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public:faqs_v7 [2019/09/26 15:35] ronnie.chan |
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* [[public:5234_issue:cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE: "Cannot connect SSH, please check the SSH settings" error when creating a backup set on a VMware ESXi host ]] | * [[public:5234_issue:cannot_connect_ssh_please_check_the_ssh_settings_error_when_creating_a_backup_set_on_a_vmware_esxi_host|ISSUE: "Cannot connect SSH, please check the SSH settings" error when creating a backup set on a VMware ESXi host ]] | ||
- | * [[public:5235_issue:throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE: Throwable=Direct buffer memory, caused by [OutOfMemoryError] Direct buffer memory error when running backup on AhsayOBM/AhsayACB ]] | + | * [[public:5235_issue:throwable_direct_buffer_memory_caused_by_outofmemoryerror_direct_buffer_memory_error_when_running_backup_on_ahsayobm_ahsayacb|ISSUE: Throwable=Direct buffer memory, caused by (OutOfMemoryError) Direct buffer memory error when running backup on AhsayOBM/AhsayACB ]] |
* [[public:5236_issue:after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE: After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]] | * [[public:5236_issue:after_a_reboot_of_a_linux_ahsaycbs_server_the_ahsaycbs_nfs_service_is_not_automatically_starting_up|ISSUE: After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up ]] | ||
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* [[public:5259_faq:how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ: How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]] | * [[public:5259_faq:how_to_fix_the_openssl_padding_oracle_vulnerability_cve-2016-2107_issue_by_updating_tomcat_to_the_latest_version_for_ahsaycbs_v7_on_windows|FAQ: How to fix the OpenSSL Padding Oracle vulnerability (CVE-2016-2107) issue by updating Tomcat to the latest version for AhsayCBS v7 on Windows ]] | ||
- | * [[public:5260_issue:access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE: "Access is denied" error when restoring files/folders using Granular Restore ]] | + | * [[public:5260_issue:access_is_denied_error_when_restoring_files_folders_using_granular_restore|ISSUE: "Access is denied" error when restoring files or folders using Granular Restore ]] |
- | * [[public:5261_issue:onedrivemanager.getappname_invalid_sclientid:null_error_after_selecting_onedrive_backup_destination_to_restore_files|ISSUE:"(OneDriveManager.getAppName) Invalid sClientid: null" error after selecting OneDrive backup destination to restore files ]] | + | * [[public:5262_issue:gdrivemanager.getappname_invalid_sclientid:null_error_after_selecting_google_drive_backup_destination_to_restore_files|ISSUE:"(GDriveManager.getAppName) Invalid sClientid: null" error after selecting Google Drive backup destination to restore files ]] |
- | + | ||
- | * [[public:5262_ISSUE:%22[GDriveManager.getAppName]%20Invalid%20sClientid:%20null%22%20error%20after%20selecting%20Google%20Drive%20backup%20destination%20to%20restore%20files|ISSUE:"[GDriveManager.getAppName] Invalid sClientid: null" error after selecting Google Drive backup destination to restore files ]] | + | |
* [[public:5263_issue:failed_to_access_destination._reason_error_summary:invalid_access_token_..._error:tag:invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"Failed to access destination. Reason="{"Error_summary":invalid_access_token/...,"error": {".tag":"invalid_access_token"}}" error after selecting DropBox destination to restore files ]] | * [[public:5263_issue:failed_to_access_destination._reason_error_summary:invalid_access_token_..._error:tag:invalid_access_token_error_after_selecting_dropbox_destination_to_restore_files|ISSUE:"Failed to access destination. Reason="{"Error_summary":invalid_access_token/...,"error": {".tag":"invalid_access_token"}}" error after selecting DropBox destination to restore files ]] | ||
- | * [[public:5264_FAQ:%20Where%20do%20I%20find%20the%20details%20of%20the%20storage%20quota%20used%20for%20each%20backup%20user%20account%20on%20AhsayCBS?|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]] | + | * [[public:5264_faq:where_do_i_find_the_details_of_the_storage_quota_used_for_each_backup_user_account_on_ahsaycbs|FAQ: Where do I find the details of the storage quota used for each backup user account on AhsayCBS? ]] |
* [[public:5265_issue:failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"Failed to restore "New Virtual Machine". Reason = "Fail to set entity permission. Error=Unknown error from class "com.vmware.vim25.UserNotFound" when restoring a guest VM to another VMware ESXi host ]] | * [[public:5265_issue:failed_to_restore_new_virtual_machine_._reason_fail_to_set_entity_permission._error_unknown_error_from_class_com.vmware.vim25.usernotfound_when_restoring_a_guest_vm_to_another_vmware_esxi_host|ISSUE:"Failed to restore "New Virtual Machine". Reason = "Fail to set entity permission. Error=Unknown error from class "com.vmware.vim25.UserNotFound" when restoring a guest VM to another VMware ESXi host ]] | ||
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* [[public:5268_issue:ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE: "IP address "xxx.xxx.xxx.xxx" of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]] | * [[public:5268_issue:ip_address_xxx.xxx.xxx.xxx_of_the_virtualcenter_server_managing_this_host._please_either_connect_this_host_through_it_or_disconnect_this_host_from_it._error_is_shown_when_creating_a_vmware_esxi_backup_set|ISSUE: "IP address "xxx.xxx.xxx.xxx" of the VirtualCenter server managing this host. Please either connect this host through it or disconnect this host from it." error is shown when creating a VMware ESXi backup set ]] | ||
- | * [[public:5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: [RpsManager.list] Failed to list path: . Reason: Precondition Failed)" error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]] | + | * [[public:5269_failed_to_mkdirs_failed_to_list_path_precondition_failed|ISSUE:"Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: (RpsManager.list) Failed to list path: . Reason: Precondition Failed)" error is shown on AhsayCBS when enabling replication to another AhsayCBS server ]] |
- | * [[public:5270_issue:cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE: "[CloudException.ConnectFailedExpt[SFtpManager.login] Failed to access SFTP" error when create VMware ESXi backup set ]] | + | * [[public:5270_issue:cloudexception.connectfailedexpt_sftpmanager.login_failed_to_access_sftp_error_when_create_vmware_esxi_backup_set|ISSUE: "(CloudException.ConnectFailedExpt SFtpManager.login) Failed to access SFTP" error when create VMware ESXi backup set ]] |
- | * [[public:5271_issue:failed_to_mkdirs_path:settings_com.ahsay.afc.cloud.d:rpsmanager.list_failed_to_list_path:reason:java.net.connectexception:connection_timed_out:connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE: "Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: [RpsManager.list] Failed to list path: . Reason: java.net.ConnectException: Connection timed out: connect)" error when enabling replication to another AhsayCBS server ]] | + | * [[public:5271_issue:failed_to_mkdirs_path:settings_com.ahsay.afc.cloud.d:rpsmanager.list_failed_to_list_path:reason:java.net.connectexception:connection_timed_out:connect_error_when_enabling_replication_to_another_ahsaycbs_server|ISSUE: "Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: (RpsManager.list) Failed to list path: . Reason: java.net.ConnectException: Connection timed out: connect)" error when enabling replication to another AhsayCBS server ]] |
- | * [[public:5272_issue:failed_to_mkdirs_path:settings_com.ahsay.afc.cloud.d:rpsmanager.list_failed_to_list_path:reason:java.net.connectexception:connection_refused:connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: [RpsManager.list] Failed to list path: . Reason: java.net.ConnectException: Connection refused: connect)" error when enabling replication to another AhsayCBS ]] | + | * [[public:5272_issue:failed_to_mkdirs_path:settings_com.ahsay.afc.cloud.d:rpsmanager.list_failed_to_list_path:reason:java.net.connectexception:connection_refused:connect_error_when_enabling_replication_to_another_ahsaycbs|ISSUE:"Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: (RpsManager.list) Failed to list path: . Reason: java.net.ConnectException: Connection refused: connect)" error when enabling replication to another AhsayCBS ]] |
- | * [[public:5273_issue:new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"[New File] File="/filename01" Error="[IOException] [NixUtil.c][read] Invalid argument" when backing up files on Linux machine ]] | + | * [[public:5273_issue:new_file_file_filename01_error_ioexception_nixutil.c_read_invalid_argument_when_backing_up_files_on_linux_machine|ISSUE:"(New File) File="/filename01" Error="IOException NixUtil.c read Invalid argument" when backing up files on Linux machine ]] |
* [[public:5274_issue:shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"Shared object "libstdc++.so.6" not found, required by "NfsFbdX64" error when starting up the AhsayCBS NFS service on FreeBSD 10 ]] | * [[public:5274_issue:shared_object_libstdc_.so.6_not_found_required_by_nfsfbdx64_error_when_starting_up_the_ahsaycbs_nfs_service_on_freebsd_10|ISSUE:"Shared object "libstdc++.so.6" not found, required by "NfsFbdX64" error when starting up the AhsayCBS NFS service on FreeBSD 10 ]] | ||
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Duplicated with 5322|ISSUE: When trying to download AhsayOBM/AhsayACB/AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version." ]] | Duplicated with 5322|ISSUE: When trying to download AhsayOBM/AhsayACB/AhsayOBR client from the download page the following message is shown "The installer / restore is outdated. Please contact the System Administrator top obtain the latest version." ]] | ||
- | * [[public:5281_issue_when_installing_obc_error_400_bad_request|ISSUE: When using a AhsayOBM/AhsayACB online installer the following error is shown "Download failed: HTTP error 400: Bad request Check your connection and click [Retry] to try downloading the files again, or click [Cancel] to terminate setup" ]] | + | * [[public:5281_issue_when_installing_obc_error_400_bad_request|ISSUE: When using a AhsayOBM/AhsayACB online installer the following error is shown "Download failed: HTTP error 400: Bad request Check your connection and click Retry to try downloading the files again, or click Cancel to terminate setup" ]] |
* [[public:5282_how_to_move_obc_to_another_machine|FAQ: How to move an AhsayOBM / AhsayACB installation onto another machine? ]] | * [[public:5282_how_to_move_obc_to_another_machine|FAQ: How to move an AhsayOBM / AhsayACB installation onto another machine? ]] | ||
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* [[public:5315_failed_to_commit_journal|ISSUE: Failed to commit journal. Not all data can be written to blocks available ]] | * [[public:5315_failed_to_commit_journal|ISSUE: Failed to commit journal. Not all data can be written to blocks available ]] | ||
- | * [[public:5316_cannot_parse_file|ISSUE: [Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse] Cannot parse file ]] | + | * [[public:5316_cannot_parse_file|ISSUE: (Bptree.KeyRangeIterator.hasNext) Error=(ABlock.parse) Cannot parse file ]] |
* [[public:5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE: Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]] | * [[public:5317_skip_backing_up_db_instance_offline_for_online_db|ISSUE: Skip backing up database (Instance is offline) for database that is actually online (MS SQL database backup) ]] | ||
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* [[public:5318_no_database_file_found|ISSUE: No database file found (MS SQL database backup) ]] | * [[public:5318_no_database_file_found|ISSUE: No database file found (MS SQL database backup) ]] | ||
- | * [[public:5319_failed_to_run_space_free_up_nullpointerexception|ISSUE: Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by [NullPointerException] null ]] | + | * [[public:5319_failed_to_run_space_free_up_nullpointerexception|ISSUE: Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by (NullPointerException) null ]] |
- | * [[public:5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE: Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by [NullPointerException] null ]] | + | * [[public:5320_cannot_run_dic_and_space_free_up_nullpointerexception|ISSUE: Cannot run Data Integrity Check and Space Freeing Up job. Error: Log is corrupted. Error=null, caused by (NullPointerException) null ]] |
* [[public:5321_java_heap_space|ISSUE: java.lang.OutOfMemoryError: Java heap space Message: Java heap space ]] | * [[public:5321_java_heap_space|ISSUE: java.lang.OutOfMemoryError: Java heap space Message: Java heap space ]] | ||
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* [[public:5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE: Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]] | * [[public:5328_opendirect_disabled_after_updatebackupset_xml_api_call|ISSUE: Granular Restore / OpenDirect option is disable after updating backup set with UpdateBackupSet.do XML API call ]] | ||
- | * [[public:5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE: Error=[ExchangeStandardFolder.getOrdinal] Invalid ID (Office365 Exchange online backup) ]] | + | * [[public:5329_exchangestandardfolder_getordinal_invalid_id_office365|ISSUE: Error=(ExchangeStandardFolder.getOrdinal) Invalid ID (Office365 Exchange online backup) ]] |
* [[public:5330_trusted_ca_cert_list_for_v7|FAQ: Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]] | * [[public:5330_trusted_ca_cert_list_for_v7|FAQ: Trusted Certificate Authority (CA) Certificates List for version 7.3.0.0 or above ]] | ||
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* [[public:5333_failed_to_obtain_iv_from_input_stream|ISSUE: Cannot open the client user interface with error failed to obtain IV from input stream ]] | * [[public:5333_failed_to_obtain_iv_from_input_stream|ISSUE: Cannot open the client user interface with error failed to obtain IV from input stream ]] | ||
- | * [[public:5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE: [BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] DropboxManager.newFolderIterator (Cloud File backup) ]] | + | * [[public:5334_error_dropboxmanager_newfolderiterator_cloud_file_backup|ISSUE: DropboxManager.newFolderIterator (Cloud File backup) ]] |
* [[public:5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE: Cannot create Cloud File backup set for Citrix ShareFile FTP ]] | * [[public:5335_cannot_create_cloud_file_backup_for_citrix_sharefile|ISSUE: Cannot create Cloud File backup set for Citrix ShareFile FTP ]] | ||
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* [[public:5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE: Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]] | * [[public:5338_unable_to_generate_delta_using_cbt_log_files_does_not_match|ISSUE: Unable to generate delta using CBT. Reason=CBT log files do not match the number of virtual machine preferred owners (Hyper-V Cluster VM backup) ]] | ||
- | * [[public:5339_backupsetindex_init_when_performing_restore|ISSUE: Error [BackupSetIndex.init] when performing a restore ]] | + | * [[public:5339_backupsetindex_init_when_performing_restore|ISSUE: Error (BackupSetIndex.init) when performing a restore ]] |
* [[public:5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE: HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]] | * [[public:5340_http_connector_still_uses_default_cert_after_ssl_cert_installation|ISSUE: HTTPS connector still uses the default SSL certificate after installing a SSL certificate ]] |