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public:faqs_v7 [2019/09/26 15:35]
ronnie.chan
public:faqs_v7 [2019/09/26 15:48]
ronnie.chan
Line 349: Line 349:
   * [[public:​5234_issue:​cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE:​ "​Cannot connect SSH, please check the SSH settings"​ error when creating a backup set on a VMware ESXi host ]]   * [[public:​5234_issue:​cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE:​ "​Cannot connect SSH, please check the SSH settings"​ error when creating a backup set on a VMware ESXi host ]]
  
-  * [[public:​5235_issue:​throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE:​ Throwable=Direct buffer memory, caused by [OutOfMemoryErrorDirect buffer memory ​ error when running backup on AhsayOBM/​AhsayACB ]]+  * [[public:​5235_issue:​throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE:​ Throwable=Direct buffer memory, caused by (OutOfMemoryErrorDirect buffer memory ​ error when running backup on AhsayOBM/​AhsayACB ]]
  
   * [[public:​5236_issue:​after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE:​ After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]]   * [[public:​5236_issue:​after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE:​ After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]]
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   * [[public:​5259_faq:​how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ:​ How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]]   * [[public:​5259_faq:​how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ:​ How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]]
  
-  * [[public:​5260_issue:​access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE:​ "​Access is denied"​ error when restoring files/folders using Granular Restore ]]+  * [[public:​5260_issue:​access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE:​ "​Access is denied"​ error when restoring files or folders using Granular Restore ]]
  
-  * [[public:5261_issue:onedrivemanager.getappname_invalid_sclientid:​null_error_after_selecting_onedrive_backup_destination_to_restore_files|ISSUE:"​(OneDriveManager.getAppName) ​Invalid sClientid: null" error after selecting OneDrive backup destination to restore files ]] +  * [[public:5262_issue:gdrivemanager.getappname_invalid_sclientid:​null_error_after_selecting_google_drive_backup_destination_to_restore_files|ISSUE:"​(GDriveManager.getAppName) Invalid sClientid: null" error after selecting Google Drive backup destination to restore files ]]
- +
-  * [[public:​5262_ISSUE:​%22[GDriveManager.getAppName]%20Invalid%20sClientid:​%20null%22%20error%20after%20selecting%20Google%20Drive%20backup%20destination%20to%20restore%20files|ISSUE:"​[GDriveManager.getAppName] ​Invalid sClientid: null" error after selecting Google Drive backup destination to restore files ]]+
  
   * [[public:​5263_issue:​failed_to_access_destination._reason_error_summary:​invalid_access_token_..._error:​tag:​invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"​Failed to access destination. Reason="​{"​Error_summary":​invalid_access_token/​...,"​error":​ {"​.tag":"​invalid_access_token"​}}"​ error after selecting DropBox destination to restore files ]]   * [[public:​5263_issue:​failed_to_access_destination._reason_error_summary:​invalid_access_token_..._error:​tag:​invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"​Failed to access destination. Reason="​{"​Error_summary":​invalid_access_token/​...,"​error":​ {"​.tag":"​invalid_access_token"​}}"​ error after selecting DropBox destination to restore files ]]
  
-  * [[public:5264_FAQ:%20Where%20do%20I%20find%20the%20details%20of%20the%20storage%20quota%20used%20for%20each%20backup%20user%20account%20on%20AhsayCBS?​|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]]+  * [[public:5264_faq:where_do_i_find_the_details_of_the_storage_quota_used_for_each_backup_user_account_on_ahsaycbs|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]]
  
   * [[public:​5265_issue:​failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"​Failed to restore "New Virtual Machine"​. Reason = "Fail to set entity permission. Error=Unknown error from class "​com.vmware.vim25.UserNotFound"​ when restoring a guest VM to another VMware ESXi host ]]   * [[public:​5265_issue:​failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"​Failed to restore "New Virtual Machine"​. Reason = "Fail to set entity permission. Error=Unknown error from class "​com.vmware.vim25.UserNotFound"​ when restoring a guest VM to another VMware ESXi host ]]
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   * [[public:​5268_issue:​ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE:​ "IP address "​xxx.xxx.xxx.xxx"​ of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]]   * [[public:​5268_issue:​ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE:​ "IP address "​xxx.xxx.xxx.xxx"​ of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]]
  
-  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: Precondition Failed)"​ error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]]+  * [[public:​5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: Precondition Failed)"​ error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]]
  
-  * [[public:​5270_issue:​cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE:​ "[CloudException.ConnectFailedExpt[SFtpManager.loginFailed to access SFTP" error when create VMware ESXi backup set ]]+  * [[public:​5270_issue:​cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE:​ "(CloudException.ConnectFailedExpt SFtpManager.loginFailed to access SFTP" error when create VMware ESXi backup set ]]
  
-  * [[public:​5271_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_timed_out:​connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE:​ "​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection timed out: connect)"​ error when enabling replication to another AhsayCBS server ]]+  * [[public:​5271_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_timed_out:​connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE:​ "​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection timed out: connect)"​ error when enabling replication to another AhsayCBS server ]]
  
-  * [[public:​5272_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_refused:​connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​[RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection refused: connect)"​ error when enabling replication to another AhsayCBS ]]+  * [[public:​5272_issue:​failed_to_mkdirs_path:​settings_com.ahsay.afc.cloud.d:​rpsmanager.list_failed_to_list_path:​reason:​java.net.connectexception:​connection_refused:​connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"​Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: ​(RpsManager.listFailed to list path: . Reason: java.net.ConnectException:​ Connection refused: connect)"​ error when enabling replication to another AhsayCBS ]]
  
-  * [[public:​5273_issue:​new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"​[New FileFile="/​filename01"​ Error="​[IOException] [NixUtil.c][readInvalid argument"​ when backing up files on Linux machine ]]+  * [[public:​5273_issue:​new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"​(New FileFile="/​filename01"​ Error="​IOException NixUtil.c read Invalid argument"​ when backing up files on Linux machine ]]
  
   * [[public:​5274_issue:​shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"​Shared object "​libstdc++.so.6"​ not found, required by "​NfsFbdX64"​ error when starting up the AhsayCBS NFS service on FreeBSD 10 ]]   * [[public:​5274_issue:​shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"​Shared object "​libstdc++.so.6"​ not found, required by "​NfsFbdX64"​ error when starting up the AhsayCBS NFS service on FreeBSD 10 ]]
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 Duplicated with 5322|ISSUE: When trying to download AhsayOBM/​AhsayACB/​AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version."​ ]] Duplicated with 5322|ISSUE: When trying to download AhsayOBM/​AhsayACB/​AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version."​ ]]
  
-  * [[public:​5281_issue_when_installing_obc_error_400_bad_request|ISSUE:​ When using a AhsayOBM/​AhsayACB online installer the following error is shown "​Download failed: HTTP error 400: Bad request Check your connection and click [Retryto try downloading the files again, or click [Cancelto terminate setup" ]]+  * [[public:​5281_issue_when_installing_obc_error_400_bad_request|ISSUE:​ When using a AhsayOBM/​AhsayACB online installer the following error is shown "​Download failed: HTTP error 400: Bad request Check your connection and click Retry to try downloading the files again, or click Cancel to terminate setup" ]]
  
   * [[public:​5282_how_to_move_obc_to_another_machine|FAQ:​ How to move an AhsayOBM / AhsayACB installation onto another machine? ]]   * [[public:​5282_how_to_move_obc_to_another_machine|FAQ:​ How to move an AhsayOBM / AhsayACB installation onto another machine? ]]
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   * [[public:​5315_failed_to_commit_journal|ISSUE:​ Failed to commit journal. Not all data can be written to blocks available ]]   * [[public:​5315_failed_to_commit_journal|ISSUE:​ Failed to commit journal. Not all data can be written to blocks available ]]
  
-  * [[public:​5316_cannot_parse_file|ISSUE: ​[Bptree.KeyRangeIterator.hasNextError=[ABlock.parseCannot parse file ]]+  * [[public:​5316_cannot_parse_file|ISSUE: ​(Bptree.KeyRangeIterator.hasNextError=(ABlock.parseCannot parse file ]]
  
   * [[public:​5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE:​ Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]]   * [[public:​5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE:​ Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]]
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   * [[public:​5318_no_database_file_found|ISSUE:​ No database file found (MS SQL database backup) ]]   * [[public:​5318_no_database_file_found|ISSUE:​ No database file found (MS SQL database backup) ]]
  
-  * [[public:​5319_failed_to_run_space_free_up_nullpointerexception|ISSUE:​ Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by [NullPointerExceptionnull ]]+  * [[public:​5319_failed_to_run_space_free_up_nullpointerexception|ISSUE:​ Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by (NullPointerExceptionnull ]]
  
-  * [[public:​5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE:​ Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by [NullPointerExceptionnull ]]+  * [[public:​5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE:​ Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by (NullPointerExceptionnull ]]
  
   * [[public:​5321_java_heap_space|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space Message: Java heap space ]]   * [[public:​5321_java_heap_space|ISSUE:​ java.lang.OutOfMemoryError:​ Java heap space Message: Java heap space ]]
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   * [[public:​5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE:​ Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]]   * [[public:​5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE:​ Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]]
  
-  * [[public:​5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE:​ Error=[ExchangeStandardFolder.getOrdinalInvalid ID (Office365 Exchange online backup) ]]+  * [[public:​5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE:​ Error=(ExchangeStandardFolder.getOrdinalInvalid ID (Office365 Exchange online backup) ]]
  
   * [[public:​5330_trusted_ca_cert_list_for_v7|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]]   * [[public:​5330_trusted_ca_cert_list_for_v7|FAQ:​ Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]]
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   * [[public:​5333_failed_to_obtain_iv_from_input_stream|ISSUE:​ Cannot open the client user interface with error failed to obtain IV from input stream ]]   * [[public:​5333_failed_to_obtain_iv_from_input_stream|ISSUE:​ Cannot open the client user interface with error failed to obtain IV from input stream ]]
  
-  * [[public:​5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE: ​[BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] ​DropboxManager.newFolderIterator (Cloud File backup) ]]+  * [[public:​5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE:​ DropboxManager.newFolderIterator (Cloud File backup) ]]
  
   * [[public:​5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE:​ Cannot create Cloud File backup set for Citrix ShareFile FTP ]]   * [[public:​5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE:​ Cannot create Cloud File backup set for Citrix ShareFile FTP ]]
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   * [[public:​5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE:​ Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]]   * [[public:​5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE:​ Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]]
  
-  * [[public:​5339_backupsetindex_init_when_performing_restore|ISSUE:​ Error [BackupSetIndex.initwhen performing a restore ]]+  * [[public:​5339_backupsetindex_init_when_performing_restore|ISSUE:​ Error (BackupSetIndex.initwhen performing a restore ]]
  
   * [[public:​5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE:​ HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]]   * [[public:​5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE:​ HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]]
public/faqs_v7.txt · Last modified: 2019/09/26 15:51 by ronnie.chan

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