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public:faqs_v7 [2019/09/26 15:24]
ronnie.chan
public:faqs_v7 [2019/09/26 15:51] (current)
ronnie.chan
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 ====== FAQs and Known Issues for Ahsay Backup Software v7 ====== ====== FAQs and Known Issues for Ahsay Backup Software v7 ======
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   * [[public:​5000_faq:​ahsay_hardware_requirement_list_hrl_for_version_7.3_or_above|FAQ:​ Ahsay Hardware Requirement List (HRL) for version 7.3 or above ]]   * [[public:​5000_faq:​ahsay_hardware_requirement_list_hrl_for_version_7.3_or_above|FAQ:​ Ahsay Hardware Requirement List (HRL) for version 7.3 or above ]]
  
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   * [[public:​5119_issue:​invalid_backup_source_displayed_for_exchange_2007_server_backup_set_upgraded_from_version_6_to_7|ISSUE:​ Invalid backup source displayed for Exchange 2007 server backup set upgraded from version 6 to 7 ]]   * [[public:​5119_issue:​invalid_backup_source_displayed_for_exchange_2007_server_backup_set_upgraded_from_version_6_to_7|ISSUE:​ Invalid backup source displayed for Exchange 2007 server backup set upgraded from version 6 to 7 ]]
  
-  * [[public:​5120_issue:​migratev6index.migrateindex_failed_to_migrate_v6_index_ms_exchange_dag_server_backup_set_upgraded_from_version_6_to_7|ISSUE: ​[MigrateV6Index.migrateIndexFailed to migrate v6 index (MS Exchange DAG server backup set upgraded from version 6 to 7) ]]+  * [[public:​5120_issue:​migratev6index.migrateindex_failed_to_migrate_v6_index_ms_exchange_dag_server_backup_set_upgraded_from_version_6_to_7|ISSUE: ​(MigrateV6Index.migrateIndexFailed to migrate v6 index (MS Exchange DAG server backup set upgraded from version 6 to 7) ]]
  
-  * [[public:​5121_issue:​migratev6index.migratemultihostindices_failed_to_deserialize_v6_index_ms_exchange_dag_mail_level_backup_set_upgraded_from_version_6_to_7|ISSUE: ​[MigrateV6Index.migrateMultiHostIndicesFailed to deserialize v6 index (MS Exchange DAG mail level backup set upgraded from version 6 to 7) ]]+  * [[public:​5121_issue:​migratev6index.migratemultihostindices_failed_to_deserialize_v6_index_ms_exchange_dag_mail_level_backup_set_upgraded_from_version_6_to_7|ISSUE: ​(MigrateV6Index.migrateMultiHostIndicesFailed to deserialize v6 index (MS Exchange DAG mail level backup set upgraded from version 6 to 7) ]]
  
   * [[public:​5122_faq:​how_to_recover_ahsaycbs_system_account_password|FAQ:​ How to recover AhsayCBS system account password? ]]   * [[public:​5122_faq:​how_to_recover_ahsaycbs_system_account_password|FAQ:​ How to recover AhsayCBS system account password? ]]
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   * [[public:​5146_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|FAQ:​ How to install the latest patch set for AhsayOBM / AhsayACB? ]]   * [[public:​5146_faq:​how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|FAQ:​ How to install the latest patch set for AhsayOBM / AhsayACB? ]]
  
-  * [[public:​5148_issue:​fileservice.init_backupjobsummarylog.record.getfile_dstart_is_null|ISSUE: ​[FileService.init][BackupJobSummaryLog.Record.getFiledStart is null ]]+  * [[public:​5148_issue:​fileservice.init_backupjobsummarylog.record.getfile_dstart_is_null|ISSUE: ​(FileService.init)(BackupJobSummaryLog.Record.getFiledStart is null ]]
  
   * [[public:​5149_issue:​in-file_delta_setting_default_to_differential_for_new_backup_set_created_with_ahsayobm_version_6_connected_to_ahsaycbs_version_7|ISSUE:​ In-file Delta setting default to Differential for new backup set created with AhsayOBM version 6 connected to AhsayCBS version 7 ]]   * [[public:​5149_issue:​in-file_delta_setting_default_to_differential_for_new_backup_set_created_with_ahsayobm_version_6_connected_to_ahsaycbs_version_7|ISSUE:​ In-file Delta setting default to Differential for new backup set created with AhsayOBM version 6 connected to AhsayCBS version 7 ]]
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   * [[public:​5187_faq:​how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs|FAQ:​ How to recover my users.xml file from a previous backup on AhsayCBS? ​ ]]   * [[public:​5187_faq:​how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs|FAQ:​ How to recover my users.xml file from a previous backup on AhsayCBS? ​ ]]
  
-  * [[public:​5188_issue:​usercachemanager.login_error_message_from_active_directory_ldap:​error_code_49|ISSUE: ​[UserCacheManager.loginError message from Active Directory LDAP: error code 49? ]]+  * [[public:​5188_issue:​usercachemanager.login_error_message_from_active_directory_ldap:​error_code_49|ISSUE: ​(UserCacheManager.loginError message from Active Directory LDAP: error code 49? ]]
  
   * [[public:​5197_faq:​how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|FAQ:​ How do I increase the number of scheduled concurrent agentless Cloud File and Office365 Exchange backup jobs on my AhsayCBS server? ]]   * [[public:​5197_faq:​how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|FAQ:​ How do I increase the number of scheduled concurrent agentless Cloud File and Office365 Exchange backup jobs on my AhsayCBS server? ]]
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   * [[public:​5222_issue:​vmware_esxi_vcenter_vm_cannot_start_up_properly_with_operation_system_not_found_error_run_direct_restore_failing_where_the_backup_destination_is_located_on_a_network_drive|ISSUE:​ VMware VM cannot start up properly with Operation System not found error (Run Direct restore failing when the backup destination is located on a network drive) ]]   * [[public:​5222_issue:​vmware_esxi_vcenter_vm_cannot_start_up_properly_with_operation_system_not_found_error_run_direct_restore_failing_where_the_backup_destination_is_located_on_a_network_drive|ISSUE:​ VMware VM cannot start up properly with Operation System not found error (Run Direct restore failing when the backup destination is located on a network drive) ]]
  
-  * [[public:​5224_issue:​ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console ​[Monitoring]>[Redirection Logs]>[Activities Logpage shows “Error Status 500” and no backup reports are generated ]]+  * [[public:​5224_issue:​ahsaycbs_web_console_monitoring_redirection_logs_activities_log_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console ​(Monitoring)>(Redirection Logs)>(Activities Logpage shows “Error Status 500” and no backup reports are generated ]]
  
-  * [[public:​5225_issue:​ahsaycbs_web_console_replication_accepting_data_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console ​[Replication]>[Accepting Datapage shows “Error Status 500” and no backup reports are generated ]]+  * [[public:​5225_issue:​ahsaycbs_web_console_replication_accepting_data_page_shows_error_status_500_and_no_backup_reports_are_generated|ISSUE:​ AhsayCBS web console ​(Replication)>(Accepting Datapage shows “Error Status 500” and no backup reports are generated ]]
  
-  * [[public:​5226_issue:​after_upgrading_ahsayobm_ahsayacb_from_v6.27.0.0_to_v7.9.0.0_on_windows_all_backup_jobs_show_unsatisfiedlinkerror_error|ISSUE:​ After upgrading AhsayOBM/​AhsayACB from v6.27.0.0 to v7.9.0.0 on Windows all backup jobs show [UnsatisfiedLinkErrorerror  ]]+  * [[public:​5226_issue:​after_upgrading_ahsayobm_ahsayacb_from_v6.27.0.0_to_v7.9.0.0_on_windows_all_backup_jobs_show_unsatisfiedlinkerror_error|ISSUE:​ After upgrading AhsayOBM/​AhsayACB from v6.27.0.0 to v7.9.0.0 on Windows all backup jobs show (UnsatisfiedLinkErrorerror  ]]
  
   * [[public:​5227_issue:​when_attemtping_a_hyper-v_run_direct_restore_with_failed_to_open_driver:​error_system_error_577_has_occurred._windows_cannot_verify_the_digital_signature_for_this_file._error|ISSUE:​ When attemtping a Hyper-v Run Direct restore with “Failed to open driver: Error = System error 577 has occurred. Windows cannot verify the digital signature for this file." error ]]   * [[public:​5227_issue:​when_attemtping_a_hyper-v_run_direct_restore_with_failed_to_open_driver:​error_system_error_577_has_occurred._windows_cannot_verify_the_digital_signature_for_this_file._error|ISSUE:​ When attemtping a Hyper-v Run Direct restore with “Failed to open driver: Error = System error 577 has occurred. Windows cannot verify the digital signature for this file." error ]]
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   * [[public:​5230_issue:​curl:​not_found_file_does_not_exist_error_when_installing_ahsayobm_v7_on_linux_freebsd_using_cli|ISSUE:​ ‘curl: not found File does not exist’ error when installing AhsayOBM v7 on Linux or FreeBSD using CLI  ]]   * [[public:​5230_issue:​curl:​not_found_file_does_not_exist_error_when_installing_ahsayobm_v7_on_linux_freebsd_using_cli|ISSUE:​ ‘curl: not found File does not exist’ error when installing AhsayOBM v7 on Linux or FreeBSD using CLI  ]]
  
-  * [[public:​5231_issue:​when_performing_a_backup_job_on_ahsayobm_ahsayacb_the_following_error_is_shown_chunkedoutputstream.flushdata.execute_failed_to_flush_buffer_to_this_destination_error_com.ahsay.afc.cloud.d_failed_to_get_outputstream_of_file|ISSUE: When performing a backup job on AhsayOBM/​AhsayACB the following error is shown [ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Error=com.ahsay.afc.cloud.d Failed to get OutputStream of file" ]]+  * [[public:​5231_issue:​chunkedoutputstream.flushdata.execute_failed_to_flush_buffer_to_this_destination_error|ISSUE: When performing a backup job on AhsayOBM/​AhsayACB the following error is shown (ChunkedOutputStream.FlushData.execute Failed to flush buffer to this destination Error=com.ahsay.afc.cloud.d Failed to get OutputStream of file" ]]
  
   * [[public:​5232_nfs_service_on_this_machine_is_not_started|ISSUE:​ When perform a VMware Run Direct restore on AhsayOBM the following error is shown “The NFS Service on this machine is not started or not functioning properly. This service is required for VM Run Direct. ​ ]]   * [[public:​5232_nfs_service_on_this_machine_is_not_started|ISSUE:​ When perform a VMware Run Direct restore on AhsayOBM the following error is shown “The NFS Service on this machine is not started or not functioning properly. This service is required for VM Run Direct. ​ ]]
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   * [[public:​5234_issue:​cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE:​ "​Cannot connect SSH, please check the SSH settings"​ error when creating a backup set on a VMware ESXi host ]]   * [[public:​5234_issue:​cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE:​ "​Cannot connect SSH, please check the SSH settings"​ error when creating a backup set on a VMware ESXi host ]]
  
-  * [[public:​5235_issue:​throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE:​ Throwable=Direct buffer memory, caused by [OutOfMemoryErrorDirect buffer memory ​ error when running backup on AhsayOBM/​AhsayACB ]]+  * [[public:​5235_issue:​throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE:​ Throwable=Direct buffer memory, caused by (OutOfMemoryErrorDirect buffer memory ​ error when running backup on AhsayOBM/​AhsayACB ]]
  
   * [[public:​5236_issue:​after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE:​ After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]]   * [[public:​5236_issue:​after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE:​ After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]]
  
   * [[public:​5237_faq:​how_to_install_the_latest_patch_set_for_ahsayubs_version_7|FAQ:​ How to install the latest patch set for AhsayUBS v7? ]]   * [[public:​5237_faq:​how_to_install_the_latest_patch_set_for_ahsayubs_version_7|FAQ:​ How to install the latest patch set for AhsayUBS v7? ]]
- 
-  * [[public:​5238_doc:​ahsayacb_v7_user_guide_-_office365_exchange_online_backup|DOC:​ AhsayACB v7 User Guide - Office365 Exchange Online Backup & Restore for Windows ]] 
- 
-  * [[public:​5239_doc:​ahsayacb_v7_user_guide_-_office365_exchange_online_backup|DOC:​ AhsayACB v7 User Guide - Office365 Exchange Online Backup & Restore for Mac ]] 
  
   * [[public:​5240_issue:​unable_to_find_vmrun.exe_in_c:​program_files_x86_vmware_vmware_player_or_c:​program_files_x86_vmware_vmware_vix_when_creating_a_vmware_workstation_backupset|ISSUE:​ Unable to find vmrun.exe in "​‘C:​\Program Files (x86)\VMware\VMware Player’ or ‘C:​\Program Files (x86)\VMware\VMware VIX’” when creating a VMware Workstation BackupSet ​ ]]   * [[public:​5240_issue:​unable_to_find_vmrun.exe_in_c:​program_files_x86_vmware_vmware_player_or_c:​program_files_x86_vmware_vmware_vix_when_creating_a_vmware_workstation_backupset|ISSUE:​ Unable to find vmrun.exe in "​‘C:​\Program Files (x86)\VMware\VMware Player’ or ‘C:​\Program Files (x86)\VMware\VMware VIX’” when creating a VMware Workstation BackupSet ​ ]]
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   * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|ISSUE:​ “Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device ​  ]]   * [[public:​5242_issue:​invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|ISSUE:​ “Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device ​  ]]
  
-  * [[public:5243_ISSUE:%22The%20specified%20virtual%20machine%20could%20not%20be%20found.%22%20warning%20is%20shown%20on%20VMware%20Workstation%20scheduled%20backup%20job|ISSUE:"​The specified virtual machine could not be found."​ warning is shown on VMware Workstation scheduled backup job  ]]+  * [[public:5243_issue:the_specified_virtual_machine_could_not_be_found._warning_is_shown_on_vmware_workstation_scheduled_backup_job|ISSUE:"​The specified virtual machine could not be found."​ warning is shown on VMware Workstation scheduled backup job  ]]
  
-  * [[public:5244_ISSUE:%22Reason%20=%20%22UUID%20conflict%20on%20Virtual%20Machine.%22%20error%20is%20shown%20on%20VMware%20ESXi%20backup%20job|ISSUE:"​Reason = "UUID conflict on Virtual Machine."​ error is shown on VMware ESXi backup job ]]+  * [[public:5244_issue:reason_uuid_conflict_on_virtual_machine._error_is_shown_on_vmware_esxi_backup_job|ISSUE:"​Reason = "UUID conflict on Virtual Machine."​ error is shown on VMware ESXi backup job ]]
  
   * [[public:​5245_issue:​vmware_esxi_scheduled_backup_job_missed_with_current_license_or_esxi_version_prohibits_execution_error|ISSUE:​ VMware ESXi scheduled backup job missed with '​Current license or ESXi version prohibits execution'​ error ]]   * [[public:​5245_issue:​vmware_esxi_scheduled_backup_job_missed_with_current_license_or_esxi_version_prohibits_execution_error|ISSUE:​ VMware ESXi scheduled backup job missed with '​Current license or ESXi version prohibits execution'​ error ]]
  
-  * [[public:5246_ISSUE:%20AhsayOBM/​AhsayACB%20v7%20file%20backup%20jobs%20ends%20with%20%22Snapshot%20for%20Shadow%20Copy%20Set%20is%20missing,​%20backup%20terminate.%22%20error|ISSUE: AhsayOBM/​AhsayACB v7 file backup jobs ends with "​Snapshot for Shadow Copy Set is missing, backup terminate."​ error ]]+  * [[public:5246_issue:ahsayobm_ahsayacb_v7_file_backup_jobs_ends_with_snapshot_for_shadow_copy_set_is_missing_backup_terminate._error|ISSUE: AhsayOBM/​AhsayACB v7 file backup jobs ends with "​Snapshot for Shadow Copy Set is missing, backup terminate."​ error ]]
  
   * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|FAQ:​ Tips On How To Setup The Temporary Directory For Your Backup Set ]]   * [[public:​5247_faq:​tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|FAQ:​ Tips On How To Setup The Temporary Directory For Your Backup Set ]]
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   * [[public:​5252_issue:​vmware_esxi_vcenter_vddk_mode_backup_job_ends_with_error_snapshot_not_taken_since_the_state_of_the_virtual_machine_has_not_changed_since_the_last_snapshot_operation|ISSUE:​ VMware ESXi/​vCenter VDDK mode backup job ends with "​Error=Snapshot not taken since the state of the virtual machine has not changed since the last snapshot operation."​ ]]   * [[public:​5252_issue:​vmware_esxi_vcenter_vddk_mode_backup_job_ends_with_error_snapshot_not_taken_since_the_state_of_the_virtual_machine_has_not_changed_since_the_last_snapshot_operation|ISSUE:​ VMware ESXi/​vCenter VDDK mode backup job ends with "​Error=Snapshot not taken since the state of the virtual machine has not changed since the last snapshot operation."​ ]]
  
-  * [[public:5253_ISSUE:%20%22VHD%20Mounter%20-%20Administrator%20Privilege%20(No)%22%20error%20when%20performing%20a%20granular%20restore%20on%20a%20Hyper-V%20guest%20VM|ISSUE: "VHD Mounter - Administrator Privilege (No)" error when performing a granular restore on a Hyper-V guest VM ]]+  * [[public:5253_issue:vhd_mounter_-_administrator_privilege_no_error_when_performing_a_granular_restore_on_a_hyper-v_guest_vm|ISSUE: "VHD Mounter - Administrator Privilege (No)" error when performing a granular restore on a Hyper-V guest VM ]]
  
   * [[public:​5254_issue:​failed_to_mount_virtual_disk_virtual_disk_name_.vhd_no_valid_partition_found_when_performing_a_granular_restore_on_a_linux_or_unix_guest_vm_on_hyper-v|ISSUE:​ "​Failed to mount virtual disk "​%virtual_disk_name%.vhd"​ (No Valid Partition Found)"​ when performing a granular restore on a Linux or Unix guest VM on Hyper-V ]]   * [[public:​5254_issue:​failed_to_mount_virtual_disk_virtual_disk_name_.vhd_no_valid_partition_found_when_performing_a_granular_restore_on_a_linux_or_unix_guest_vm_on_hyper-v|ISSUE:​ "​Failed to mount virtual disk "​%virtual_disk_name%.vhd"​ (No Valid Partition Found)"​ when performing a granular restore on a Linux or Unix guest VM on Hyper-V ]]
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   * [[public:​5259_faq:​how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ:​ How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]]   * [[public:​5259_faq:​how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ:​ How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]]
  
-  * [[public:​5260_issue:​access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE:​ "​Access is denied"​ error when restoring files/folders using Granular Restore ​]] +  * [[public:​5260_issue:​access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE:​ "​Access is denied"​ error when restoring files or folders using Granular Restore ]]
- +
-  * [[public:​5261_issue:​onedrivemanager.getappname_invalid_sclientid:​null_error_after_selecting_onedrive_backup_destination_to_restore_files|ISSUE:"​[OneDriveManager.getAppName] Invalid sClientid: null" error after selecting OneDrive backup destination to restore files ]]+
  
-  * [[public:5262_ISSUE:%22[GDriveManager.getAppName]%20Invalid%20sClientid:%20null%22%20error%20after%20selecting%20Google%20Drive%20backup%20destination%20to%20restore%20files|ISSUE:"​[GDriveManager.getAppNameInvalid sClientid: null" error after selecting Google Drive backup destination to restore files ]]+  * [[public:5262_issue:gdrivemanager.getappname_invalid_sclientid:null_error_after_selecting_google_drive_backup_destination_to_restore_files|ISSUE:"​(GDriveManager.getAppNameInvalid sClientid: null" error after selecting Google Drive backup destination to restore files ]]
  
   * [[public:​5263_issue:​failed_to_access_destination._reason_error_summary:​invalid_access_token_..._error:​tag:​invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"​Failed to access destination. Reason="​{"​Error_summary":​invalid_access_token/​...,"​error":​ {"​.tag":"​invalid_access_token"​}}"​ error after selecting DropBox destination to restore files ]]   * [[public:​5263_issue:​failed_to_access_destination._reason_error_summary:​invalid_access_token_..._error:​tag:​invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"​Failed to access destination. Reason="​{"​Error_summary":​invalid_access_token/​...,"​error":​ {"​.tag":"​invalid_access_token"​}}"​ error after selecting DropBox destination to restore files ]]
  
-  * [[public:5264_FAQ:%20Where%20do%20I%20find%20the%20details%20of%20the%20storage%20quota%20used%20for%20each%20backup%20user%20account%20on%20AhsayCBS?​|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]]+  * [[public:5264_faq:where_do_i_find_the_details_of_the_storage_quota_used_for_each_backup_user_account_on_ahsaycbs|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]]
  
   * [[public:​5265_issue:​failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"​Failed to restore "New Virtual Machine"​. Reason = "Fail to set entity permission. Error=Unknown error from class "​com.vmware.vim25.UserNotFound"​ when restoring a guest VM to another VMware ESXi host ]]   * [[public:​5265_issue:​failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"​Failed to restore "New Virtual Machine"​. Reason = "Fail to set entity permission. Error=Unknown error from class "​com.vmware.vim25.UserNotFound"​ when restoring a guest VM to another VMware ESXi host ]]
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   * [[public:​5268_issue:​ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE:​ "IP address "​xxx.xxx.xxx.xxx"​ of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]]   * [[public:​5268_issue:​ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE:​ "IP address "​xxx.xxx.xxx.xxx"​ of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]]
  
-  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: Precondition Failed)"​ error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]]+  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: Precondition Failed)"​ error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]]
  
-  * [[public:​5270_issue:​cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE:​ "[CloudException.ConnectFailedExpt[SFtpManager.loginFailed to access SFTP" error when create VMware ESXi backup set ]]+  * [[public:​5270_issue:​cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE:​ "(CloudException.ConnectFailedExpt SFtpManager.loginFailed to access SFTP" error when create VMware ESXi backup set ]]
  
-  * [[public:​5271_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_timed_out:​connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE:​ "​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection timed out: connect)"​ error when enabling replication to another AhsayCBS server ]]+  * [[public:​5271_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_timed_out:​connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE:​ "​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection timed out: connect)"​ error when enabling replication to another AhsayCBS server ]]
  
-  * [[public:​5272_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_refused:​connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection refused: connect)"​ error when enabling replication to another AhsayCBS ]]+  * [[public:​5272_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_refused:​connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection refused: connect)"​ error when enabling replication to another AhsayCBS ]]
  
-  * [[public:​5273_issue:​new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"​[New FileFile="/​filename01"​ Error="​[IOException] [NixUtil.c][readInvalid argument"​ when backing up files on Linux machine ]]+  * [[public:​5273_issue:​new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"​(New FileFile="/​filename01"​ Error="​IOException NixUtil.c read Invalid argument"​ when backing up files on Linux machine ]]
  
   * [[public:​5274_issue:​shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"​Shared object "​libstdc++.so.6"​ not found, required by "​NfsFbdX64"​ error when starting up the AhsayCBS NFS service on FreeBSD 10 ]]   * [[public:​5274_issue:​shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"​Shared object "​libstdc++.so.6"​ not found, required by "​NfsFbdX64"​ error when starting up the AhsayCBS NFS service on FreeBSD 10 ]]
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 Duplicated with 5322|ISSUE: When trying to download AhsayOBM/​AhsayACB/​AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version."​ ]] Duplicated with 5322|ISSUE: When trying to download AhsayOBM/​AhsayACB/​AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version."​ ]]
  
-  * [[public:​5281_issue_when_installing_obc_error_400_bad_request|ISSUE:​ When using a AhsayOBM/​AhsayACB online installer the following error is shown "​Download failed: HTTP error 400: Bad request Check your connection and click [Retryto try downloading the files again, or click [Cancelto terminate setup" ]]+  * [[public:​5281_issue_when_installing_obc_error_400_bad_request|ISSUE:​ When using a AhsayOBM/​AhsayACB online installer the following error is shown "​Download failed: HTTP error 400: Bad request Check your connection and click Retry to try downloading the files again, or click Cancel to terminate setup" ]]
  
   * [[public:​5282_how_to_move_obc_to_another_machine|FAQ:​ How to move an AhsayOBM / AhsayACB installation onto another machine? ]]   * [[public:​5282_how_to_move_obc_to_another_machine|FAQ:​ How to move an AhsayOBM / AhsayACB installation onto another machine? ]]
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   * [[public:​5315_failed_to_commit_journal|ISSUE:​ Failed to commit journal. Not all data can be written to blocks available ]]   * [[public:​5315_failed_to_commit_journal|ISSUE:​ Failed to commit journal. Not all data can be written to blocks available ]]
  
-  * [[public:​5316_cannot_parse_file|ISSUE: ​[Bptree.KeyRangeIterator.hasNextError=[ABlock.parseCannot parse file ]]+  * [[public:​5316_cannot_parse_file|ISSUE: ​(Bptree.KeyRangeIterator.hasNextError=(ABlock.parseCannot parse file ]]
  
   * [[public:​5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE:​ Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]]   * [[public:​5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE:​ Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]]
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   * [[public:​5318_no_database_file_found|ISSUE:​ No database file found (MS SQL database backup) ]]   * [[public:​5318_no_database_file_found|ISSUE:​ No database file found (MS SQL database backup) ]]
  
-  * [[public:​5319_failed_to_run_space_free_up_nullpointerexception|ISSUE:​ Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by [NullPointerExceptionnull ]]+  * [[public:​5319_failed_to_run_space_free_up_nullpointerexception|ISSUE:​ Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by (NullPointerExceptionnull ]]
  
-  * [[public:​5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE:​ Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by [NullPointerExceptionnull ]]+  * [[public:​5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE:​ Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by (NullPointerExceptionnull ]]
  
   * [[public:​5321_java_heap_space|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space Message: Java heap space ]]   * [[public:​5321_java_heap_space|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space Message: Java heap space ]]
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   * [[public:​5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE:​ Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]]   * [[public:​5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE:​ Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]]
  
-  * [[public:​5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE:​ Error=[ExchangeStandardFolder.getOrdinalInvalid ID (Office365 Exchange online backup) ]]+  * [[public:​5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE:​ Error=(ExchangeStandardFolder.getOrdinalInvalid ID (Office365 Exchange online backup) ]]
  
   * [[public:​5330_trusted_ca_cert_list_for_v7|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]]   * [[public:​5330_trusted_ca_cert_list_for_v7|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]]
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   * [[public:​5333_failed_to_obtain_iv_from_input_stream|ISSUE:​ Cannot open the client user interface with error failed to obtain IV from input stream ]]   * [[public:​5333_failed_to_obtain_iv_from_input_stream|ISSUE:​ Cannot open the client user interface with error failed to obtain IV from input stream ]]
  
-  * [[public:​5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE: ​[BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] ​DropboxManager.newFolderIterator (Cloud File backup) ]]+  * [[public:​5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE:​ DropboxManager.newFolderIterator (Cloud File backup) ]]
  
   * [[public:​5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE:​ Cannot create Cloud File backup set for Citrix ShareFile FTP ]]   * [[public:​5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE:​ Cannot create Cloud File backup set for Citrix ShareFile FTP ]]
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   * [[public:​5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE:​ Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]]   * [[public:​5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE:​ Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]]
  
-  * [[public:​5339_backupsetindex_init_when_performing_restore|ISSUE:​ Error [BackupSetIndex.initwhen performing a restore ]]+  * [[public:​5339_backupsetindex_init_when_performing_restore|ISSUE:​ Error (BackupSetIndex.initwhen performing a restore ]]
  
   * [[public:​5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE:​ HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]]   * [[public:​5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE:​ HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]]
public/faqs_v7.1569482640.txt.gz · Last modified: 2019/09/26 15:24 by ronnie.chan