to terminate setup" ]]
  
   * [[public:​5282_how_to_move_obc_to_another_machine|FAQ:​ How to move an AhsayOBM / AhsayACB installation onto another machine? ]]   * [[public:​5282_how_to_move_obc_to_another_machine|FAQ:​ How to move an AhsayOBM / AhsayACB installation onto another machine? ]]
Line 506: Line 500:
   * [[public:​5315_failed_to_commit_journal|ISSUE:​ Failed to commit journal. Not all data can be written to blocks available ]]   * [[public:​5315_failed_to_commit_journal|ISSUE:​ Failed to commit journal. Not all data can be written to blocks available ]]
  
-  * [[public:​5316_cannot_parse_file|ISSUE: ​[Bptree.KeyRangeIterator.hasNextError=[ABlock.parseCannot parse file ]]+  * [[public:​5316_cannot_parse_file|ISSUE: ​(Bptree.KeyRangeIterator.hasNextError=(ABlock.parseCannot parse file ]]
  
   * [[public:​5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE:​ Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]]   * [[public:​5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE:​ Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]]
Line 512: Line 506:
   * [[public:​5318_no_database_file_found|ISSUE:​ No database file found (MS SQL database backup) ]]   * [[public:​5318_no_database_file_found|ISSUE:​ No database file found (MS SQL database backup) ]]
  
-  * [[public:​5319_failed_to_run_space_free_up_nullpointerexception|ISSUE:​ Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by [NullPointerExceptionnull ]]+  * [[public:​5319_failed_to_run_space_free_up_nullpointerexception|ISSUE:​ Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by (NullPointerExceptionnull ]]
  
-  * [[public:​5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE:​ Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by [NullPointerExceptionnull ]]+  * [[public:​5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE:​ Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by (NullPointerExceptionnull ]]
  
   * [[public:​5321_java_heap_space|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space Message: Java heap space ]]   * [[public:​5321_java_heap_space|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space Message: Java heap space ]]
Line 532: Line 526:
   * [[public:​5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE:​ Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]]   * [[public:​5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE:​ Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]]
  
-  * [[public:​5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE:​ Error=[ExchangeStandardFolder.getOrdinalInvalid ID (Office365 Exchange online backup) ]]+  * [[public:​5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE:​ Error=(ExchangeStandardFolder.getOrdinalInvalid ID (Office365 Exchange online backup) ]]
  
   * [[public:​5330_trusted_ca_cert_list_for_v7|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]]   * [[public:​5330_trusted_ca_cert_list_for_v7|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]]
Line 542: Line 536:
   * [[public:​5333_failed_to_obtain_iv_from_input_stream|ISSUE:​ Cannot open the client user interface with error failed to obtain IV from input stream ]]   * [[public:​5333_failed_to_obtain_iv_from_input_stream|ISSUE:​ Cannot open the client user interface with error failed to obtain IV from input stream ]]
  
-  * [[public:​5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE: ​[BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] ​DropboxManager.newFolderIterator (Cloud File backup) ]]+  * [[public:​5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE:​ DropboxManager.newFolderIterator (Cloud File backup) ]]
  
   * [[public:​5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE:​ Cannot create Cloud File backup set for Citrix ShareFile FTP ]]   * [[public:​5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE:​ Cannot create Cloud File backup set for Citrix ShareFile FTP ]]
Line 552: Line 546:
   * [[public:​5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE:​ Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]]   * [[public:​5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE:​ Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]]
  
-  * [[public:​5339_backupsetindex_init_when_performing_restore|ISSUE:​ Error [BackupSetIndex.initwhen performing a restore ]]+  * [[public:​5339_backupsetindex_init_when_performing_restore|ISSUE:​ Error (BackupSetIndex.initwhen performing a restore ]]
  
   * [[public:​5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE:​ HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]]   * [[public:​5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE:​ HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]]
Line 605: Line 599:
  
   * [[public:​5365_issue:​cbs_installation_and_uninstallation_stuck|ISSUE:​ Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed ]]   * [[public:​5365_issue:​cbs_installation_and_uninstallation_stuck|ISSUE:​ Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed ]]
 +
  
public/faqs_v7.1569483136.txt.gz · Last modified: 2019/09/26 15:32 by ronnie.chan