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public:8039_faq:how_to_recover_ahsaycbs_system_account_password [2021/04/13 14:22] yuk.cheng [FAQ: How to recover AhsayCBS system account password?] |
public:8039_faq:how_to_recover_ahsaycbs_system_account_password [2022/10/25 09:24] (current) kirk.lim |
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- | ===== FAQ: How to recover AhsayCBS system account password? ===== | + | ===== [V8] FAQ: How to recover AhsayCBS system account password? ===== |
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<b> | <b> | ||
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Reviewed | Reviewed | ||
</b> | </b> | ||
- | : 13/04/2021 | + | : 2021-04-13 |
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</b> | </b> | ||
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- | AhsayCBS: All | + | AhsayCBS: v8.1.0.0 to 8.x |
<br/> | <br/> | ||
OS: All platforms | OS: All platforms | ||
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===== Steps ===== | ===== Steps ===== | ||
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- | The AhsayCBS system account password is not recoverable. You can login the AhsayCBS web console by temporarily changing the system account password to "system", then modify the password again (to a password of your choice) in the AhsayCBS web console afterward. | + | The AhsayCBS system account password is not recoverable. You can log in to the AhsayCBS web console by temporarily resetting the system account password to "system", then modify the password again (to a password of your choice) in the AhsayCBS web console afterward (applies to AhsayCBS pre-v8.3.4.0). |
- | + | <br/> | |
- | For AhsayCBS v8.3.4.0 or above, if you reset the system account password to "system", when you login to AhsayCBS web console you will be automatically prompted to change the password. Further access will not be allowed until the “system” password has been changed. | + | <br/> |
+ | On AhsayCBS v8.3.4.0 or above, there is a security requirement if the system account password is reset to "system", on the next login to the AhsayCBS web console using the system account it will automatically prompt you to change the password. Further access will not be allowed until the "system" password has been changed. | ||
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- | To modify the system password, amend the "cbs.json" file located in: | + | To reset the system password, amend the "cbs.json" file located in: |
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</li> | </li> | ||
<li> | <li> | ||
- | <font color=black>(Linux) /usr/local/cbs</font> | + | <font color=black>(Linux/FreeBSD) /usr/local/cbs</font> |
</li> | </li> | ||
<li> | <li> | ||
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</ul> | </ul> | ||
<ol style="list-style-type: decimal"> | <ol style="list-style-type: decimal"> | ||
+ | <li> | ||
+ | <font color=black>Stop the AhsayCBS Service.</font> | ||
+ | <br/> | ||
+ | <br/> | ||
+ | </li> | ||
<li> | <li> | ||
<font color=black>Open "cbs.json" with a text editor such as Notepad++.</font> | <font color=black>Open "cbs.json" with a text editor such as Notepad++.</font> | ||
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</li> | </li> | ||
<li> | <li> | ||
- | <font color=black>Search for the exact phrase | + | <font color=black>Using a <a href="http://sourceforge.net/projects/nppjsonviewer/">JSONViewer Notepad++ plugin</a>, locate the <b>unique system user ID</b> in the "cbs.json" file. |
- | <font color=#FF0000> | + | <br> |
- | "Type":"ADMIN" | + | <br/> |
- | </font> | + | Scroll down to the <b>AdminList</b> section and expand the objects to locate the system user as shown below: |
- | (or search for | + | <br> |
+ | <br/> | ||
+ | <u>Example: The system user object should contain the following items:</u> | ||
+ | <br/> | ||
+ | <br/> | ||
+ | Name : system | ||
+ | <br/> | ||
+ | <b>ID : 1579077966764</b> <font color=#FF0000>(This is an example system user ID. As this value is unique for each AhsayCBS installation)</font> | ||
+ | <br/> | ||
+ | Type : ADMIN | ||
+ | <br/> | ||
+ | <br/> | ||
+ | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8039_faq:cbs_json_2.png"/> | ||
+ | <br> | ||
+ | <br> | ||
+ | </li> | ||
+ | |||
+ | </li> | ||
+ | <li> | ||
+ | <font color=black>Search for the unique system user ID in the "cbs.json" file. | ||
<font color=#FF0000> | <font color=#FF0000> | ||
- | ADMIN | + | For example: 1579077966764 |
</font> | </font> | ||
- | with matching case)</font> | + | |
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<br/> | <br/> | ||
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<tr> | <tr> | ||
<td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea"> | <td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea"> | ||
- | ... "MobileQuota":-1, | ||
<font color=#FF0000> | <font color=#FF0000> | ||
- | "Type":"ADMIN" | + | "ID":"1579077966764" |
</font> | </font> | ||
- | ,"MsMailQuota":-1,"Pwd":"%hashed_password_entries%"... | + | ,"Pwd":"%hashed_password_entries%"... |
</td> | </td> | ||
</tr> | </tr> | ||
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</tr> | </tr> | ||
</table> | </table> | ||
- | <font color=black>Note: DO NOT search for the phrase <font color=#FF0000>%hashed_password_entries%</font>, it is an example only, you will not see the same phrase on your server's cbs.json file. | + | <font color=black><b>Note:</b> the ordering of the admin account parameters may be different on your AhsayCBS version.</font> |
- | <br/> | + | |
- | <br/> | + | |
- | Also, the ordering of the admin account parameters may be different on your AhsayCBS versions.</font> | + | |
<br/> | <br/> | ||
<br/> | <br/> | ||
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<tr> | <tr> | ||
<td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea"> | <td style="BORDER-LEFT: gray 1pt solid; BORDER-RIGHT: gray 1pt solid; BACKGROUND-COLOR: #eaeaea"> | ||
- | ... "MobileQuota":-1,"Type":"ADMIN","MsMailQuota":-1, | + | "ID":"1579077966764", |
<font color=#FF0000> | <font color=#FF0000> | ||
"Pwd":"u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM=" | "Pwd":"u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM=" | ||
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</tr> | </tr> | ||
</table> | </table> | ||
- | <font color=black>Note: Using a <a href="http://sourceforge.net/projects/nppjsonviewer/">JSONViewer Notepad++ plugin</a>, you can confirm if you have correctly edited the "cbs.json" file. | + | <li> |
- | <br> | + | <font color=black>Save the changes to the "cbs.json" file.</font> |
- | <br> | + | |
- | For the object with: | + | |
<br/> | <br/> | ||
<br/> | <br/> | ||
- | Name : system | ||
- | <br/> | ||
- | Type : ADMIN | ||
- | <br/> | ||
- | <br/> | ||
- | Confirm on the "Pwd" field:</font> | ||
- | <br/> | ||
- | <br/> | ||
- | <img style="width:50%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5122_0.png"/> | ||
- | <br> | ||
- | <br> | ||
</li> | </li> | ||
<li> | <li> | ||
- | <font color=black>Restart the AhsayCBS service afterward.</font> | + | <font color=black>Start the AhsayCBS service afterward.</font> |
<br/> | <br/> | ||
<br/> | <br/> | ||
</li> | </li> | ||
+ | | ||
<li> | <li> | ||
<font color=black>Login to the AhsayCBS web console with username "system" and password "system":</font> | <font color=black>Login to the AhsayCBS web console with username "system" and password "system":</font> | ||
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</li> | </li> | ||
<li> | <li> | ||
- | <font color=black>Edit the password by selecting <b>Basic</b> under <b>System Settings</b>:</font> | + | <font color=black>On AhsayCBS v8.3.4.0 or above, it will automatically prompt you to change the password.</font> |
+ | <br/> | ||
+ | <br/> | ||
+ | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8039_faq:change_system_pwd.png"/> | ||
+ | <br/> | ||
+ | <br/> | ||
+ | </li> | ||
+ | <li> | ||
+ | <font color=black>On AhsayCBS pre-v8.3.4.0, after login change the password by selecting <b>Basic</b> under <b>System Settings</b>:</font> | ||
<br/> | <br/> | ||
<br/> | <br/> | ||
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<br> | <br> | ||
<br> | <br> | ||
- | </li> | + | <font color=black>Under <b>Administrative Access</b>, <b>Select the system account</b>, <b>Profile</b>, update the password:</font> |
- | <li> | + | |
- | <font color=black>Under <b>Administrative Access</b>, <b>Select the system account</b>, <b>Profile</b>, edit the password:</font> | + | |
<br/> | <br/> | ||
<br/> | <br/> | ||
<img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5122_3.png"/> | <img style="width:60%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5122_3.png"/> | ||
+ | <br/> | ||
+ | <br/> | ||
</li> | </li> | ||
</ol> | </ol> |