Article ID: 8079
Reviewed: 2020-04-22

Product Version:
AhsayOBM / AhsayACB: 8.1.0.0 to 8.x
OS: All platforms

When adding a OneDrive or OneDrive for Business as a backup destination for a backup set, the following error is received:

Failed to get OAuth2Tokens after retrieved from OneDrive

This issue can occur if the firewall application on the AhsayOBM / ACB client computer is blocking its access to the Microsoft IP addresses.

To resolve this issue, configure your firewall application to allow outgoing connections to the following Microsoft IP addresses. Example: Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*):

40.126.9.5
40.126.9.6
40.126.9.7
40.126.9.8
40.126.9.65
40.126.9.66
40.126.9.67
40.126.9.68
...

20.190.137.0
20.190.137.1
20.190.137.2
20.190.137.97
20.190.137.98
20.190.137.99
...

OneDrive, Business, OAuth2Tokens, firewall, blocked IP addresses