✎ [V8] ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application [Ahsay Wiki]

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
===== [V8] ISSUE: All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application =====

<html>
 <b>
  Article ID:
 </b>
 8070
 <br/>
 <b>
  Reviewed:
 </b>
 2020-04-08
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS: 8.1.0.0  to 8.x
 <br/>
 OS: All Platform
</html>


===== Problem Description =====
<html>
The AhsayCBS service is running normally and you can log in to the AhsayCBS web management console as normal. However, the following issues are encountered:

<ol>
<li><font color=black>All scheduled and continuous backup jobs have stopped running, causing a large number of missed backups: 
<br>
<br>
<img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_cbs_missedbackups.png"/></font></li> 
<br>
<br>

<li><font color=black>Cannot login to the AhsayOBM / ACB clients using the HTTPS protocol:
<br>
<br>
<img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_OBM_cannotconnect_https.png"/></font></li> 
<br>
<br>

<li><font color=black>The scheduler debug.log file on the AhsayOBM / ACB client computers show the following errors:<font color=black>
<br>
<br>
    <table border="0" cellpadding="0" cellspacing="0" width="90%">
    <tr>
     <td style="BACKGROUND-COLOR: white">
      <font size=2 color=black><p style="font-family:courier;"> 
[2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Wake Up ...<br>
[2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] This backup job will run to its completion.<br>
[2020/04/03 22:00:00][info] [File backup (1281434823456)] [2020-04-03-22-00-00] Start running backup<br>
[2020/04/03 22:00:00][info] [CloudBacko.OutputStream] [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020.<br>
[2020/04/03 22:00:00][error] [CloudBacko.ErrorStream] [IOException] cannot connect to the backup server!, caused by [ClientHandlerException] javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: [RelaxedX509TrustManagerJVM14.checkServerTrusted] Exception=NotAfter: Wed Apr 01 01:59:59 CEST 2020. Certificate[0]=...
     </td>
    </tr>
   </table>  
</li>
</ol>


</html>



===== Cause =====
<html>
This issue can occur if the web SSL certificate of the AhsayCBS web management console has expired.
<br><br/> 
Check by accessing the AhsayCBS web console on a web browser:
<br><br/>
<img style="width:35%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8070_ssl_cert_exp01.png"/>
</html>



===== Resolution =====
<html>
To resolve this issue, either:
<ol>
<li><font color=black>Renew your expired SSL certificate. 
<br>
<br>
Please refer to the instructions in the Renew a trusted SSL certificate section of the <a href="http://download.ahsay.com/support/document/v8/guide_cbs_admin_v8.pdf">AhsayCBS v8 Administrator's Guide for detail instruction</a>
<br>
<br>  
or

<br>
<br>  
    
Engage our <a href="https://www.ahsay.com/jsp/en/services/ahsay-services_overview.jsp">AhsayCBS SSL Certificate Installation service </a> if you encounter issues with SSL Cert renewal or installation.
</font></li> 
<br>
<br>  


<li><font color=black>Install the dummy Ahsay self-signed SSL certificate. Refer to the following KB article for instruction:
<br>
<br> 
<a href="http://wiki.ahsay.com/doku.php?id=public:5249_faq:how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_v7_backup_server">How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?</a></font>
</li> 
</ol>
</html>



===== Keywords =====
SSL cert, expiry, missed backup, unable to login, dummy, https,
User Tools

Site Tools

Page Tools
