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We have recently confirmed a critical issue related to virtual machine backups:
Because of these issues, the change tracking data is no longer reliable for incremental backups. All Hyper-V virtual machines backups taken using AhsayOBM v8.3.2.11 are no longer restorable.
Partners are strongly advised to immediately:
If your current version is not AhsayCBS v8.3.6.30 or above, then upgrade your AhsayCBS to the latest version first. Please refer to these KB article for upgrade instructions:
Stop! Do not upgrade until you contact a member our Sales team sales-kb@ahsay.com for assistance with your maintenance renewal.
Our professional service team is ready to provide immediate assistance to partners with AhsayCBS v8 upgrades.
Please contact a member our Sales team sales-kb@ahsay.com to obtain a quotation for the AhsayCBS upgrade service.