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public:8109_error_login_to_obc_apache_tomcat [2021/03/16 10:38] (current)
edward.chan created
Line 1: Line 1:
 +=====  ISSUE: Error displayed when logging into AhsayOBM or AhsayACB (Apache Tomcat/​6.0.51 - Error report) ​ =====
  
 +<​html>​
 + <​b>​
 +  Article ID:
 + </​b>​
 + 8109
 + <​br>​
 + <​b>​
 +  Reviewed:
 + </​b>​
 + ​10/​03/​2021
 + <​br>​
 + <​br>​
 + <​b>​
 +  Product Version:
 + </​b>​
 + <​br>​
 + ​AhsayACB / AhsayOBM: 8.1 or above 
 + <​br>​
 + OS: All platforms
 +</​html>​
 +
 +
 +===== Problem Description =====
 +<​html>​
 +When logging into the AhsayOBM / ACB client interface, the following error message is received:
 +<br>
 +<br>
 +<img style="​width:​65%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8109_1.png"/>​
 +</​html>​
 +
 +
 +===== Cause =====
 +<​html>​
 +This error can occurs if the version 8 AhsayOBM / ACB client was configured to connect to a version 6 AhsayOBS backup server.
 +<br>
 +<br>
 +Note:<​br>​
 +AhsayOBS does not support login from AhsayOBM / ACB version 8 clients.
 +</​html>​
 +
 +===== Resolution =====
 +<​html>​
 +To resolve the issue, re-configure the AhsayOBM / ACB client to connect to a version 8 AhsayCBS server. ​
 +<br>
 +<br>
 +Click on the <​b>​Show advanced option</​b>​ button in the login menu, then enter the hostname / IP address of a version 8 AhsayCBS server under <​b>​Backup Server</​b>​.
 +<br>
 +<br>
 +<img style="​width:​65%"​ src="​http://​wiki.ahsay.com/​lib/​exe/​fetch.php?​media=public:​8109_2.png"/>​
 +</​html>​
 +
 +
 +===== Keywords =====
 +obc, login, tomcat, cbs, obm, acb, log, tomcat, requested, resource, not, available, 404
public/8109_error_login_to_obc_apache_tomcat.txt · Last modified: 2021/03/16 10:38 by edward.chan