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public:8119_how_to_undelete_backup_data_ahsaycbs_v8.3 [2021/07/28 17:04]
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-===== FAQ: How to un-delete backup data that were moved to retention unintentionally on AhsayCBS v8.3 or above ===== 
- 
-<​html>​ 
- <​b>​ 
-  Article ID: 
- </​b>​ 
- 8119 
- <​br/>​ 
- <​b>​ 
-  Reviewed: 
- </​b>​ 
- ​29/​07/​2021 
- <​br/>​ 
- <​br/>​ 
- <​b>​ 
-  Product Version: 
- </​b>​ 
- <​br/>​ 
- ​AhsayCBS:​ 8.3.0.0 or above 
- <​br/>​ 
- OS: All platforms ​ 
-</​html>​ 
- 
- 
-===== Description ===== 
-<​html>​ 
-For backup data that are moved to retention unintentionally (e.g. backup source location (e.g. hard drive / USB drive) disconnected before a backup job or permission settings of files/​folders were accidentially revoked): 
- 
-<table border="​0"​ cellpadding="​0"​ cellspacing="​0"​ width="​850">​ 
-  <tr> 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    No. 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Type 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #​C0C0C0 ​ 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Timestamp 
-   </​td>​ 
-   <​td bgcolor="#​E8E8E8"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    Log 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    ... 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-     <​font color=#​0040FF>​warn</​font>​ 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-     <​font color=#​0040FF>​YYYY/​MM/​DD 
-     ​hh:​mm:​ss</​font>​ 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-   <​font color=#​0040FF>​Backup source "​%backup_source%"​ does not exist !</​font>​ 
-   </​td>​ 
-  </tr> 
-  <tr> 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    * 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​top">​ 
-    ... 
-   </​td>​ 
-   <​td bgcolor="#​ffffff"​ style="​BORDER-LEFT:​ #C0C0C0 1px solid; BORDER-RIGHT:​ #C0C0C0 1px solid; BORDER-BOTTOM:​ #C0C0C0 1px solid" valign="​middle">​ 
-    ... 
-   </​td>​ 
-  </tr> 
- </​table>​ 
-Since the AhsayOBM / AhsayACB backup client cannot detect the backup source location or files/​folders,​ they will be treated as deleted by the AhsayOBM / AhsayACB backup client the data on the backup destination(s) will be moved to the retention area. Where they will be permanently removed after they exceed the retention policy setting for the backup set.  
-<br> 
-<br> 
-This document contains instruction on how to rollback such action (e.g. manually un-delete the data), so the data does not need to be re-uploaded again after the backup source drive is reconnected or permission settings of files/​folders were corrected. 
-</​html>​ 
- 
- 
- 
-===== Steps ===== 
-<​html>​ 
-The following assumptions are made: 
-<br> 
-<ul> 
-<​li><​font color=black>​Previous backup was performed on March 20, 2018 01:​00:​00.</​font></​li>​ 
-<​li><​font color=black>​The backup source drive was disconnected before the sub-sequence backup, performed on March 21, 2018 03:​00:​00.</​font></​li>​ 
-<​li><​font color=black>​Data backup by the previous job to backup destination AhsayCBS were detect and retain as deleted data.</​font></​li>​ 
-<​li><​font color=black>​You want to revert the data snapshot the previous backup on March 20, 2018 01:​00:​00.</​font></​li>​ 
-</ul> 
- 
-<font color=red>​Important:</​font><​font color=black> ​ 
-<br> 
-It is recommended to temporarily suspend the backup user to ensure that no backup / restore job is performed during the manual un-delete process.</​font>​ 
-<br> 
-<br> 
-Refer to the following steps to un-delete the data: 
-<br> 
-<br> 
-<ol> 
-<​li><​font color=black>​On the AhsayCBS web console, obtain the backup set ID of the affected backup set: 
-<br> 
-<br> 
-<ul> 
-<​li><​font color=black>​Under <​b>​Backup / Restore</​b>,​ select <​b>​Users,​ Groups & Policies</​b>​.</​font></​li>​ 
-<​li><​font color=black>​Select <​b>​Backup User</​b>,​ and the corresponding backup user, then <​b>​Backup Set</​b>​. </​font></​li> ​ 
-<​li><​font color=black>​Select the affected backup set under <​b>​Manage Backup Set</​b>,​ the backup set ID is listed under <​b>​General</​b></​font>​ 
-<br> 
-<br> 
-</li> 
-<img style="​width:​58%;​ border:thin solid black" src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​obtain_backupset_id.png"/>​ 
-</ul> 
-</li> 
-<br> 
- 
-<​li><​font color=black>​From the backup destination (e.g. AhsayCBS), browse to the <​b>​blocks</​b>​ folder where the backup data are stored at: 
-<br> 
-<br> 
-%backup_destination%\%backupset_id%\blocks ​ 
-<br> 
-<br> 
-<​u>​For example</​u>​ 
-<br> 
-For backup destination set to AhsayCBS 
-<br> 
-<br> 
-C:​\UserHome\Username\1517279516004\blocks 
-<br> 
-<br> 
-<img style="​width:​68%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​undelete_1.png"/>​ 
-<br> 
-<br> 
-Note: 
-<br> 
-A separate folder is created for each backup job according to its start time (YYYY-MM-DD-hh-mm-ss),​ under the <​b>​blocks</​b>​ folder. &​nbsp;​All files backed up by that job are stored in that particular folder. ​ 
-</li> 
-<br> 
- 
-<​li><​font color=black>​Remove (or move to another location) all index files in the <​b>​blocks</​b>​ folder: 
-<br> 
-<br> 
-<ul> 
-<​li><​font color=black>​%backup_destination%\%backupset_id%\blocks\<​font color=red>​index.b2b.*.cgz</​font></​font></​li>​ 
-<​li><​font color=black>​%backup_destination%\%backupset_id%\blocks\<​font color=red>​index.xml.*.cgz</​font></​font></​li>​ 
-<​li><​font color=black>​%backup_destination%\%backupset_id%\blocks\<​font color=red>​index-s0*.cgz</​font></​font></​li>​ 
-</ul> 
-<br> 
-<img style="​width:​68%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​undelete_2.png"/>​ 
-</li> 
-<br> 
- 
-<​li><​font color=black>​Copy the index files from a previous backup job folder (the backup snapshot (YYYY-MM-DD-hh-mm-ss) which you would like to revert to), back to the <​b>​blocks</​b>​ folder. 
-<br> 
-<br> 
-<​u>​For example</​u>​ 
-<br> 
-To revert the backup snapshot to the backup on March 20, 2018 01:00:00, browse to  
-<br> 
-<br> 
-C:​\UserHome\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​ 
-<br> 
-<br> 
-Copy 
-<br> 
-<br> 
-C:​\UserHome\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​\index.b2b.*.cgz<​br>​ 
-C:​\UserHome\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​\index.xml.*.cgz<​br>​ 
-C:​\UserHome\Username\1517279516004\blocks\<​font color=red>​2018-03-20-01-00-00</​font>​\index-s0*.cgz 
-<br> 
-<br> 
-To 
-<br> 
-<br> 
-C:​\UserHome\Username\1517279516004\blocks\index.b2b.*.cgz<​br>​ 
-C:​\UserHome\Username\1517279516004\blocks\index.xml.*.cgz<​br>​ 
-C:​\UserHome\Username\1517279516004\blocks\index-s0*.cgz 
-<br> 
-<br> 
-<img style="​width:​95%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​undelete_3.png"/>​ 
-<br> 
-<br> 
-<font color=red>​Important:</​font>​ 
-<br> 
-Once the backup snapshot is reverted, data backup by the latest backup (or sub-sequence backup after the snapshot which you have reverted to) will not be displayed in the restore menu. 
-</​font>​ 
-</li> 
-<br> 
- 
- 
-<​li><​font color=black>​Ensure that the issue to the backup source drive is resolved, then perform another backup job afterward. 
-</​font>​ 
-</li> 
- 
- 
- 
- 
- 
-</ol> 
-</​html>​ 
- 
-===== Keywords ===== 
-snapshot, undelete, undeleting, revert, disconnect 

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