User Tools

Site Tools


Sidebar

Announcement

Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize

License

Documentation

Performance Testing

FAQs and Known Issues

Can't Find What You Need?

public:announcement:ahsay_upgrade_advisory_29634

This is an old revision of the document!


Ahsay Upgrade Advisory (#29634) – Critical Issue with AhsayCBS v8 web console update of retention policy settings

We have recently confirmed a critical bug related to changing the backup set retention policy settings using the AhsayCBS web console affecting all backup set types, which can cause data to be removed from the retention area after one day or one job, instead of retention period specified by the customer.

If a customer enters a value for the retention policy on the AhsayCBS web console which is not listed in the drop-down menu (1,2,3,4,5,6,7,8,9,10, 14,21,28,100, and 365) and saves the change, AhsayCBS will set the value of retention policy to 1 instead of the value entered by the customer.

For example, if a value 15 days is entered for the simple retention policy, instead of deleted/updated files remaining in the retention area for 15 days, where they can be still restored if required and only permanently deleted after 15 days. They will be in fact permanently deleted after 1 day.

Does this issue affect my customers?

This issue only affects customers who have changed their retention policy settings using the AhsayCBS web console and used a value not listed in the drop-down menu (1,2,3,4,5,6,7,8,9,10, 14,21,28,100, and 365).

What are the affected Backup Sets?

  • All backup set types

What are the affected Retention Policy Types?

  • Simple (days or Jobs)
  • Advanced (days)

What are the affected CBS versions?

  • AhsayCBS v8.3.6.0 to 8.5.0.98

What action do I need to take to fix this problem?

In the latest AhsayCBS version v8.5.0.127 or above, a special one-time batch job is available to identify and change the retention policy value from 1 to a value of your choice, once the job has completed a log file is created containing the users and backup sets that have been updated.

Partners are strongly advised to immediately upgrade all affected AhsayCBS to v8.5.0.127 or above and follow the instructions depending on your AhsayCBS operating system to enable thespecial one-time batch job.

Please refer to the additional AhsayCBS upgrade steps:
http://download.ahsay.com/support/document/v8/cbs_upgrade_29475.pdf

What if my maintenance has already expired? How do I upgrade?

Stop! Do not upgrade until you contact a member our Sales team sales-kb@ahsay.com for assistance with your maintenance renewal.

What if I require assistance with my AhsayCBS server upgrade?

Our professional service team is ready to provide immediate assistance to partners with AhsayCBS v8 upgrades.

Please contact a member our Sales team sales-kb@ahsay.com to obtain a quotation for the AhsayCBS upgrade service.

public/announcement/ahsay_upgrade_advisory_29634.1618811909.txt.gz · Last modified: 2021/04/19 13:58 by yuk.cheng

Page Tools